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15 Common Galaxy Note 10 Problems & Fixes



This is a list of the most common Galaxy Note 10 problems and how to fix them. It’s Samsung’s biggest and best phone yet, but it’s not perfect. Whether that’s the fingerprint scanner acting funny, camera problems, S-Pen issues or something else from the Android 10 update. These bugs and fixes apply to the Note 10+ as well.

You don’t need to call Samsung support, your carrier, or browse the forums for hours on end. Instead, we’ll help you fix most Note 10 issues right now, yourself, at home. Plus, we’ll continuously update this post with more info, fixes, software updates and details as they arrive.

Most of what we mention below are common issues we see with most new smartphones, Samsung devices, and other Android phones. That said, some of it might be specific to the Note 10 and the latest Android 10 update running One UI 2.0. We’ll also add to this list as more people get the update. So while the Galaxy Note 10 is still somewhat new, these tips will help you get the best experience from your phone or fix frustrating little issues.

Then, owners can expect the One UI 2.1 update (or One UI 2.5) in the near future, which is the current software on Samsung’s new Galaxy S20 lineup. It delivers several changes, fixes, and new camera features to your phone.

How to Fix Galaxy Note 10 Fingerprint Scanner Problems

First things first, we want to talk about the fingerprint scanner. Yes, all Galaxy Note 10 devices have a built-in screen protector. You can remove this if you’d like, which may give you better results with the fingerprint scanner. We saw a lot of failed attempts during the setup process with the S10, but that’s not a problem with the Note.

The under screen fingerprint reader is a cool feature.

If you’re dealing with scanning problems move your finger in several different locations while you do the registration process. Then, register your fingertip a few times holding the phone with one hand, as that’s how you’ll likely unlock it the most. Don’t hold the phone in one hand and use the other to tap. Register your finger while holding the phone as you normally would.

When you add a case we recommend redoing the entire finger scan process again, to get the angle right. Delete the saved prints and redo both thumbs after you apply a case. Plus, we’re hearing registering the same finger twice substantially improves the results, too. And finally, whether you do or don’t use a screen protector, try this trick to increase screen sensitivity.

How to Fix Galaxy Note 10 Accidental Screen Touch Problems

This is one big phone, and it’s even bigger if you chose the Galaxy Note 10+. With a huge 6.8-inch screen some people are getting accidental screen touches or taps. Accidentally opening the Edge apps panel, launching apps, or just waking the screen by accident.

With almost no bezels, there isn’t anywhere to put your hand during use. That said, one quick change in settings will prevent these accidental taps. Or, just disable the edge panel as I did.

  • Go to Settings and select Display
  • Scroll down to Accidental Touch Protection
  • Flip the switch to ON

Not only does this help prevent accidental taps and touches in general, but it also helps with accidental taps in a pocket, purse, bag, or dark areas. On the flip side, some users are reporting the screen doesn’t recognize touches, specifically in certain areas of the screen with the S-pen. Samsung is apparently looking into touchscreen responsiveness issues and will report back soon.

And if the screen keeps randomly turning on, that’s the “Lift to Wake” feature. Disable it in settings.

How to Fix Galaxy Note 10 App Drawer Button Missing

If you’re coming from an older Galaxy Note phone you’re in for a surprise. There are no physical buttons, no home key, and no app tray icon. They’re all gone. Some owners are getting frustrated that they can’t find all of their installed apps. Swipe up, and they’ll appear. Or, here’s how to go back to the old style.

  • Press and hold down on any blank space on your screen. It will zoom out to an edit and layout page, and give you setting or wallpaper options.
  • Tap the gear-shaped settings button.
  • Next hit the option in settings labeled “Apps Button” and select the “show apps button”.

This way you’ll have a button that launches a tray with all of your apps like before. Or, if you’re coming from an iPhone select “Home screen only” if you want all the apps on your home screen like iOS.

How to Fix Galaxy Note 10 Apps That Aren’t Full Screen

With a huge 6.3 or 6.8-inch HD screen, some apps don’t use the entire display on your new Note. This is due to the long aspect ratio, similar to 16:9 widescreen movies back in the early days of HD movies and Blu-Ray players.

Most apps and games scale up to fit the entire screen, but some don’t. If so follow these steps to fix the issue. That guide is from the Galaxy S8, but the same steps apply on Android 10 and Samsung’s One UI software experience.

  • Pull down the notification bar and head to Settings (gear-shaped icon near the top right)
  • Tap on Display
  • Select the option labeled Full screen Apps
  • Tap on any app that isn’t full screen, and switch it from Auto to Full Screen

By now almost every app and game works great with the bigger screens of Samsung devices. So, you shouldn’t deal with this very often, if at all. If you do, just force them into full screen mode. Now it will automatically scale to the new 18.5:9 aspect ratio and fill your entire display with content.

Read: Best Galaxy Note 10 Cases

Additionally, when you launch an app and it doesn’t use the entire screen, you’ll see a little popup at the bottom of the screen to quickly toggle it to full-view. Tap that to instantly switch.

Galaxy Note 10 Freezing & Unresponsive Problems

Is your Galaxy Note 10 or some of its apps freezing and becoming unresponsive? It wouldn’t be the first time we’ve seen it on a new Samsung device. You might experience this in the contacts app or phone dialer while trying to make a call. Or just general laggy performance at times.

If your Note 10 is frozen or unresponsive press and hold both the power and volume down buttons at the same time, and hold them down for 7-8 seconds. The phone will turn off, reboot, and start fresh. This will not harm anything and simply forces the phone to restart, even if it’s completely frozen and the screen is black. Give it a try.

How to Fix Galaxy Note 10 WiFi & GPS Problems

Once any new phone comes out, we see reports about WiFi problems. And, we’re already seeing comments about poor performance, WiFi drops, connection issues and more with the Galaxy Note 10. This is rarely a phone problem and instead usually something else entirely.

We’ve found that Samsung’s super helpful SmartSwitch tool for transferring an old phone to a new phone can often be the problem for bad WiFi. The software transferred the name, password, and connection for you and sometimes it causes a glitch in the Matrix. Those experiencing Galaxy Note 10 WiFi problems should try all of these steps.

First, we recommend you forget your WiFi network and re-enter the password on the phone. Do this by heading to Settings > Connections > WiFi. Push and hold your home internet connection and tap forget network on the pop-up. Then search for a WiFi connection, find yours, put in the password and it should work. Better yet, reset your network to default settings or buy a new router.

We also recommend unplugging the power to your router for a good 10 seconds to give it a fresh start. Then try reconnecting your Galaxy Note 10 again.

And finally, we have one other very helpful tip for WiFi issues. Go to Settings > Connections > WiFi > Advanced Settings > and disable the WiFi sleep option. That way WiFi stays on no matter what, even when the screen is off. Now all your apps and services continue to use WiFi, and you don’t need to keep the screen on while you update apps. The September Note 10 update has changes to call quality, WiFi, and overall device stability, we saw more tweaks in the October upgrade, and Samsung is about to deliver a big March 2020 update too.

How to Fix Galaxy Note 10 Always-On Display Problems (Or Lift to Wake)

Samsung added a “lift to wake” feature to the Galaxy S10 that’s also on the Note 10. When you pick it up the screen automatically comes to life. It’s nice, but some people don’t like it. Plus, we’re hearing complaints that the lift to wake or AOD feature is making the phone wakeup in pockets, which is draining the battery or butt dialing.

Here’s how to change, customize and tweak the always-on display. We’ll also show you how to turn off the lift to wake feature.

Go to Settings > Lock screen > and tap on Always-On Display. From here, you can customize anything and everything. Personally, we recommend using the always-on display to cut down on screen turn-ons, which will increase battery life.

Then, go back to the main Settings menu and go to Advanced Features > Motions and gestures > and uncheck the Lift to wake feature. While you’re here, kill the “double-tap to wake” if it keeps going off in your pocket.

How to Fix Galaxy Note 10 Battery Life Problems

With bigger battery packs and faster charging than any Galaxy device, these phones should last plenty long and recharge super fast. It’s pretty impressive. Still, you might face a battery problem or have random battery drain you’ll want to fix.

First, here’s our big guide to fixing bad Galaxy Note 10 battery life problems. Your next step to solving any battery situation is by heading to Settings > Device Maintenance > Battery > Battery Usage to see what’s going on. This gives you a detailed breakdown on what uses what, and what’s using the most.

If an app is malfunctioning or misbehaving it’ll use too much battery and appear at the top of this list. If you see anything other than Display, screen, Android System, or a recent app or game you’re using, then something isn’t right. Disable or reinstall any app or service that’s draining more battery than it should.

Then, we have one other tip that could potentially make a big difference. It’s a weird mobile data thing we’ll be turning off.

Basically, turn off any and all network or carrier enhancement or diagnostic tools. The June/July update for the AT&T Galaxy S10 and S10 Plus added something called “AT&T mobile network diagnostics” to the mobile networks settings menu, and is ON by default. It’s also on by default with the Galaxy Note 10, and takes a big chunk of your battery life.

Turn this off using our steps in the image above, and look for something similar from Verizon or T-Mobile.

How to Fix Galaxy Note 10 Camera Problems

So far we’re not seeing any big complaints about the Note 10 camera, but it is still fairly new. Some users are complaining about auto-focus in third party apps, but that’s about it so far, which is good news.

For now, the only real “problem” we’re seeing is that the buttons for the 3-4 rear cameras don’t always switch to that specific lens. I’m not seeing this issue, but if you are, try rebooting your phone. Then, users are reporting poor lighting and a super dark super slow-motion video experience. The 960 FPS slow-mo feature needs a lot of light for the best experience, so if you try it indoors, you won’t enjoy the results. That’s not a problem, it’s just how the new technology works so far.

If we see anything else about the camera or you’re having problems let us know in the comment section below. There is a new camera update that arrived in October. To update the Camera app, open the Galaxy Store app, log in and go to Profile > Update > Camera. Or, open the camera, tap settings and go to About Camera > and tap update.

Samsung fixed a slew of little camera glitches in the January and March 2020 updates for the Galaxy Note 10. Then, we’re expecting several exciting new camera features with the One UI 2.1 update in the near future.

How to Fix Galaxy Note 10 Wet Speaker Problems

The Galaxy Note 10 and Note 10+ are IP68 dust and water-resistant. Meaning you can take it in the shower, drop it in the pool, or use it at depths of around 5 ft without worry. The phone can technically handle around 5ft for 30 minutes and still work fine.

However, if either of the two speakers get wet your phone will sound funny and muffled for a minute. This isn’t a concern and there’s no damage either, you just need to let it dry.

Samsung uses a coating on the inside of the device to keep the components safe. Then, something they call “surface tension” to keep water out of both speakers. If water gets in there just tap it gently against your hand to push any water out of the speaker. Most likely there’s nothing wrong with your phone, just give it time to dry.

Bonus tip: Never charge your phone when it’s wet. Let the USB Type-C charging port completely dry before you plug in your phone to refill the battery.

How to Fix Galaxy Note 10 S-Pen Problems

Are you experiencing problems with the S-Pen on your Galaxy Note 10? This year Samsung added multiple noteworthy new features to its stylus. This little device now has more sensors, Bluetooth, a gyroscope and more. This way you can use the S-Pen as a remote control, a magic wand, pause/play movies or YouTube, and even as a shutter button for the camera.

However, that also means there’s a small built-in capacitor battery that can and will run out. And while all the usual S-Pen features work 24/7 some of the wireless options need battery life. Plus, we’re getting a lot of complaints that the pen doesn’t always work, or doesn’t work in random spots on the display.

If your Galaxy Note 10 S-Pen isn’t doing what you want, put it back inside the phone for about a minute. Yes, in under a minute it’ll recharge enough to last over 30 minutes. Again, that’s only for a few features, as everything else we’ve ever used the S-Pen for works even if the battery is dead. Samsung’s September and October updates both mentioned the S-Pen, so they’re still fine-tuning things.

Reboot Your Galaxy Note 10 to Fix Most Problems

Before we share our last tip, try rebooting your phone. Seriously, almost every problem we hear from friends, family, or see online can quickly be fixed by rebooting your Galaxy Note 10. Text messages not coming in, reboot your phone. Your sound isn’t working, reboot the phone. Camera acting funny, reboot your phone.

Press and hold the power button on the side of your Note 10, then tap restart. Within about 1 minute you’ll be up and running with almost every problem gone.

Also, go to Settings > Device Maintenance > and tap the 3-dots in the top corner and select Auto Restart. Now, choose the time and day of the week, like Monday at 3 AM. This way your phone will reboot once a week at night so performance stays at its best, and problems are a thing of the past. Additionally, make sure you’re on the latest software release.

How to Factory Reset the Galaxy Note 10

It’s likely that you won’t experience any major problems with the Galaxy Note 10 or 10+. If you tried everything we mentioned above and checked with your carrier for help, we do have one last step you can try before asking Samsung for a replacement. The last resort to fix big problems is doing a factory data reset. This will erase all user data, apps, messages, and content from the phone. Only do this if something is seriously wrong and a show-stopping problem.

Keep in mind that you will want to backup any data before you proceed. Go to Settings > General Management > and hit Reset to get started.

This process will only take a few minutes and will restore the original software that came with your phone. Then, just use Samsung SmartSwitch or Google restore to get all your apps back. Again, this is the last resort if you have major problems. If this doesn’t fix it, consider reaching out to Samsung or your carrier for a replacement phone.

Galaxy Note 10 Android 10 Problems

Then, the Android 10 (One UI 2.0) update is finally available in the United States and around the globe, full of bug fixes and new features. The beta program is over and Samsung’s readily sending this to models everywhere, including carrier models stateside.

So far, we’re only seeing a few of those typical small complaints about abnormal battery drain, update installation issues, and lag. Keep in mind that your phone will be warm and a little laggy after a massive update like the Android 10 release. So, let the update finish, let your phone sit for a minute or two, then reboot it for the best experience.

For those preparing for Android 10, this guide for the Galaxy S10 applies to the Note 10 as well. By now you should already be on the latest update, but that same guide applies for when the One UI 2.1 update comes out in April or May.

What Else & What’s Next?

If anything else emerges over the coming weeks and months as more people buy one, we’ll report back and look into anything we see. Basically, stay tuned for more information.

In closing, we want to mention what’s coming next. Now that the phone is running Android 10, it will be Samsung’s main focus for the foreseeable future. This means Samsung and carriers will fine-tune the experience and fix any problems from Android 10 and the One UI 2.0 software experience. Even though they had an extensive beta program with several versions of Android 10, bugs, issues, or problems will fall through the cracks.

Keep in mind that Samsung’s One UI 2.0 running on Android 10 is really new, just started hitting devices in mid-December 2019, and finished in January. And while the One UI 2.0 update is great it did add a few issues that will be fixed in March, April, or later this year with the One UI 2.1 update. Currently, the only phones with One UI 2.1 are the Galaxy S20 family.

Basically, Samsung finished the Android 10 rollout, then will rapidly release an update within the next 30-45 days to fix any issues from this major upgrade. As millions get Google’s new software they’ll have more information to work with to gather and deploy fixes for it. What’s actually next though, aside from some quick bug-fixing updates for One UI 2.0, is the actual update to Android 11 sometime in 2020. Yes, Google released the first Android 11 beta in February, the second beta in March, and will test it for several months before a global launch in July or August. We doubt Samsung’s Note 10 will be part of the beta, so you have a long time to wait.

Basically, just know that a few more updates are coming soon, building on and improving the experience that is Android 10. They’ll spend the next several months improving the new One UI 2.0 software everyone just got. For now, drop us a comment below if you’re experiencing any other major issues and we’ll do our best to help, or research a fix for you. Otherwise, enjoy everything your phone has to offer.



  1. Golf

    08/21/2019 at 12:07 am

    There are really simple way to get golf clash cheats and hacks without spending a single penny.

  2. Bryan

    08/22/2019 at 8:37 pm

    Hi, Another for the list Sound equalizer does not work in any way.

    • Cory Gunther

      08/27/2019 at 2:30 pm

      If I understand right, the equalizer only works when you’re wearing headphones. Have you tried that?

  3. Ryan R Mallory

    08/24/2019 at 3:05 pm

    We have 3 of the 10+ in my family and found no solution to one other problem. If you turn on motions rather than soft buttons for back, home, show open apps… the pen will not work for that use. You have to use your finger. That’s awkward when the pen is in your hand.

    • Cory Gunther

      08/27/2019 at 2:33 pm

      Oh that’s dumb. The S-Pen can’t get the gestures to work. Have you tried swiping up from the bottom of the screen with the S-Pen to get the motions to appear?

  4. Maryna

    08/24/2019 at 7:36 pm

    There is only sumsung keyboard for 5 languages. What’s about other languages like Russian,Vietnamies,Sanish? It disappeared in note 10 + thus s-pen doesn’t work for these languages either. You cannot write.

  5. Anil Kumar Mohapatra

    08/26/2019 at 10:23 pm

    D pen ଏୟାର actions doesn’t work. As soon as I take the pen out the battery dies and the spen disconnects and asks to put it back in to connect. When connected after inserting it shows 100% battery but when I remove it it again gets disconnected and the process repeats. Can’t get it to work. Have tried resetting the s pen. Reset is the last thing I haven’t tried yet.

    • Cory Gunther

      08/27/2019 at 2:28 pm

      If your S-Pen battery is completely dead no matter what, on the Galaxy Note 10, get a replacement phone. Something is wrong with yours. The S-Pen can completely recharge extremely fast, and should not be dead, almost ever. Unless you leave it out of the phone for a month.

  6. Jordan

    08/29/2019 at 11:18 am

    My spens button and motion controls stoped working. Tips?

  7. Michelle Schefe

    08/29/2019 at 9:16 pm

    S-pen also stopped working. Just got the phone 2 days ago. When I try to reset it, it says it cant be found. What the heck???

  8. Marcus Ransom

    08/29/2019 at 11:58 pm

    OK here’s a new bug.
    I open my camera,
    go to landscape on auto
    rear camera.
    Open options,
    it opens diagonally then closes.
    I put the phone in portrait mode, open options,
    options open for a split second and then closes every time.
    Option Won’t stay open
    I restarted the phone, and no luck

  9. Dariush Rezaei

    08/30/2019 at 4:25 am

    I got the note 10 plus a week ago. Another camera button appeared down right of the screen where the Switch to front camera is, covered nearly all of the button make it hard to switch to take selfie. I’m returning it back now.

    • Cory Gunther

      09/19/2019 at 10:30 am

      You can add a floating camera shutter button to the screen in camera settings. That’s what you’re seeing. Just turn it off.

  10. Pekkle

    08/30/2019 at 3:42 pm

    From time to time, the camera app shows black screen. I had to reboot to fix the issue.

  11. Alex

    08/30/2019 at 9:33 pm

    There is a problem with camera pro mode zoom…. some if the zoom when u take photo it will become grey…. its an intermitter issue. Please check it and send to service ASAP… its a defect that they dont even know… was informed a few step to rectify it unable… and they dont even know what is the problem

  12. Aakash

    08/31/2019 at 1:00 pm

    I have purchased note 10 plus very excited but it restarts randomly 7-8 times automatically also checked auto restart setting it is off very very disappointed dont know whatto do plus help

  13. M Alvie

    08/31/2019 at 2:24 pm

    Has anyone noticed Samsung’s Live Messages are blurry when sending to another contact? I use Live Messages often and I never had an issue with my Note 9 or Note 8…the Live Messages would always come out clear/HD. Ever since getting my Note 10 Plus, Live Messages looks High Def when I’m creating it but when I send it, it’s very blurry. I’ve tried clearing cache in both Messages and Live Message, reset app preferences/settings and nothing…anyone else experiencing this?

    • DP817

      09/05/2019 at 4:58 am

      I have the same issue. I used it quite often and now cant even share anything. No help from samsung at all.

  14. A H

    08/31/2019 at 5:26 pm

    I have a samsung note 10+ and I am having problems sending the ar emoji through the stick messaging app that came with the phone. It sates failed unable to send file not supported and when I look at the details to see details its sending as a file and not a mms. I went to my carrier and samsung and did several tech steps and nothing works. And looking its worthless to do a factory reset because it dose not remove nor reboot the software. Samsung stated go to some ufixit place to have the software reset. It seems that will cause more issues than helping.

  15. A H

    08/31/2019 at 5:33 pm

    I am having a problem sending the ar emoji I created on the messages stock app that came with the phone. I am getting a error message failed unable to send file not recognized and when I look at the details its sending as a file and not a mms. I contacted samsung and my carrier and talked to tech and did all kinds of troubleshooting steps and nothing work. Samsung said take it to a ufix it place to have the software reinstalled on the phone. Because doing a factory reset dose not remove the updated software.

  16. Krisma

    09/03/2019 at 2:54 pm

    Have problem with s pen writing
    Won’t let me write on the whole screen..only some part of screen can be written and some cant write on it

  17. Travis

    09/04/2019 at 8:00 pm

    Also having an issue with a dead spot on the screen. I had this issue so I went back to the store and traded out my phone for a new one. The new one has the same issue. There is a spot in the middle right of the screen that just does not recognize the spen.

  18. Simone Byrd

    09/08/2019 at 12:55 pm

    I’ve had issues with the front camera focus. All the selfie pics are blurry and I’m not showing how to correct the issue.

    • Jameson Clark

      09/18/2019 at 10:47 am

      I’m having same and similar issue with my Note 10+. Also when I take photos with the rear camera on pro mode or regular mode all my photos blur especially if their is movement in the photo. I’ve tried focusing on an object by pressing the auto focus on the screen and still blurry. Even what looks like a clear still photo, will become blurry/hazy when you zoom in the image.

  19. Julia

    09/08/2019 at 4:03 pm

    Is anyone having low volume issues on phone call speakerphone? The speakers work perfect with everything else, super low speakerphone volume during calls.

  20. Phillip

    09/12/2019 at 12:41 pm

    My husband and I just bought the galaxy s10 note plus and we love our phones. However, we cant see when our messages are delivered nor read. Even though the option is “on” when we go to message settings. We’ve tried turning that off and then back on. Nothing, even tried restarting our phones and still nothing. Please help? anyone else have this problem?

    • Brittani Roundtree

      09/17/2019 at 8:18 pm

      Same exact problem with my husband and I its so annoying were using WhatsApp

  21. Dwight

    09/14/2019 at 6:18 am

    I have the Note 10+. It is bluetooth connected to my Mazda entertainment system. While connected, I can’t get Google maps navigation commands to come from the phone speakers. The only time it comes from the in car speakers is if I connect the car system to the Pandora app on my phone. The only way I can get the commands to come through the phone speakers is to disconnect the bluetooth from the car. My goal is to have the commands come through the phone speakers without connecting the car system to Pandora or disconnecting the phone’s bluetooth connection to the car system.

  22. KP

    09/15/2019 at 1:18 am

    Could not my Themes update, got error S2 . Any idea? Thanks

  23. Jay

    09/15/2019 at 8:59 pm

    I am having issues with callers calling in and saying that I sound muffled. This is when I use the Smart LED View Cover from Samsung. If I open it no problems. But then whats the point in having a smart cover and having to open it to answer?

  24. Eliana

    09/18/2019 at 9:18 am

    I am having issues with the pen. I love that feature and i cna’t seem to get it working. I added the apps. I let the pen charge but yet simple commands such cut and paste won’t do. or even selecting designated apps. I have turned off the phone, let the battery charge and other than scroll nothing else works. any advise?

  25. Jameson Clark

    09/18/2019 at 10:50 am

    Another issue I’m having is connecting to android auto in my car with my note 10 +. At first it worked but I had to select the drop down alert for usb connection and change from charge phone to midi. Everytime I connected to the USB in my car it would make me do this. I tried deleting and unpairing and repairing the bluetooth from the car and phone and it still made me change the usb charge phone option to midi. Then last week it quit working completely.

  26. mapquest driving directions

    09/19/2019 at 8:53 pm

    Thank you for providing information on the issues with the Galaxy Note 10 phones

  27. Sunil

    09/20/2019 at 1:28 pm

    Something not mentioned in the article that I’ve noticed with my Note 10+ and s pen. If you use a magnetic case or magnetic card, for some in car charges, the magnets will interfere with the s pen’s ability to write or select on the screen where those magnets are. This may be the cause of some of the “random” spots not working with the s pen.

    • John Blair

      09/21/2019 at 12:11 pm

      Sort of a nitpick, but when the article suggests we try this TRICK to increase screen sensitivity? It’s not really a “trick” it’s just a menu setting. When you get ANY NEW Samsung Device, youvshould work your way through the ENTIRE settings menu and test, explore and open every sub-menu or “advanced” sub-menu.

      More disturbing: I saw a complaint about accidental touch protection not working with the September Security update, and my testing confirm it does not work at all anymore. Completely broken, and all tweaks have had zero effect. Good one, Sammy.

  28. James

    09/23/2019 at 6:41 am

    Samsung Note 10+ 5G Freezing Problem – Open Google App > Click on Updates > Phone freezes, needs restart

    • Ray

      09/23/2019 at 7:49 am

      Can confirm,Samsung Note 10+ open google assistant app, phone locks up, cannot close app,needs restart. deleting app and reinstalling does not fix.

  29. Chris Richardson

    09/24/2019 at 11:47 am

    I’m having mobile hotspot issues. My carrier is Verizon. I’m not sure if it’s a phone or carrier issue. First it wouldn’t recognize the mobile hotspot at all, they fixed that. Now no devices, mine or anyone’s can connect to the mobile hotspot. Getting frustrated!!!!

  30. Prem

    09/24/2019 at 10:02 pm

    Note 10. Although I have disabled voice assistant, every time I lift the phone or walk with it a voice message keeps on repeating ” work has resumef” and ” work has stopped”
    How do I disable this annoying message

  31. Jen

    09/26/2019 at 6:26 am

    2 main issues with my note 10 plus! My service and network is always have issues working or bad connection. Really slow! Biggest thing I hate about this phone is the selfie camera! WAY TO CLOSE!

    • Brian

      09/29/2019 at 12:02 pm

      I’m right there with you Jen just got my note 10 yesterday and been having nothing but service and connection issues it keeps telling me I’m off line when it’s not,won’t load pages etc. So far much worse than the motor I just got rid of not sure if it’s Verizon or phone yet

  32. J

    09/27/2019 at 8:18 am

    Anyone experiencing problem with the camera zoom? Around x2 my pictures will turn black and white with green hues

  33. Rebecca Castro

    09/29/2019 at 8:47 pm

    I took the pen out gift the first time to try some of the features. I only had it out for about 5min and when I plugged the pen back in the phone doesn’t recognize that the s pen has been replaced. I left it in over an hour and I still have the little circle with the pen on it on my screen and the status of disconnected on my notification bar.

  34. Len

    09/30/2019 at 7:58 am

    Everytime I open my camera it says “camera failed” I did all the troubleshooting I saw on YouTube videos. It worked, but it gets back from time to time. My note 10 plus has been with me exactly 1 month today. Been an apple user since forever, just switch to android and this happens. hope someone can tell me why is this happening. Should I get a replacement from Samsung??? Thanks!

  35. Dave

    10/01/2019 at 6:21 am

    Bluetooth is having issues. Just got a Galaxy Note10 a couple of days ago and it won’t stayed paired with my car’s bluetooth. I can get it to pair initially (by forcing the car to forget the pairing), then it’s good until the car shuts off. Next time it will not pair. Took my phone back to the dealer, they couldn’t fix it either. Swapped phones, problem persisted. Was never a problem with my iPhone 6.

    Seriously thinking of turning it in for an Apple X or 11. Those work at least.

  36. Adriane

    10/01/2019 at 2:00 pm

    Having an issue with Amazon app crashing. Tried uninstalling, rebooting, clearing cache and date. What am I missing?

  37. Lori

    10/03/2019 at 7:30 am

    Have a problem with the s pen
    I bought the note 10 plus just 2 weeks ago and it does not vonnect to the s pen
    It shows the status disconnected all the time and I tried re-inserting it after 1 minute and it does the same , tried restarting the phone and the same happens
    Why is it not recognising the s pen?

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