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Samsung Galaxy S8 Problems: 5 Things to Know



The Samsung Galaxy S8 and Samsung Galaxy S8+ are two excellent devices but they have their flaws. Today we want to walk you through the most important things to know about Samsung Galaxy S8 problems as we push away from their release date.

Samsung’s new smartphones have received outstanding reviews and they are legitimate competitors for Apple’s iPhone 7, the company’s rumored iPhone 8, and flagship Android devices like the LG G6.

They’re worthy replacements for the Galaxy S7 and Galaxy S7 Edge though, not unlike their predecessors, the Galaxy S8 and Galaxy S8+ have their problems.

As we push away from their release date we’re starting to hear about the Samsung Galaxy S8 and Galaxy S8+ problems plaguing users in the United States and regions around the world.

This roundup shows you how to prepare for Galaxy S8 updates, something that could help you prevent problems. It walks you through some of the problems plaguing the two devices. And it offers some useful resources to those in need.

Prepare for Galaxy S8 Updates

At some point, your device might get a bug fix update aimed at correcting Galaxy S8 and Galaxy S8+ problems.

Samsung is currently rolling out several bug fix updates aimed at correcting early issues with the flagship devices.

We expect Galaxy S8 and Galaxy S8+ bug fix updates to roll out throughout the year.

iPhone 7 fingerprint scanner compared to Galaxy S8

Software updates can be beneficial but they can also cause problems of their own so you’ll want to be well prepared.

It’s impossible to predict what problems you might run into after you install new software so it’s important to prep your device before you install a new update on your Galaxy S8 or Galaxy S8+. A little prep work can go a long way toward preventing issues.

To help, we’ve put together a game plan that takes you through the steps we take before installing a new piece of software on our Galaxy devices.

If the Galaxy S8 is your first Android device or if you simply want some additional help, take a look at our walkthrough.

Samsung Galaxy S8 Problems

As we push away from their release date we’re hearing about the bugs and problems plaguing the Galaxy S8, the Galaxy S8+, and their version of Android Nougat.

We’re seeing complaints about Qi wireless charging problems, various first and third-party apps and services including the new Bixby assistant, GPS problems, the awkward fingerprint sensor, weird lag, and an issue where the phone spits out a warning about the battery’s temperature.

You can see the warning in the photo above.

AT&T Galaxy S8 users are complaining about unlocking problems, issues with texting, call clarity problems, and issues with the device’s touch screen.

Sprint Galaxy S8 users are complaining about data issues and music streaming.

T-Mobile Galaxy S8 users are experiencing issues with connectivity, a weird issue where the phone gets stuck in Safe Mode, voice quality issues, problems with MMS, a bizarre problem involving T-Mobile’s applications, and a problem with multi-window.

Verizon customers are noticing issues with the microphone, touch sensitivity issues, data transfer problems, caller ID problems, and a whole lot more. You get the idea.

We expect complaints to pickup as we push away from the release date and as Samsung rolls out new updates to the Galaxy S8 and Galaxy S8+ so be sure to keep an ear to the ground.

How to Fix Galaxy S8 Problems

If you run into a Galaxy S8 problem there’s no need to panic. Chances are, you’ll be able to fix your problem in a matter of minutes.

Before you take your device into a store, take a look at our list of fixes for the most common Samsung Galaxy S8 problems.

Our list includes fixes for abnormal battery drain, Wi-Fi problems, Bluetooth issues, and various performance problems. It’s a great starting point for those of you struggling with problems.

If you don’t find what you’re looking for there, here are a few other places to look for solutions to your Galaxy S8 problems:

You also might try getting in touch with Samsung customer service or your service provider through their websites, customer service lines or through their social media pages on sites like Twitter.

Where to Find Feedback

As we push away from the Galaxy S8 release date, current and prospective Galaxy S8 owners should keep an eye on feedback.

This feedback will alert you to potential Galaxy S8 problems and the potential benefits/repercussions of installing new software on your device. We expect Samsung and its carriers to push out bug fix updates to the devices in the near future.

If you’re on the fence about buying the Galaxy S8, feedback from current owners will help you make an informed decision.

The first place to look are the Samsung Galaxy S8 and Galaxy S8+ reviews that’ve popped up around the web. Again, reviews have mostly been positive but reviewers have encountered annoying bugs and problems.

If you’re looking for something a little bit different, check out these Galaxy S8 and Galaxy S8+ user reviews.

We’ve put together some impressions of the Galaxy S8 and we’ll have our full review with long-term feedback published in the near future.

Once Samsung and its carrier partners start pushing out new Galaxy S8 updates, you’ll want to head XDA-Developers and official forums at carriers like AT&T, Verizon and Sprint. We’ll see a ton of feedback emerge there.

You should also use social media sites like Twitter to find valuable feedback from Galaxy S8 and Galaxy S8+ users.

What’s Next

If you can’t find a fix for your Galaxy S8 problem know that you’ll probably be on your own for long periods of time.

Samsung and its carrier partners will push out periodic bug fix updates to the Galaxy S8 and Galaxy S8+ but they can be sporadic.

The company’s already issued global firmware updates to both devices. The update delivers the April security patch and it also disables the ability to remap the Bixby button on the two devices.

The company’s also released a bug fix update to address the red tint problem affecting some Galaxy S8 and Galaxy S8+ users. The update allows users to “adjust the color setting to their preference.” That update is rolling out in Asia, Europe and the United States.

Samsung will also release another Galaxy S8 software update to fix Wi-Fi problems affecting some Galaxy S8 models.

It’s unclear when, and where, this update will roll out so you’ll want to keep your eyes peeled if you’re running into issues with Wi-Fi connectivity.

The company will also roll out its monthly security updates to the Galaxy S8 and Galaxy S8+ but there’s no guarantee these updates will have bug fixes on board. Most don’t.

There’s also chatter about a Galaxy S8 Android 7.1 Nougat update but thus far, the company appears to be sticking with Android 7.0 Nougat.

You can’t rely on Samsung or your carrier to fix your problems with the Galaxy S8 or Galaxy S8+. If you run into an issue, you’ll want to be extremely proactive.

4 Reasons Not to Install Galaxy S8 Oreo & 11 Reasons You Should

Install Oreo If You Want to Improve Your Security

Install Oreo If You Want to Improve Your Security

If you value your security, and we assume all of you do, you should think about installing the Galaxy S8 Oreo update soon after it arrives for your phone. 

Samsung continues to release important security patches for Galaxy-branded devices and your Galaxy S8's Android 8.0 Oreo update should bring the latest patches from Samsung, and Google, to your phone. 

The Galaxy S8 Android Oreo update delivers the company's latest security updates and we expect upcoming releases to come with newer security patches.

If you're curious about Samsung's security updates, you can read more about the changes on Samsung's website

If you failed to download an older security update from another month, you'll get those patches when you go to install Android Oreo on your Galaxy S8 for the first time. 

The Galaxy S8 Oreo update also comes with security improvements to Samsung Pay, Samsung's popular mobile payment solution. If you use Samsung Pay, you should probably download the Android Oreo update soon after it arrives for your phone. 

It also comes with some enhancements to Find My Mobile including the ability to remotely back up Secure Folder to Samsung Cloud when you lose your phone and a way to lock up Samsung Pass using Find My Mobile.

On top of those features, Oreo comes with enhancements to the device's Biometrics. Features that use biometrics like your face, fingerprints, and irises are only available when you use a secure screen lock type (pattern, PIN, or password).

If you decide to switch to a non-secure screen lock type (Swipe or None), the device will automatically suspend biometric authentication for unlocking and for verification in apps like Samsung Pay and Samsung Pass. 



  1. Dave

    04/22/2017 at 9:57 pm

    Got my Sprint S8 this past Wednesday April 20th and I started having problems as soon as it was powered up. For some strange reason it would not make or receive calls even though it was up on the network and able to access the internet and send and receive text messages. But, it is able to do so in Worcester Massachusetts at the Sprint store. I talked the store into swapping out the phone only to have the same issue when I got home. ;( Funny thing is that my old S6 and my wife’s S3 have absolutely no problems at all, never did. This situation has been going on for several days now with Sprint swapping my S6 back so I would have a phone to use till the problem is resolved. At this point I will be taking both the S8 and my S6 on a trip to the NYC area this week and having it activated again when I get there to test it out. My suspicion at this point is that the Sprint network in my small town area of S Central Massachusetts is lacking some unknown key signal component from the older Sprint tower causing the dropped calls situation. Sprint’s highest level tech support is working with me on this issue, we even had a conference call with Samsung, but they were absolutely no help at all. They had me clear the cash then pretended that they could not hear me and hung up when they wanted to cut me lose.

  2. Eddy

    04/24/2017 at 9:28 am

    I’ve noticed gottabemobile and several other sites try to keyword spam the first paragraph of articles in particularly about the new phones out there.
    It’s clear as day you’re doing it and it’s lame.
    You’ve just lost a reader.

  3. Aaron

    04/28/2017 at 9:41 am

    Where is the solution for Bluetooth problems in the linked article here:

    I don’t see any particular section dedicated to Bluetooth. There’s only a section for WiFi problems.

  4. Marcus T

    05/03/2017 at 2:19 pm

    Unfortunately it seems most issues can be traced back to your shitty carriers and their bolted on “features” so most issues can likely be fixed and completely avoided with buying the unlocked version of the S8/S8+
    Not much mentioning here in Europe about the issues US buyers seems to be plagued with.
    My unlocked S8+ been rock solid without a single issue and so far not a single person I know owning one here in Sweden been experiencing any weird behaviour.
    So far it’s likely the best phone I ever had and the fingerprint readers location is a totally overblown issue unless you got tiny Trump sized hands. Placement is much more natural then under the lens where you have to bend your index finger and as most people use a case it’s unlikely you will ever smear the lens or fumble with the location of the reader.

    And battery life is out of this world, 60ish % brightness and maxed resolution and normal daily use (16 hours off the charger) I squeezed out 9h and 16 min of screen on time and had 16% battery left when I went to bed.
    Just a few thoughts on the S8+ after 13 days of use.

  5. Kristian

    05/17/2017 at 4:29 pm

    I preordered the S8+ and was the first to get mine from the store here on Maui. After only a few hours of use I noticed call quality issues, so I called (Verizon) tech support to see if we could sort it out.

    Long story short, after 15+ conversations with Verizon over a 2 week period, and 3 different S8 devices (I exchanged the S8+ for an S8…and then a few days later, exchanged again for another S8) …I’ve finally and very reluctantly given up on these.

    The call quality issues are so great that it makes it unusable as a phone. Every other use is spectacular…but I kinda need it to work for calls. (LOL)

    Anyone else have significant call quality issues? I wasn’t dropping calls, the audio during the call was just going out completely for me. Didn’t matter if I was using the speakerphone, headphones, etc.


    07/02/2017 at 11:44 am

    The Samsung Galaxy S8 is fast enough but if we compare it with its price of $700 then it seems slow. If we scrutinize then Galaxy S8 isn’t much faster than Galaxy S7. Like in the case of Pixel and One Plus 3T we feel a difference between them. But it’s not the case in Galaxy S series.

    This issue is being faced with several editions, so it is expected to be solved in the Galaxy S9. If this device comes with Snapdragon 845, a second generation 10nm chip, then there are chances of improvements. This would also add something to battery life.

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