10 Common Galaxy S6 Problems & How to Fix Them

Samsung Galaxy S6 problems continue to plague users around the world. With that in mind, we take a look at some common Samsung Galaxy S6 problems and offer potential solutions to those struggling on Android Nougat and Android Marshmallow

The Galaxy S6 is a couple of years old now but Samsung’s still rolling out Android updates to the former flagship.

The Galaxy S6 Nougat update is rolling out in force bringing new features, bug fixes and tweaks to the popular smartphone. It’s an exciting update but it’s far from perfect.

While many Galaxy S6 users are reporting a very solid experience, others are running into problems with their device and its software.

While Samsung and its carrier partners are rolling out bug fix updates to address some of these problems, they won’t address them all.

As you wait for your next Galaxy S6 update, see if you can’t fix your problems from the comfort of your computer chair.

Our list of fixes addresses the most common Galaxy S6 problems including weird battery drain, Wi-Fi problems, and other performance issues.

How to Fix Galaxy S6 Battery Life Problems

Some Samsung Galaxy S6 users have experienced abnormal battery drain after installing new software. In some cases, the battery drain came out of the blue.

This isn’t at all surprising because battery life problems are among the most common smartphone afflictions and they tend to popup after huge software upgrades like Android Nougat.

In years past, Samsung Galaxy S users experiencing battery life problems could opt to exchange the stock battery with an extended one. The Galaxy S6 and its design language prevent that exchange. And that puts a greater importance on software tweaks and third-party fixes.

In response to these complaints, we’ve put together a list of fixes for bad Samsung Galaxy S6 battery life after Nougat.

There’s no guaranteed fix for Galaxy S6 battery life problems but Galaxy S6 users suffering from battery drain will want to try out some of those solutions before calling up Samsung or the device’s carrier for assistance.

How to Fix Galaxy S6 Wi-Fi Problems

Complaints about poor Wi-Fi connectivity are also extremely common and we continue to see many Samsung Galaxy S6 users complain about Wi-Fi problems.

We’ve seen complaints about slow connections, about connections abruptly dropping and more. Fortunately, there are a few things to try if Wi-Fi starts acting up out of the blue or after installing a new update like Android Nougat.

First, try restarting the Galaxy S6. To do that, hold the power button on the right side of the phone until prompted. Hold it down again to turn the Galaxy S6 back on. It’s a simple process but it has been known to dislodge Wi-Fi issues.

If that doesn’t work, you’ll want to try rebooting the local router if that hasn’t been done in awhile. We recommend unplugging the router for a good 30 seconds and then plugging it back in.

You might also consider updating the routers firmware. This process will be different depending on make and model of the router. If those simple fixes don’t work, it’s time to head into the Galaxy S6’s settings.

If the Galaxy S6 isn’t getting a solid connection, it’s time to force the device to forget the Wi-Fi network in question. To do that, head to the desired connection in your device’s Settings.

Once you’re in there, select Wi-Fi. Tap on the desired network and select the Forget option. This will cause your device to forget the Wi-Fi network password so make sure you have that handy.

If that doesn’t work, head into Wi-Fi, tap More in the top right corner, and select Advanced. Ensure that Always allow scanning is turned on. You’ll also want to make sure that Keep Wi-Fi on during sleep is set to Always.

If that still doesn’t fix your Wi-Fi issue, you should boot your Galaxy S6 into Safe Mode. Safe Mode disables third-party apps and that could help you narrow down the cause of your Wi-Fi issues.

Here’s how to boot your Galaxy S6 into Safe Mode should you need to.

How to Fix Galaxy S6 Bluetooth Problems

In the weeks since the Samsung Galaxy S6 Nougat release we’ve seen several complaints about Bluetooth problems.

Bluetooth issues are among the most common smartphone problems on the planet and they will almost certainly continue to pop up as the Galaxy S6 and its software get older.

If you encounter Bluetooth problems on your Galaxy S6 should first try toggling your Bluetooth off. To do this, head into Settings (or to your Quick Settings) and flip it off then on again to see if that jumpstarts your connection.

If that doesn’t fix the problem, it’s time to forget your device’s Bluetooth connections. Head into Bluetooth, tap the appropriate connection(s) and select Forget the problem device or devices. Then, reconnect.

Galaxy-S6-10-3.37.21-PM

Users trying to connect to Bluetooth in the car will need to consult the car’s manual in order to reset the car’s Bluetooth.

The process is going to be different for each make and model so users will need to consult the car’s manual.

Once the car’s Bluetooth connection has been reset and the connection on the Galaxy S6 has been forgotten, try reconnecting to see if it works.

If none of that works, we recommend booting into Safe Mode which will disable third-party applications. Here’s how to boot the Galaxy S6 into Safe Mode:

  1. Power down the device. Then, press & hold the power button and volume down key.
  2. Once it boots up, you can let go of the power button but keep the volume key held down.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

How to Fix Galaxy S6 Performance Problems

Samsung Galaxy S6 users experiencing abnormal lag or sluggishness after installing Android Nougat will be happy to know that there are an array of fixes to try and help stabilize the performance of the device’s software.

The first potential fix that we recommend is a process that will clear the Galaxy S6’s cache partition. To clear the cache partition on the Galaxy S6, follow these steps:

  • Turn the Galaxy S6 off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy S6.

We also recommend halting the use of live wallpapers as they can negatively impact performance. You can also try downloading a different launcher. We recommend the Nova launcher.

You can also try fiddling with the device’s animations though this should only be used as a last resort. To do this, go into the About section of your Settings, it’s found under the System tab.

Once you’re there, you can tap the Build Number section seven times to get into Developer mode. Novice Galaxy S6 users should not attempt this.

Once the Developer options appear, there should be options for Window animation scale, Transition animation scale, Animator animation scale.

By default, these are set to 1x. Some Galaxy S6 users say that changing them to .5x will speed up the phone and improve performance.

For more tips, we recommend taking a look at our list of ways to improve Galaxy S6 performance on Android Nougat.

How to Fix Galaxy S6 Random Reboots

Random reboots are a problem for Android Marshmallow users and Galaxy S6 users on Nougat are reporting the issue as well.

If your Galaxy S6 starts shutting down without warning, you’ll want to first try restarting your phone to see if that alleviates the issue.

If that fails to fix your issue, we recommend updating your applications with the latest bug fixes and tweaks.

We also recommend clearing App Data and Cache. In order to do that, you’ll need to go into Settings and then Applications.

How to Fix Galaxy S6 Overheating Problems

Galaxy S6 users report that the device sometimes runs extremely hot. This can happen when playing an intense game for a few hours straight though some users are saying that it’s happening without much provocation.

Thankfully, there are a few fixes you can try if the Samsung Galaxy S6 starts getting hot for no apparent reason.

Galaxy-S6-3 3.37.21 PM

First, try restarting the Galaxy S6. Leave it off for a minute or so and then boot it back up.

If that doesn’t work, we suggest booting into Safe Mode to see if it’s an app that’s causing the problem. A rogue app could be overworking itself so it’s important to check to see if that’s what might be occurring.

How to Fix Galaxy S6 Sound Problems

Galaxy S6 sound problems are extremely common and we’ve seen Marshmallow and Nougat users complain about muffled and non-existent audio.

The first thing you’ll want to do is to check your Galaxy S6’s speaker grille to make sure its clean. Check for debris and clear it if necessary.

If that doesn’t help, reboot your device. That’s cleared the problem for us in the past.

If you’re experiencing the sound issue in a specific app, download the latest bug fix update. If that doesn’t fix the problem, get in contact with the developer.

How to Fix Galaxy S6 GPS Problems

Some Galaxy S6 users are experiencing GPS issues after installing new software. There are a few fixes to try before giving up and spending time on the phone, or in a store, looking for help.

The first thing to do is to shut off GPS. Shut it off and then toggle it back on.

The second thing to do is to go into the Galaxy S6’s Settings. From there, scroll over to the Personal tab and select Privacy and safety.

Once there, tap Location and then Location Method. Once you’re there, you can try using GPS, Wi-Fi and mobile networks to try and track your location.

If that’s not accurate, try Wi-Fi and Mobile only. If that doesn’t work, try using GPS only. You can also try toggling Location On then Off then On from the previous screen to see if that jolts it.

Galaxy-S6-bootmode

If you’re dealing with Google Maps GPS issues, go into your Application Manager and select Google Maps from the list of applications. Select clear cache and try again.

If you haven’t updated Google Maps (or whatever maps service you’re currently using) in awhile, you probably want to do that now.

If that doesn’t solve the issue, it’s time to boot the phone into safe mode to see if a third-party application is causing the problem.

How to Fix Galaxy S6 App Problems

If you’re noticing problems with your first and/or third party apps and services, try updating the problem app. There’s a good chance that the developer’s rolled out a recent bug fix and this bug fix could correct the issue.

If that doesn’t help, delete the app and reinstall it. If the problems continue, Samsung recommends that Galaxy users reach out to the developer and alert them to the problem. This will help them identify the problem and potentially fix it in a later update.

How to Fix Galaxy S6 Charging Problems

Galaxy S6 users are also reporting charging problems including slow charging.

If you start noticing charging issues, make sure the device is charging on the charger that came with the Galaxy S6. If charging is still not functioning properly, try using a charger with the same voltage rating as the Samsung Galaxy S6 charger.

If nothing else works, try ditching the wall charger for a USB cable. Plug the Galaxy S6 into a computer to see if that helps.

How to Fix Galaxy S6 Problems if Nothing Works

If nothing here works, you have a few options. One option is to root and use unofficial software to see if that helps to stabilize the Android/TouchWiz experience.

You can also try downgrading to an earlier version of Android to see if that improves your device’s performance.

Galaxy-S6-8 2.55.08 PM

If nothing seems to work, it might be time to start from scratch. Factory resetting a Galaxy S6 is a time consuming process so you’ll want to put aside a few hours to get it done.

You’ll also want to backup all of your files. A factory reset will wipe everything from your phone so you’ll want to be careful.

To factory reset the Samsung Galaxy S6, go into Settings then Personal then Backup and reset. From there, select Factory Data Reset. From there, select Reset Device.

If that doesn’t help solve your problem, get in contact with Samsung or your carrier to see if you can work something out.

8 Reasons to Wait for the Samsung Galaxy S9 & 4 Reasons Not To

Wait for the Galaxy S9 If You Want the Best Software

Wait for the Galaxy S9 If You Want the Best Software

If you plan on keeping your next phone for awhile you should strongly consider waiting for the Galaxy S9 launch. 

If you're the type of person that typically waits two, three, four, even five years to upgrade your phone, the Galaxy S9 is probably worth waiting for. 

Samsung probably won't advertise this on stage during the Galaxy S9's launch event, but the devices should receive at least two years of major Android OS upgrades and several more years of bug fix updates and important security patches.

While it might be tempting to go with a cheaper alternative like the Galaxy S8 or Galaxy S7, their software support will be coming to an end much sooner.

Samsung typically stops upgrading devices with major OS upgrades after the two year mark which means the Galaxy S7 might not get Android 9.0 P

The Galaxy S9's hardware also ensures the device will get robust versions of Samsung's next OS upgrades. Samsung's Android updates for older phones are often limited by aging hardware.

The Galaxy S9 should launch with an improved version of Samsung's Experience UI. Rumors point to a brand new UX complete with upgraded AI, Bixby 2.0 (an upgraded version of the Galaxy S8's personal assistant), and a take on Apple's Animoji feature on the iPhone X.

The Galaxy S9's software will reportedly include animal characters and allow users to share them with friends across messaging apps. 

If you plan on keeping your next phone for several years and you want the latest features, fixes, and patches without having to install custom software, consider waiting a few more weeks to make your move. 

175 Comments

  1. Mark

    04/25/2015 at 7:25 am

    • Yup

      06/11/2015 at 10:21 pm

      That’ll help, thanks brah

      Reply

    • Mony

      02/16/2016 at 10:07 pm

      Thanks for the link :)

      Reply

    • Rodel James Mamorno

      04/03/2016 at 12:43 pm

      just go to setting and tap the battery then turn off the fast charging option now your 3rd party wireless charging pad will work normally… coz i have same problem today……….. now it’s okay

      Reply

  2. Max

    04/28/2015 at 5:44 pm

    What an absolute SHIT article. Even if someone time travelled to this century and bought this phone off the shelf, he would have already tried all this before he went looking for an answer on the net.

    I mean seriously. 3 quarters of this article is about whether you rebooted your phone and/or if you rebooted your wifi router (which maybe working with all other devices in the house.. no matter).

    I understand the need for writing articles with headlines that have often searched keywords. But at least do your readers the courtesy of researching it first. I don’t mind if you plagarise it too. So long as there is SOME value in reading through it.

    Now lets see if you actually post this comment or if it gets “admined”.

    Reply

    • Belal Aga

      06/25/2015 at 12:36 am

      Love your Comment , cant be more specific ..Thumbs up

      Reply

    • candice

      07/17/2015 at 10:09 am

      totally agree. it basically told me how to turn my phone off and on. something we all cleary know how to do. what a waste. thanks for nothing

      Reply

    • Tristan

      04/13/2016 at 4:25 pm

      What if he travelled from the future where everyone already tried all this

      Reply

    • Sondra “Kitty Speaks” Jones

      08/24/2016 at 2:16 am

      Thanks because it wasted my time without providing an answer for my problem too.

      Reply

    • Susan Sanders

      09/11/2016 at 11:04 am

      Didn’t want to bother my kids with a tech issue. READ the directions on how to reboot your phone after the battery went all the way down, and the directions worked! Very pleased!

      Reply

  3. andy

    05/02/2015 at 7:42 pm

    Called samsung.. they said I should mail my phone to them and that it would take 7 to 9 days to repair, no loaner phone. Seriously? I’m taking the phone back to verizon since I’m within 14 days. Terrible they don’t have a better answer than that for their flagship handset.

    Reply

    • Brianna

      05/11/2015 at 8:21 pm

      They told me the same damn thing. The Geeks at Best Buy also said the software update that rolls out next month should resolve the problem.

      Reply

      • Christy

        07/02/2015 at 9:56 pm

        Well if they have updated I don’t notice it yet. My S6 suffers from every problem listed here and then some. I’m so tired of it. Endless downloads also of apps that it has and I don’t use so deleted. I’m going back to iPhone first chance I get.

        Reply

      • Mikki

        08/09/2015 at 11:15 am

        Samsung has had my phone for 4 weeks.

        Reply

    • Colin

      07/08/2015 at 10:25 am

      I know this is an old post but I had the same problem this morning. The solution is to press the power button, the volume down button and the home button. Keep them held until you go into the download mode then press down again and the phone will restart.

      Reply

      • Elle Smith

        09/29/2015 at 5:26 am

        Thank you Colin, my phone just died on me, I struggled all night by pressing the buttons, then I googled S6, read your comment & tried it, so happy……the screen lit up!!!! ……Not only did I learn something about the S6, it also saved me time & money. I thought my battery had died. So grateful that I found this post.

        Reply

  4. jenn

    05/07/2015 at 12:16 am

    Hi, thank you for all this advice; but i still have one concern. I dropped my phone and the screen got cracked on the top left corner (but nothing major); the problem is that the screen won’t turn on. I know the phone is on because the bottom lights are still on when i touch the screen. I’d greatly appreciate the help.

    Reply

    • Magnus

      06/20/2015 at 3:36 pm

      Hey Jenn,
      I’ve done this before. Turns out the sensor that tells your phone to turn off the screen when you hold it to your ear during a call is in the same corner of your screen crack, so the screen still thinks you’re in call mode. You’ll need too replace the surface glass, not necessarily the entire screen, to get it working again.
      good luck

      Reply

  5. ali hussain

    05/11/2015 at 2:45 pm

    Hi. I have had the samsung s6 for a week now. Suddenly it switched off n wouldnt come on.why is this. This is a brand new phone. I am currently abroad for 2weeks n cant get to a store to get it looked at. I have left it to cool. Not that it was hot. Iv tried charging. Nothing. Pls help

    Reply

    • alan henderson

      05/12/2015 at 11:35 am

      Mine has done same today. Can you let me know if you got problem resolved ali.. cheers.. alan

      Reply

      • Elizabeth

        06/12/2015 at 3:35 pm

        Mine did same thing they sent out another one yesterday and it shut down also,I hate this phone,they need to refund everyone money that this happens too.

        Reply

    • Miguel

      05/15/2015 at 9:08 pm

      Did you get you galaxy S6 turn on?

      Reply

  6. Jessica

    05/11/2015 at 11:57 pm

    I JUST got this phone a few hours ago. Left it to sit for about ten minutes at home and it turned off out of nowhere. Battery was half full. Can’t get it to turn back on. Plugged it in and the little red light on the upper left hand corner is on. Any suggestions???????

    Reply

    • Julie

      06/19/2015 at 8:31 am

      Did you ever get a response or resolution? Mine did this about 20 minutes ago and won’t come back on.

      Reply

      • samsug

        07/12/2015 at 8:19 pm

        hey guys i had a same problem all i did was plugged in and restarted the phone its been two days so far it hasn’t turned off :)

        Reply

        • todormkolev

          07/31/2015 at 1:26 am

          Restart it holding the Power + Home + Up/Down buttons. Happened to mine too… No sure why

          Reply

  7. Carlos V.

    05/14/2015 at 10:44 pm

    Why should reducing the animation scale be an option of last resort? Could it slow down your phone even more or did you just mean that unexperienced users should not mess with other developer options?

    Reply

  8. welltobefair

    05/23/2015 at 9:22 pm

    What a dumb article.

    Reply

  9. Julian

    05/27/2015 at 2:56 pm

    My s6 won’t let me leave my location off. If i shut it off it will always remind me to turn it on again. So i have to leave it on which drains battery. Is there any way around that?

    Reply

  10. philo

    05/31/2015 at 3:11 am

    my phone keeps on showing me ad every time I turn on wifi
    help plz

    Reply

    • Hendo

      05/31/2015 at 6:23 am

      Mine keeps coming up with touch wiz apply every 5 bloody mins. Total sick of it. Samsung promised 3 times to call me to sort it out and never did….. I still think galaxy have problems and phone not perfect…

      Reply

  11. Johan

    05/31/2015 at 11:26 am

    The Blue tooth pair for n period and then do not as it then said pairing fail

    Reply

  12. Brick

    05/31/2015 at 5:04 pm

    My gs6 gets extremely hot to the touch..

    Reply

  13. B

    06/05/2015 at 5:20 pm

    Just buy an iPhone

    Reply

    • blix

      06/08/2015 at 6:14 am

      stfu apple fag

      Reply

  14. Miss J

    06/12/2015 at 8:49 am

    Same issue. Bought this phone a week ago. Won’t boot up past the Galaxy screen. Had the same issue with my S4 after the Lollipop update, which I think is to blame for this mess. Phone was extremely hot. I put it in an air conditioned room and it cooled off. However I tried everything, safe mode, factory reset, connecting the charger, you name it. Nothing happens. It even refuses to shut off. Just a black screen and a blue LED light in the upper left corner and that’s it. Taking it back today because I doubt the techs can do anything more than I did.

    Reply

    • M

      06/18/2015 at 8:57 am

      Mine did this last night. I just got this phone. Lame.

      Reply

  15. Benito M. Loera

    06/15/2015 at 9:19 am

    charger port has completely broke of in the charger cord. had an LG where the same thing happened. This Galaxy S6 is only 60 days in use and I use this phone for my business accounts and now I have to wait for 7 days for Samsung to fix it I need another phone or another brand. Maybe Version or Sprint has an answer.

    Reply

    • henry

      06/18/2015 at 10:15 am

      lame….used it for around 2 weeks, perfect condition, but soon realized the charger port was slightly bent when I’ve only used the wireless charging pad to charge it ever since. Other unrelated problems like speakers, overheating, etc……..

      Reply

  16. Andrew Goldfinch

    06/20/2015 at 4:47 pm

    Mm, I have had mine just over 2 weeks and yesterday the fingerprint unlock stopped working, couldn’t remember password, so reset that this morning over the net through Samsung website but the phone doesn’t recognise new password. 600km from nearest service centre. Not happy. Anyone else had this issue. S6 edge

    Reply

  17. Erick

    06/21/2015 at 8:29 pm

    If your gs6 won’t turn on try a master reset. Hold down the home, power & volume down key until a msg appears. You’ll have options, choose the one to restart the device. I’ve received a bad gs6 myself. Even after the 5.1.1 update its still been the worst device experience I’ve ever had. To be completely honest my m8 last year was faster. Unfortunately I’m past my 14 day return. They’re sending me a new gs6 tomorrow. If it’s as bad as what I’m dealing with now I’m going to have Samsung give me a refund. We’re paying a lot of money for these devices. They should work as advertised. Sad thing is there’s not much better out right now with the bad 810 chip in everything else. Not sure about that 808 in the g4 either.

    Reply

    • Andrew

      06/22/2015 at 12:29 am

      Thanks Eric, I have tried this but with no success, will have to go without a phone until I can get it back to a Samsung service centre –

      Reply

    • Erick

      06/23/2015 at 1:00 pm

      Update, just got a replacement gs6 from my carrier t mob. One things for sure my previous gs6 was defective. Now my call quality is HD crystal clear like it should be. My Web browsing seems to be better but still has lag. I’m in a 4glte area with full bars most of the time. Also have the 5.1.1 update. The ram does build up on this device though. It seems you are always clearing ram. With 3gs of ram & not much on my device I’d think this shouldn’t happen. The device does get warm to hot when using & charging it. I’ll also note my gf has the same non edge version I do & she has the purple/blue dot problem w/her selfie camera. There’s definitely quality control issues with the gs6. Even if they’re software they should be rolling out bug fixes asap. Again we’re paying a lot of money for these devices. They need to be working spot on. If you have issues call your carrier & get the ball rolling. The more they know about issues the better they can help fix them. That’s what I’ve experienced.

      Reply

    • sammy

      06/24/2015 at 5:39 pm

      Dude than you so much, my s6 wouldn’t turn on anymore and i couldn’t charge it and when i did the master reset my phone responded and i canceled it now it works thank you so much.

      Reply

  18. Andre

    06/22/2015 at 7:06 pm

    My Galaxy s6 when I try to use the camera I get a message ” The phone storage does not have enough space” But i have over 21 gb left I just brought the phone. But I can download all the apps i want. Do anyone have this problem, if so how do i fix it.

    Reply

    • jackie

      11/12/2015 at 5:47 am

      I have the same problem did you get it resolved?

      Reply

  19. Sonider

    06/25/2015 at 7:02 pm

    Android=CRAP JAVA OS.

    Reply

  20. Tyabm

    06/28/2015 at 1:11 pm

    I tried the home, power, volume button thing to clear the cache. What that actually did is factory reset the phone.

    That sped things up a bit.

    Silly me, the way to clear the cache is under System, storage.

    Did anyone actually try that button combination before writing the article?

    Reply

  21. Mary

    06/28/2015 at 6:41 pm

    Omg I have had the Samsung s6 Edge for about 3 or 4 weeks now and I hate it. Lags like I have never seen a phone lag in my life. I live Samsung phones BUT this is nuts. I left the Note 4 cause the stupid lollipop update ruined it’s performance and I went to the s6 edge and this is even worse.

    I tried everything and nothing. This lag makes me want to throw this phone out the window, that’s how slow it is UGH.

    Reply

    • Bob

      12/02/2015 at 2:37 am

      I wish I saw this post before I got it in July… I moved from a 16gb iphone5 (which was full) to a 64gb s6 edge and this phone feels like I’m back in 90’s. tired of this.

      Reply

  22. Jalo

    06/29/2015 at 7:13 am

    Hey I’ve had my S6 edge for about a month now and I cracked the screen on the right side. I was wondering if anyone knew of any professionals that could repair it for me. It seems it has not caused any problems with the touchscreen or the led. It seems very superficial so if anyone knows some professional repair I could send my phone to would be great thanks.

    Reply

  23. jjj

    07/02/2015 at 11:29 am

    i’m plugged into my computer with the cord from the galaxy 3, should i not use this cord?

    Reply

  24. JOBAJOBA

    07/06/2015 at 6:28 pm

    IM HEAVEING A PROBLEM THE PHONE RESTART ON IT SELEF OR IT WILL GO ON VIBRATE ON ITS OWN HELP

    Reply

  25. jesus

    07/07/2015 at 3:41 pm

    hello guys, i was having trouble with my s6 bluetooth, i was on the phone with samsung and they were unable to give me any actual solutions, just the basic “have you tried turning it on and off”. so while i was on the phone with the samsung guy, i connected my s4 to my s6 and paired both of them through bluetooth, after they were paired the s6 started picking up my laptop and stereo bluetooth. i told the samsung guy about it and he seemed surprised and asked me to repeat what i did to fix it. i don’t know if this might work for everyone so try it out and let me know!

    Reply

  26. Marcel

    07/08/2015 at 4:04 am

    How to fix Samsung Galaxy S6 Edge that won’t turn on?
    Hi Guys,
    I had the same problem with my Samsung S6 Edge and i tried all the mentioned instructions but without any result. I left the phone for one full day without charging till draining all the battery. then i tried to recharge it again and it works properly. So try to let the phone for some time without charging to be sure that the battery is totally empty and recharge it again. It will work.

    Reply

  27. lukman

    07/08/2015 at 3:54 pm

    I just used s6 2 days and now got problem. I can call the phone and it’s ringing but the screen not appear anything. Kindly advise.

    Reply

  28. ED

    07/09/2015 at 10:55 pm

    ED SAYS MY GALAXY S6 WENT INTO THE MAINTENANCE BOOT MODE AND I TRIED TO REBOOT IT NORMALLY AND IT DID NOT WORK. ADVISE PLEASE

    Reply

  29. Andy e

    07/14/2015 at 5:11 am

    This article is useless !! Waste of time.

    Reply

  30. madi

    07/15/2015 at 8:45 am

    My mobile data keeps turning on automatically when WiFi signal is week, this consumes battery life pretty quickly, so I turned off the smart network switch setting, but this didn’t solve the problem, it still turns on automatically. I’m a galaxy user for years now but this is making me want to switch to Apple .FIX IT!!!

    Reply

    • Jared Korenko

      07/13/2016 at 8:58 pm

      Hello i donate my free time in a troubleshooting platform called “Tech Wizards” and it’s sponsored by An Application that is very informative on applications and troubleshooting of phones (Android and i-phone) and also does reviews on applications called “Drippler” so i think i know how you can fix your problem so, first go to and click on “SETTINGS” then scroll all the way down to the bottom where it says “ABOUT DEVICE” OR “ABOUT PHONE” then click on that then scroll down to where it says “BUILD NUMBER” and tap it 7 times in quick successions and what this does is open up a “HIDDEN SETTINGS MENU” called “DEVELOPER OPTIONS” go back out of there back to “SETTINGS” and you should be back to where you can see where it says “ABOUT DEVICE” or “ABOUT PHONE” again then scroll up 3 words with the 3rd word saying “DEVELOPER OPTIONS” and what your going to want to do is scroll all the way down to a key word headlining “NETWORKING” so in that section you wand to scroll down to where it says “AGGRESSIVE WiFi/CELL HANDOVER” and check and see if the on/off toggle button is to the left in the if it’s on then “CLICK ON IT TO TURN IT OFF” but if it’s already off then still in the “NETWORKING SECTION” scroll down to the 3rd key word where it says “KEEP MOBILE DATA TURNED ON” and check to see if that on/off toggle button is turned on and if it is on then “CLICK ON IT TO TURN IT OFF” and I’m pretty sure maybe not 100% but it’s a good 80% possibility that is your problem but if it isn’t then i apologize but i really tried so good luck but I’m curious if that infact fixed your problem or not but if you could private message me on Facebook at “Jared Paul Korenko” i would really appreciate it…thank you.

      Reply

  31. ovi marin

    07/28/2015 at 4:44 pm

    thanks mate this helps a lot .

    Reply

  32. flc

    07/30/2015 at 6:22 pm

    So the “wipe cache partition” solution does not work on my S6, When I hold home, power and vol-down, it goes to a blue screen saying that it wants to do a “Custom OS” download for my phone!!
    I’m like what the heck?! I’d rather stick with my phone lags!! I used to do this wipe cache thing with my S3 but idk why doesn’t show on my S6.
    So I’d say watch out anyone out there who gets the same thing by that command

    Reply

    • sly

      08/05/2015 at 8:15 am

      The article was wrong, it’s the power, home and vol-up. Vol down and you get the screen you saw.

      Reply

  33. sus

    08/02/2015 at 9:02 am

    Never had a Samsung last one I ll swear I ll ever buy. Doesnt measure up to an HTC or a IPHONE. There’s always an appl running in background. Website always has popup. And last the S6 I bought in May will not open it states overheating. Samsung will not replace phone whats with the one year warranty?
    And rep kept telling me to troubleshoot hey if theres a danger popup is he gonna be accountable when the phone explodes. Pure nonsense dont ever buy a Samsung. The screen on Note 4 just blinds you. I am gonna get a iphone waste of 1k just because I wanted to try a Samsung. Cant last 2 years on this carappy phone.

    Reply

  34. Joel

    08/06/2015 at 6:01 pm

    My parallax effect dont work. En apps are closing

    Reply

  35. Teresa Creason

    08/09/2015 at 2:27 pm

    My phone wont charge Started saying battery too cool to charge. THEN it would charge if you shut it off complety to 100 % BUT now it wont charge at all.

    Reply

  36. Martha

    08/10/2015 at 12:57 pm

    Instead of getting an IPhone 6 three weeks ago, I switched to the Galaxy 6. It was purchased on July 20th. I knew I had 14 days to check it out and either like it or not. I was really torn between keeping it or getting another IPhone. I decided to keep the Galaxy and this morning, just 21 days later, it completely shut down. It began to get hot when charging. Took it to the phone store that it was purchased from. They were super nice. The outcome after both Samsung and the store couldn’t get it working again was to send me a refurbished phone. There were two options, either getting one in 1-2 days, or 5-7 days. I will have to pay $14.99 to get the phone in the 1-2 day timeframe. Yesterday was my Grandson’s third birthday. I had taken pictures at the party. Now have none. I also agree that it had way too many installation notices pop up, besides a whole lot of extra junk. Oh, do I have buyers remorse!!! I WANT AN IPHONE!!!!!

    Reply

  37. vinny the phone expert

    08/12/2015 at 6:03 pm

    adam mills is known throughout our circles as an idiot. To clear the cache for performance issues you hoid the home,power and volume UP buttons. NOT THE VOLUME DOWN

    Again a complete idiot.

    Reply

  38. etienne

    08/23/2015 at 3:36 am

    has someone experienced their Galaxy to have a problem as if the return button is pressed all the time. you can do nothing and the phone returns to the previous function !!!!!!!

    Reply

  39. Jockularity

    08/24/2015 at 5:00 am

    I am very lucky to get 10 hours on standby with this piece of garbage. Apps lag like nobody’s business….FFS Crossy Road brings it to it’s knees and it completely freezes. Wifi connectivity is flakey, network connection is dismal compared to my wife’s iPhone 6 on the same network. This is my first and last venture into the world of Android/Samsung. I have to put up with this POS for another 18 months then back to iPhone for good.

    Reply

  40. Raj

    08/31/2015 at 12:06 pm

    Bought the S6 last week. now I see a light pink line from top to bottom on the screen? What on earth has happened and can it be fixed?

    Reply

  41. nininin

    09/03/2015 at 3:38 am

    i am glad i dont have any of these problems :)
    i am very happy with my phone. i give it 9/10 because of the unremoveable battery and because they could use a bigger battery like the s5.

    Reply

  42. Cliff

    09/15/2015 at 3:28 pm

    Had my GS6 since May. Camera auto focus has stopped working. Have to tap or shake like he’ll for it to work. Was not doing this upon purchase. Now, it will not hold a charge all day even not being used. It gets hot while charging. I use the quick charger that came with phone and that works okay. Traded in my GS3 after two years because battery from full charge lasted 4 hours at best. Was guaranteed by Verizon the S6 would be the Cadillac. This is turning into a POS. Will be taking it back to Verizon for a free fix or expect a free replacement.

    Reply

  43. Mrco

    09/28/2015 at 8:59 pm

    I have this problem with mine where it keep rapidly hit active apps and it won’t stop unless I turn it off or restart it

    Reply

  44. Bruce

    09/30/2015 at 3:57 pm

    Have just jammed up my phone following the instructions to clear cache! I think its doing a factory reboot? it says downloading… has been like this for ages. You shouldnt write articles if you dont know what you are talking about. Idiots

    Reply

  45. simon

    10/07/2015 at 8:12 pm

    If your galaxy s6 is overheating it is most likely being caused by a third party app which can be fixed by following these steps http://goo.gl/tQV07C

    Reply

  46. paulo

    10/23/2015 at 2:10 pm

    But i need to know how to get my games back from save please there is a beter way

    Reply

  47. Lucy Miller

    10/26/2015 at 7:15 am

    Bought one online and had trouble with connectivity. Would not connect to internet outside or inside, called Samsung several times and was told the phone was made in Vietnam and they did not offer customer support and the phone would not work right in the USA. The next day I called back and a Samsung rep told me that something in settings may help the issues. I returned the phone because of all the issues.

    Reply

  48. Big rab

    11/02/2015 at 6:34 pm

    There is nothing wrong with the s6 its jst u guys have no clue how to work a fone ive had mine since it came out no problems next time u get a fone if u dont no how to use it READ THE MANUAL

    Reply

  49. Steve joba

    11/15/2015 at 5:22 pm

    All you retard complaining about your Galaxy edge. That’s your own stupid fault. You bought a shitty phone that you’re paying a huge premium for a tiny bit of curved screen that isn’t good for shit. Go buy the regular Galaxy s6 or the s6 active and then tell me it wasnt worth the money. All you tools who I ly care about the price tag on the phone and now how useful the features would actually be…shake my head at your stupidity.

    Reply

  50. George

    11/15/2015 at 10:49 pm

    The s6 suc’s ball I’m going back to my iPhone I just to pay $400 just broke my leases contract with sprint

    Reply

  51. Rajasekar

    11/25/2015 at 10:03 pm

    im using this device for almost a month now and was faing the performance lag to a greater extend( like unable to open any app instantly, the device will take a atleast a minute to load the app). i’ve installed the nova launcher and its 3 days now. the phone runs smoothly. im using a UK unlocked model.

    Reply

  52. eddington

    12/01/2015 at 9:21 pm

    Thanks for all this but the problem with my s6 is that it doesn’t conect to internet. With wi-fi it works but not with data bundles. I’ve tried all the internet setting, I even wiped everything. It doesn’t show any sign of 3g,h or edge even if mobile data is on or off.

    Reply

  53. Bob Croon

    12/06/2015 at 8:23 pm

    Leaving android market. That’s the only fix.

    Reply

  54. suzy

    12/13/2015 at 2:52 am

    Just bought a s6 and my video calling doesn’t work or mms downloads don’t open can anyone help?

    Reply

  55. Fouad

    12/18/2015 at 7:24 am

    For those who use offline GPS navigation applications, please do not buy the Samsung Galaxy S6. It constantly shows weak GPS signal

    Reply

  56. Ryan

    12/20/2015 at 4:32 pm

    Is it a common problem for the home and back buttons to work intermitenly? To me it seems like its due to physical damage, although there’s no obvious external damage.

    Reply

  57. P

    12/28/2015 at 5:53 am

    The S6 is an overall great phone. I have had new problems with this phone never experienced before(also my first Samsung). The first let-down was that I had to do a hard reset after only 2 months or so. Some pop up adware b.s. that kept saying “you have a virus” or others saying, “click here to claim your prize”. This happened twice. Now the charger wont work properly. I finally figured out that it probably has a short in it. Fast charge feature stopped working and my phone doesn’t think it belongs with this phone. The part where the usb plugs to the device gets really hot which freaks me out. I have only had this phone for 6 months and besides the amazing camera, I’m not loving it much more than my little indestructible Motorolla Razr that I got for free. The Samsung definitely looks cooler and takes great pics but the design of the charger plugging into the bottom of the phone is a set-up for cord breakage. I knew it right when I got this phone that it was weird that it charges from the bottom. So stupid. Now I need to go buy a new charger.

    Reply

  58. Garylking

    01/01/2016 at 7:30 am

    1=2 my buddy’s sister makes $89 /hour on the laptop . She has been unemployed for nine months but last month her payment was $13669 just working on the laptop for a few hours.

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    Reply

  59. Siraj

    01/01/2016 at 7:59 am

    Hi Dear
    My gelaxy s6 phone do not charge after 70% charged.
    ant it atomatic on when i connect charger in off phone.
    Please help me
    How can i solve this problems ?

    Reply

  60. Mr Karim

    01/01/2016 at 1:16 pm

    Really your idea is realistic. I have face this problem. Thanks for focusing problem.

    Reply

  61. Nick

    01/02/2016 at 9:22 pm

    Could this article been and more useless, devoid of any details, and lacking of any real specific examples of problems?

    Reply

  62. jerry frohlich

    01/08/2016 at 1:16 pm

    i just fixed my rotation problem while speaking with samsung service, which by the way, was incredibly user friendly. The fix involves clearing the cache, which i cannot detail for you, but basically you hold vol up, center button, and power on from a phone off status. a menu comes up which looks to me if the wrong option is picked, you will be unhappy with result. so call samsung. BTW no apps or anything was changed.

    Reply

  63. Lupita

    01/19/2016 at 2:20 am

    I have a Samsung Galaxy 6 Edge , I have a problem when my phone is charging and someone calls me it only rings twice and sends them stright to voice mail, does anyone have this issue?

    Reply

  64. rosales

    01/29/2016 at 7:07 pm

    I have a problem with my Samsung 6 today I went to Starbucks and when I sat down my phone just turned of and on the screen it just said the logo n on the bottton it had powers by android after that I wouldn’t turn off when I got home and charged it my phone just won’t turn on its completely off and one more thing when I shake my phone I hear like a piece inside moving I need help quick!!!!!!

    Reply

  65. Dipannita

    02/04/2016 at 9:40 am

    I’m using galaxy s6… My phone has stopped suddenly while using.. And it’s not working now… Pls help me with that..

    Reply

  66. carl

    02/06/2016 at 10:55 am

    My phone will not let me make calls no matter how much signal I have ,just purched it three days a go

    Reply

  67. oachi

    02/14/2016 at 3:09 am

    I just got my galaxy 6, and I want to throw it.
    I lags, while I’m in the middle of text, while watching videos. My videos suck. When I make a video and share it, my friends can’t see it because it’s all blurry. I’ve always been a droid, but damn…..

    Reply

  68. Gram

    02/21/2016 at 4:23 am

    Hi,

    It is the 4th day I had 6 edge. This morning with no apparent reason I found the small screen over the main camera completely shattered. I have not mishandled or put any pressure as it was a recently bought phone so I was extremely careful when using and storing but nevertheless this happened. Is it a common problem with edge? I don’t have insurance for my phone, can you advise me?

    Reply

  69. ilyan

    02/22/2016 at 12:25 am

    I have problem when I’m speaking on phone automatically mobile put people on hold .I want solution for this issue

    Reply

  70. Diablola

    02/22/2016 at 3:39 pm

    Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You’re wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
    It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
    This is the solution i found AFTER 15 hours of this madness, you need to be quick:
    1) enter wrong backup password 5 times
    2) wait 30 secounds countdown
    3) enter wrong backup password 5 times
    4) wait 30 secounds countdown
    5) select sign in with google account
    6) enter google account credentials (DONT SIGN IN YET)
    7) hold ‘wake up button’ (home button)
    8) press emergency mode and go thru with aggreeing to all it asks you to
    9) press TURN ON, and after that press ‘sign in’ with your google account (where step 6 left off)
    If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.

    Where i found the method (Thank this guy. He’s a genious.): http://forums.androidcentral.com/general-help-how/577218-s6-fingerprint-backup-password-reset-no-connectivity-screen-lock-solution-found-can-i-get-some-help.html )

    Reply

    • aforbes

      03/14/2016 at 2:35 am

      amazing tip! thanks so much for your help!

      Reply

  71. Usman

    02/26/2016 at 10:27 pm

    I have a problem in my galaxy s6 edge showing error. Unfortunatly call + galaxy s6 stoped plz fix this error

    Reply

  72. Jessica

    03/02/2016 at 10:01 am

    NOTE: For the “How to Fix Galaxy S6 Performance Problems” part, its supposed to be the Volume Up button, not the Volume Down. Learned this the hard way.
    Other than that, it works great.

    Reply

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    Reply

  74. Solutions PT

    03/15/2016 at 3:51 am

    Great post. I have had my S6 for about 6 months now and I must say I really enjoy the phone. I have noticed a few of the above problems so thanks for the fix’s. I really hope Samsung have addressed the problems in the new S7 because then it would almost be the perfect phone.

    Reply

  75. rohit dixit

    03/19/2016 at 1:12 am

    guys i have updated my sprint samsung s6 edge to android 6.0.1 but after update my internet is not working,its work only while my device is try to activate voice and data hands free activation approx 5 min,after that again every 5 min i have to repeat same process.plz help if anyone know how to overcome this situation.my email is [email protected]

    Reply

    • ilyan

      03/19/2016 at 1:31 am

      It’s bad mobile wish I didn’t waste my money on samsung s6 plus edge better to go for it phone 6 plus .
      Battery is bad also when u talk mobile put the caller on hold strange
      I think Samsung s 7 same story

      Reply

  76. Milen

    03/31/2016 at 3:35 pm

    i have same problem as ilyan the internet connection dropping all the time and it doesnt depends on wifi or gprs… thats happen after the 6.0.1 upd… i regret i spent money for that phone ; (

    Reply

  77. Caleb Silkett

    04/04/2016 at 5:33 pm

    After my update on my s6 my email won’t work

    Reply

  78. Caleb Silkett

    04/04/2016 at 5:53 pm

    I just deleted the account and added it again and now it works

    Reply

  79. kishan

    04/04/2016 at 6:01 pm

    power+ Volume down + home keys = odin mode

    Reply

  80. CHRISTOPHER JONES

    04/05/2016 at 12:14 pm

    My husband and I had bought our Galaxy 6 phones at the same time. My phone had updated about a month ago and my husbands phone finally updated. He seems to be having a problem with his phone shutting down automatically and then turning back on. this used to happen in the morning when he would call me, BUT the phone wouldn’t hang up on me. there would be dead air for about 12 seconds and then he would come back on again. Now since his phone had updated it will shut down constantly….. any advice??? thank you

    Reply

  81. Aaron Campbell

    04/06/2016 at 6:28 pm

    Mine wouldn’t charge. Tried other adapters etc. It recognized there was a charger but it wouldn’t go past 0% charge. I fixed in by holding volume up, power, and home all together. Then after it tried to install an update that wasn’t there it presented me with a list of options. I chose the “wipe cache partition” option and then rebooted the phone. It works ok now.

    Reply

  82. hana

    04/16/2016 at 12:13 pm

    I still have a wifi connection problem on s6 edge. It started when software update took place.After the update, it was not showing my home wifi but the other ones. Than i added it manually and the problem was solved for some time. And then, today i turned my phone off and after some hours when i turned it again on, it was again not showing my wifi. I tried to add my wifi manually but it did not worked. Then i tried soft and hard reset but it is still not working:( Please help me somebody:(( I really need help.plzzzzz

    Reply

  83. Donde

    04/28/2016 at 10:05 pm

    Got problem of my s6 galaxy edge. Do you encounter malfunction of its volume especially the button volume down? Maybe some out there got experience it before & fixed. Please share if you got encountered. I encounter this twice. At first, the service center replace parts & then after 3 months it happened again. At first avoid to misty area so i did but its still happening again.

    Reply

    • Ilyan

      04/29/2016 at 4:36 am

      How I can deactivate onhold calls because most of time when I make calls people ask me why u put us on hold, Kindly advise

      Reply

  84. Bri

    05/02/2016 at 3:47 am

    Ever since i updated to marshmallow, i can’t change the font. Anyone else have this problem?

    Reply

  85. Eyad

    05/30/2016 at 9:23 am

    How Can I fix my s6 If it doesn’t work at all

    Reply

  86. Linnie

    05/31/2016 at 1:24 pm

    My s6 has started going mental, has anyone else had this problem and can you help me.
    The screen button seems to be stuck because the screen flicks between apps as soon as I start to do anything. For example, when I try to make a phone call the screen skips down to half the size. I press it again and it repeats this. It wont stay steady to even press numbers. If I then push the Message button and start to look for a contact immediately it sort of half disappears like the phone one, then a message comes up saying it does not support split screens… and on it goes. The screen just flicks from one of these apps to the other. I can accept calls. Any bright sparks out there? Thank you! Yes I have taken out the sim, let it run totally out of battery then recharged, does not improve it.

    Reply

  87. David Mcdonald

    06/09/2016 at 1:33 pm

    my phone s6+ edge will not let me connnect after i have put in my pass word. what it does it immediately stops me before i can push the go button it locks me out for 60 minutes. what can i do.

    Reply

    • Ilyan

      06/09/2016 at 2:21 pm

      What a waste money on this phone full of problems bad battery , putting people on hold while speaking after all its bad mobile

      Reply

  88. MURAT KECECI

    06/18/2016 at 11:20 pm

    I cannot talk via WhatsApp, messenger or other similar apps.
    Do you have any idea about what issue can cause that problem??

    Reply

  89. gordon griffith

    06/19/2016 at 1:40 am

    I have a Samsung 6 phone and took it back to the shop as the battery would not charge. They sent it off to Anovo, who returned the phone un-repaired as they said that there had been an unauthorised repair carried out on it which invalidates the warranty. I explained that if my phone was still in warranty, then why would I take it to a backstreet dealer to have it repaired where I would have to pay. It was then escalated to a claim by the shop and sent back to the repairs department who then sent back and said that the battery was not the original battery that came with the phone, by this time I was now very angry and told them that in no way would I or anybody else with brains tamper with a phone that still had over a 12 month warranty on it so I want it repaired or a new phone. I believe It has now been escalated to a claim from Samsung and if the outcome is not sorted out to my satisfaction, I will cancel my direct debit on the contract, and they can take me to court for the rest of the money owed on the phone.

    Reply

  90. Rhonda

    07/05/2016 at 2:57 pm

    My phone screen keeps changing without me touching it. For instance….home screen to “No recently used apps” to “split screen not available” to Select two apps to open in split screen” to “No recently used apps” to home screen and keeps going and going and going….I can click on the Text app but in order to read or type any message it takes forever as the screen still changes and I have to click fast to get ONE letter and wait till it comes back around again. Any suggestions?

    Reply

  91. Besmir

    07/08/2016 at 5:15 am

    I have another problem.
    My s6 edge camera works perfect(in camera app), but when i make video call in Viber or in skype the focus do not work(always).
    Does anybody knows how to fix this problem?

    Reply

  92. Taylor

    07/28/2016 at 8:34 pm

    Ive tried all rebooys for s6active i got my father since his screen went black none workin had new lcd put in been working fine any suggestions besides power buttons an volume keys

    Reply

    • Ilyan

      08/02/2016 at 8:45 am

      I throw this shit mobile in garbage and I went for I phone 7 oh what a difference .

      Reply

  93. Rex

    08/06/2016 at 5:30 am

    Under the performance problems section you said to wipe the cache. You said to hold the volume down plus home plus power buttons. It is actually the volume UP button. Using the down may cause the user to get stuck in ODIN mode.

    Reply

  94. han Win aung

    08/24/2016 at 1:41 am

    loudspeaker is auto on when incoming call

    Reply

  95. Jenn

    09/06/2016 at 6:32 am

    I tried to clear the cache as suggested for the S6 performance problems and when I pressed the three keys as instructed, I got a warning about installing an alternate OS. Has this procedure changed?

    Reply

  96. silva

    02/15/2017 at 8:26 pm

    HI my s6 has problems with calls I can’t get the calls from ather phones the sms and voicemail works can this problem fixed

    Reply

  97. Arsalan Azhar

    02/23/2017 at 5:32 am

    My S6 keep going to sleeping mode and dont respond to anything …. to make it return back i have to restart it by pressing home key, power key and down volume key ….. any solution plz ?

    Reply

  98. free webmail

    02/28/2017 at 6:33 am

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    Reply

  99. Rob Brown

    03/23/2017 at 7:37 pm

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