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15 Common Galaxy Note 9 Problems & How to Fix Them

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These are the most common Galaxy Note 9 problems we’ve found so far, and how to fix them. This is one of Samsung’s best phones yet, but it’s not perfect. Users love everything it can do, but they’re also dealing with frustrating problems like the camera freezing. Here’s what you need to know, including the latest fixes with the One UI Android Pie update.

You don’t need to call Samsung support, browse forums, or go to a nearby carrier store to fix things. Instead, we’ll help you fix most Note 9 issues right at home. Then, we’ll continuously update this post with helpful information and fixes moving forward.

Update: The latest July Android 9 Pie update for the Galaxy Note 9 is rolling out as we speak for several models in the United States, including on Verizon Wireless. This update fixes multiple problems, adds Night mode to the camera, and refines the One UI software experience. And yes, we know it’s August, but Samsung is slow with updates.

How to Fix Galaxy Note 9 Android Pie Problems

The Samsung Galaxy Note 9 Android Pie update is finally available around the globe, and in March most US carriers delivered the update too. It delivers better performance, battery life and lots of exciting changes. However, now a few users are facing new problems.

If you’re running into Galaxy Note 9 Android Pie One UI problems or battery life issues follow this guide. We go over some common issues with Samsung’s new software, including how to downgrade back to Oreo. Plus, a new April update just arrived with bug fixes, camera enhancements and improved security. For any other problems, keep reading.

How to Fix Galaxy Note 9 Apps That Aren’t Full Screen

Your Note 9 has a big 6.4-inch screen that’s longer and skinnier than most devices. Samsung is using a new 2:1 aspect ratio to ensure a screen this size is still easy to hold and use. This is also why some apps have black bars at the top and bottom, similar to the black bars on a widescreen TV. It

Most apps and games scale up to fit the entire screen, and if not here’s a quick and easy fix.

  • Pull down the notification bar and head to Settings (gear-shaped icon near the top right)
  • Tap on Display
  • Select the option labeled Full Screen Apps
  • Find any app that isn’t highlighted and switch full screen mode to on

Now it will automatically scale apps to the correct aspect ratio and fill your entire display with content. Additionally, there’s a little “expand” button on each app when you’re in the recent apps switcher that does the same thing without going to the settings menu. It’s a shortcut to do this on the fly.

Read: Galaxy Note 9 User Guide: 40 Tips & Tricks

You may run into issues where some apps look funny in full-screen mode. If so, go back in and turn it off.

How to Fix a Frozen Galaxy Note 9 (and other unresponsiveness problems)

Are you having problems where the Galaxy Note 9 keeps freezing or is completely unresponsive? We saw similar complaints with the Galaxy Note 8 and hoped Samsung fixed them this year.

We’re hearing some Note 9 phones freeze or crash in the contacts app, dialer, or while trying to make a phone call. Not to mention occasionally you’ll have random responsiveness issues, or the phone will completely freeze. This doesn’t happen often, but if so, here’s how to fix a frozen Galaxy Note 9.

Read: 19 Best Galaxy Note 9 Cases

If your Note 9 is frozen or unresponsive press and hold down both the power and volume down buttons at the same time, and hold them down for 7-8 seconds. The phone will turn off, reboot, and start fresh. Here are step-by-step instructions if you need more help.

How to Fix Galaxy Note 9 WiFi & GPS Problems

Nothing is perfect, we get it. With every phone release WiFi or Bluetooth complaints surface. So far, early Galaxy Note 9 owners have mentioned poor performance, WiFi connectivity issues, drops, and other random issues relating to internet speeds. We have a quick and simple solution for you.

Read: 175 Helpful Samsung Bixby Voice Commands

If you used Samsung SmartSwitch to transfer your old phone to the Note 9, the WiFi password likely transferred and connected automatically. That’s nice, but sometimes it causes your problems.

You have a few options if your Note 9 is having WiFi problems. First, we recommend forgetting your WiFi network and re-enter the password on the Note 9. Start by going to Settings > Connections > WiFi. Push and hold your home internet connection and tap forget network on the popup. Then search for a WiFi connection, find yours, put in the password and it should work. Better yet, reset your network to default settings. It’s also a good idea to unplug power to your WiFi router for around 10-15 seconds.

Are you dealing with GPS problems too? While future updates will improve GPS accuracy and speeds, especially while using Google Maps, we have nothing to report so far. Open Google Maps and tap the bullseye icon to get a GPS lock, which helps more often than not. Also, in Maps tap the three lines at the top and go to Settings > Location Accuracy Tips > and follow the steps for the best GPS.

How to Fix Galaxy Note 9 Bluetooth Problems

We saw Bluetooth complaints on the Galaxy Note 8 and even the S9. This is actually a bigger issue with Android overall, and Google reportedly fixed everything in Android 8.1 Oreo. Note 9 is on Android 8.1 Oreo, so users shouldn’t experience any major Bluetooth problems. Meaning your issue is likely the accessory, like your car stereo.

A few early reports claim the Galaxy Note 9 doesn’t see certain devices, or if it does, it won’t connect. My Bluetooth keeps cutting out during music playback, too. Similar problems surfaced for the Galaxy Note 8 but Samsung fixed them with software updates. If you’re experiencing problems try reconnecting to your Bluetooth devices or drop a comment at the official Samsung product support page.

Users can also head to Settings > Apps > and find “Bluetooth” and clear the cache. This will erase all pairings, which fixed my problems. Again, SmartSwitch transferred all my BT devices, so I deleted them all and started over. It’s worth mentioning that the Note 9 has Bluetooth 5.0 so it works over 120ft away, instead of 20-30 ft like older phones. Samsung improved BT stability with the September security patch update, and again in February and June 2019.

How to Fix Galaxy Note 9 App Drawer Button Missing

It’s silly we have to mention this, but if you can’t find your apps because the Galaxy Note 9 app drawer button is missing, we’ll help you get it back.

This isn’t a problem, Samsung simply changed the software on the Galaxy Note 9. Swipe up anywhere on the bottom of your phone to access your apps.

Thankfully, you can revert back to having a button instead. Press and hold down on any blank space on your screen. It will zoom out to an edit and layout page, as well as show widget and background image options. Tap the gear-shaped settings button and tap the “Apps Button”. Now, select the “show apps button”. You’ll now have the familiar button at the bottom of the screen to open your app tray.

Read: How to Get Rid of Bixby on the Galaxy Note 9

Also, Samsung added a “Home screen only” option if you want all the apps on your home screen if you switched from the iPhone and want that style.

How to Fix Slow Charging or Wireless Charging on Galaxy Note 9

Samsung’s Galaxy Note 9 has a massive 4,000 mAh battery that lasts longer than any other phone they’re released. It’s quite impressive, really. However, we’ve seen a few complaints about slow charging and random wireless charging issues. And if it’s getting hot while charging, use a case.

Make sure you use the wall plug and cable provided in the box, as it supports the “Samsung Adaptive Fast Charging” standard that allows the phone to recharge so fast. Don’t use an old charger you have lying around the house or office. Additionally, you must use that same “Adaptive Fast Charge” wall plug with your wireless charger, otherwise, it’ll only get 5w of power and charge slow. This wall plug delivers more juice that allows wired and wireless to charge faster than usual.

If you need extra fast chargers, we recommend buying one of these so you have more than one.

How to Fix Galaxy Note 9 Camera Problems (Camera freezing)

Is your Galaxy Note 9 camera freezing? Unfortunately, it looks like the Galaxy Note 9 camera has more than a few little problems. Whether that’s the camera freezing, weird noises or sounds while zooming in/out, or overall lag when recording videos. This is an ongoing problem.

In fact, there’s a massive 90-page thread with hundreds of comments and thousands of views about the Note 9 camera freezing issue. Similar reports are all over the web. The Note 9 camera keeps freezing, sometimes for over 5-8 seconds at a time. It got so bad that Samsung apparently deleted that entire thread. We’re hearing the July 2019 update (arriving in August) fixes the camera issues, finally.

If the camera on your Galaxy Note 9 keeps freezing, lagging, or acting funny, we have a few potential solutions.

The phone uses sensors on the front to keep the screen on while you’re looking at it. Sadly this seems to interfere with the camera. Head to Settings > Advanced Features and turn off Smart Stay. We’re also hearing you can disable or turn off Bixby Vision inside the camera, which may improve performance, prevent lag, and stop some of the freezing issues. Samsung finally fixed this huge problem with the One UI update. Plus, the April, May, and July patches added a few more tweaks to improve the camera situation for owners.

How to Fix Galaxy Note 9 Screen Resolution

This isn’t a “problem” but more of a personal preference. The Galaxy Note 9 has a big and beautiful 6.4-inch display with a 2960 x 1440 Quad HD resolution. That’s approaching 4K TV levels. However, Samsung lowers this to 1080p to improve performance and battery life.

Personally, I can’t tell the difference between 1080p and Quad HD, so I keep it on 1080 to get better battery life. If you want the Quad-HD though, here’s how to change it. Navigate to Settings > Display > Screen resolution and slide it to the far right for the full WQHD+ and hit apply.

How to Fix Galaxy Note 9 Touchscreen Sensitivity Problems

Another frustrating problem you may experience is regarding the touchscreen. Some users are reporting the Galaxy Note 9 screen doesn’t register taps or touches in certain areas, or they’re having sensitivity problems. We saw similar reports on Reddit with the Galaxy S9, and now the Note 9 at Samsung’s official forum.

First, go to Settings > Advanced Features > and scroll down to and select Touch sensitivity. This will increase the sensitivity of the screen and fix your problem. This is especially true if you’re using a screen protector.

If you’re having other touchscreen issues or the display is faulty, reach out for Samsung for a warranty replacement.

How to Fix Galaxy Note 9 Performance Problems

The Galaxy Note 9 has a powerful 8-core processor 6GB of RAM, and some models come equipped with 8GB of RAM. Anything you do on this phone should be fast and have great performance. However, when its brand new there is a lot going on under the hood. The phone is settling in, apps are syncing data with the cloud, and it might feel sluggish. Just wait it out.

After you’ve had the phone for a few months you might notice a slight dip in performance. If so, we have a few tips. First off, try our sneaky tip in the link below.

Read: How to Speed Up the Galaxy Note 9 in 3 Easy Steps

This trick works with any Android device to improve performance, speed, and overall responsiveness. Another way to improve performance is slim down the apps that drain resources and power. Disable the Briefing news app, disable Bixby, and turn off all the “advanced” features you never use.

For any and all small little random problems, app crashes, or other issues try rebooting your phone before anything else. It’s amazing how often a reboot fixes problems.

How to Fix Galaxy Note 9 Speaker & Sound Problems (Wet Speaker)

Like its predecessors, the Galaxy Note 9 is IP68 dust and water-resistant. Meaning it can get more than a little wet without any problems. In fact, it can handle depths of around 5ft for over 30 minutes and be ok after. That said, the speaker still gets wet and might sound funny for a few minutes until it dries out. This shouldn’t cause any permanent damage, so don’t worry.

The phone uses multiple things to keep water out, without covering the ports and speaker with flaps or seals. Samsung actually added a coating on the inside of the device and then “surface tension” to keep water out of the speaker. There’s a small speaker grill behind the metal frame of your phone, and sometimes it gets covered by water. Just let it dry out or tap the phone against your palm to push any water out. This will fix itself and is nothing to worry about.

Oh, and don’t charge your phone for at least an hour after it gets wet.

How to Fix Galaxy Note 9 S-Pen Problems

Are you experiencing problems with the S-Pen on your Galaxy Note 9? This year Samsung added multiple noteworthy new features to its stylus. For the first time ever, it now has Bluetooth built-in. This way you can use the S-Pen as a remote control, pause/play movies or YouTube, and even as a shutter button for the camera.

However, that also means there’s a small built-in capacitor battery that can and will run out. And while all the usual S-Pen features work 24/7 some of the wireless options need battery life.

If your Galaxy Note 9 S-Pen isn’t doing what you want, put it back inside the phone for about a minute. Yes, in under a minute it’ll recharge enough to last over 30 minutes. Again, that’s only for a few features, as everything else we’ve ever used the S-Pen for works even if the battery is dead. If you’re having other problems let us know in the comment section below. Try leaving it in over-night if you lost it for a few days.

How to Factory Reset the Galaxy Note 9

Most likely you’ll never experience any of the major problems we’ve detailed here today. The most common problem is just random apps crashing or WiFi issues. For those, simply reboot the phone. If you’re dealing with something more serious, a factory data reset is one of your best options. The only problem is it’ll delete everything on your phone. It erases all your apps, messages, and content. This is a last resort.

You should probably backup any data before you do this. Once you’re ready, go to Settings > General Management > and hit Reset to get started.

A factory data reset will wipe out everything and give your phone a fresh start. Then, use Samsung Cloud Backup or Samsung SmartSwitch to restore everything back to your device. Google’s restore method during the initial setup can restore some of your apps and settings too.

Other Details & What’s Next

While the Galaxy Note 9 isn’t “new” anymore, it’s running the brand new One UI (Android 9 Pie) update, which is still being improved by Samsung. Most of these bugs are gone now that you’re running the latest software. That said, the One UI Pie update added a few bugs of its own. Basically, things are still set to improve later this year.

Basically, now that Android Q is almost here expect one or two more big updates before Samsung starts working on Android 10. Those should address any new bugs or lingering issues. We received a small one in April, but that’s more of a monthly security update than a maintenance release.

What’s next though? That will be Android Q which Google started testing in March, and will officially release in late August 2019. However, Samsung likely won’t get around to Android Q (or Android 1o) until early 2020.

For now, enjoy everything that is the Galaxy Note 9 and this latest software update. Then, look out for a few changes or improvements in the second half of the year as we look ahead to what’s coming next. In closing, we recommend getting a Note 9 case, keeping the display safe with a screen protector, and maybe buy some official Samsung accessories too.

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40 Comments

40 Comments

  1. Elaine LaBele

    08/28/2018 at 7:13 pm

    I I just received the galaxy note 9 with us cellular I have been experiencing problem with the multi media messages unable to download.. have not been able to receive them.. also says network error..

  2. David Jai

    09/20/2018 at 7:37 am

    Hi Elaine LaBele,

    I had the same issue while it switched to this smartphone. You need to reset the network settings on your phone, I tried this guide: https://techshali.com/reset-network-settings-galaxy-note-9/

    It worked for me.

  3. Trinh

    10/25/2018 at 4:50 pm

    Anyone have issues with it mid phone calls where it does a weird static robotic noise and turns offby itself? Then when you turn it back on,you cant make calls for about 30mins? Just got it lastnight…

  4. J

    12/18/2018 at 8:17 pm

    I STILL have absolutely NO IDEA how to stop settings>Apps from crashing on the regular .

  5. sana azhar

    12/19/2018 at 1:11 am

    i dont have call forward option under phone settings.

  6. Mohammed Shelaby

    01/02/2019 at 12:51 am

    my Samsung note 9 connect the s-pen only for a few seconds then disconnect even if I have not use it all the night and the battery is full.

  7. Aaron Coleman

    01/04/2019 at 4:15 pm

    Downloaded videos (Vudu, Google Play Movies, Amazon Prime Video) won’t play on my Note 9 after a day or two. Other movies will stream (for now).

  8. JakeLiv

    01/08/2019 at 12:14 am

    Received my Note9 a month ago or earlier, starting today it started turning off after a few seconds of being on, sometimes would restart but eventually would turn off, I reset my settings and still shuts off on random, doesn’t while on the charger, but can’t have it on the charger 24/7, anything will help!! Would rather not spend money today!!

  9. Raymond Lugo

    01/16/2019 at 10:28 pm

    Hello does anybody else have this problem were your watch Netflix or YouTube and the screen goes small or when your sending a message on IG and your keyboard disappears?

  10. John Sheppard

    02/07/2019 at 9:48 am

    Trying to play music in my car from Bluetooth on my phone and from Connections/Bluetooth/My-Car there are three selections: Call audio which works fine, Media Audio which will not stay on and Contact access which works fine. What is the fix for the Media Audio? The slide bar keeps turning off and is shaded out. There are 16 pages on the Samsung Support site for this issue and nothing seems to be done yet. Its not my car that is the issue, it won’t work on ANY car. I have tried it on six different cars, make, models and stereo types. It worked when I first got the phone and no settings have been changed by me unless an update screwed it up? Again, clearing the cache, selecting Dual Audio in advanced settings, unpairing and pairing it back, clearing all devices and pairing it again and its not SmartSwitch either. I like the phone otherwise but playing music in my car is a perk of buying this device and its simply not working.

  11. Ruchika

    02/10/2019 at 4:44 am

    hi, my note 9 stylus has stopped writing post the pie & Samsung one ui update. The keyboard keeps crashing if I try to use the stylus.

  12. Harvey

    02/14/2019 at 2:22 pm

    My app that allowed me to use VOLTE stopped. I no longer can be on a phone call and use data. I need wifi to do that.
    My kiddos have the S9 and they have a button for VOLTE note 9 doesn’t
    This and alot of my apps crash even after several reboots.
    This sucks need my iPhone back.

  13. Musclemaxmike

    02/16/2019 at 6:37 am

    By any chance is anyone experiencing I have my note 9 with sprint and after the One UI update I got UHD on both video and camera but my wife and son phone which are the same and same provider as well all update and we try a factory reset but they only have FHD only???
    Anyone has this happen to them or know how to fix it?

    • Leonard

      02/23/2019 at 4:03 pm

      Hi I have the same problem. I have a Note 9 with One UI and rear video resolution is only upto FHD. No UHD. I am still searching for a solution. Good luck.

      • Prakash

        03/05/2019 at 6:54 am

        press on HD resolution for while u will get option to chose the resolution.

    • prakash

      03/05/2019 at 6:57 am

      just press on that resolution for while u will get option for UHD.

  14. Heather

    02/18/2019 at 6:00 am

    Hi. Love my new so note. Working great until today. I was out getting a bite when something popped up on the screen and asked me to stop certain apps running in the background. Like a moron I said yes. Not sure of all 4 apps but 1 was my digi clock widget. The time on the top changes on the phone but my digi clock doesn’t update till I touch it. Extremely annoying. It’s not the widget. It’s the phone asking me to limit this and 3 other apps. I went into the phone settings and turned off limiting background apps but the widget is still laghing, freezing. Erased it from the screen several times but same problem
    Do I have to delete the widget and reinstall it to get it to work properly? I even turned off the phone then turned it on again. No help. What did I do and how do I fix it?? Thanks

  15. Andy N.

    03/09/2019 at 7:10 am

    Hi I have had a Note 9 for a few weeks now, and my main bug-bear is that when I’m listening to internet radio, and the screen shuts down after a few moments (power save mode); the radio stops playing. It’s as if I have stopped listening and have closed down the web browser. How do I fix this issue, because with my S8+ it was never an issue; I could listen all night without having to touch the screen to keep it “alive”?

    • Corboulee

      03/14/2019 at 1:29 pm

      Andy,
      I have this problem as well. If it was the only problem it would be one thing, but the keyboard throws symbols in while I’m in alpha mode (explain that), and I can’t pick up phone calls, and some apps have been throttled (not by Pie but by Google officials). I miss my rock solid BlackBerry!!!! Google should be split up so they need business. They shouldn’t be so big that they can turn away and crush their own developers.

      • Corboulee

        03/14/2019 at 1:41 pm

        I shouldn’t have added that my Note 9 worked flawlessly with installed Oreo

        • Corboulee

          03/14/2019 at 1:43 pm

          Auto correct mishap ” I should have added…”

    • canz

      03/20/2019 at 6:25 pm

      Same problem as yours when i am playing streaming song on my karaoke apps it automatically stops after my phone screen shuts down a few seconds. Also the camera settings problem, it keeps automatically disappearing after a seconds when i tap the settings on the upper left side of my N9 to adjust my preferred settings of the photos to be taken i am going to snap. This was happened after i upted the OS to 9 Pie:-(

  16. Jigar ukani

    03/10/2019 at 9:50 am

    After update the pie version on note 9 my auto call record option not working is there any one have the way to solve this problem.

  17. nbcub

    03/15/2019 at 10:48 am

    after the update to PIE today, the imagery on several of the buttons changed (clock, internet, calendar, call, contacts, messaging, email, camera, gallery, etc). do we have to keep those button icon images or can we revert back to the old ones?

  18. Victor Pena

    03/22/2019 at 5:50 am

    My Samsung Galaxy Note 9 suddenly looses the carrier’s signal and I don’t realize about it until I want to make a phone call or try to navigate in the web or use Facebook without wi-fi. I don’t like this because if someone tries to call me I’m not available. This is easily solved re-starting the phone, but still I dont’ like it. This is a very expensive phone with such a big issue!!!

    • Jleew0115

      04/19/2019 at 3:34 pm

      Ssssaaammmmeee! Sorry! Just looking all over for someone with this same issue. I have contacted the carriers customer support so much and it’s been pointless. They can’t figure it out and tell me to troubleshoot but when I restart when they ask it takes me 30 minutes to get connected to the network and you never know when it’s going out again. Way to pricey to have this type of issue go on, I use sprint in case it is the provider and not the note 9.

  19. Steve Beilowitz

    03/23/2019 at 9:06 am

    When I txt someone, and go out of that file, the phone calls the person I texted

  20. Sharjeel Ahmed

    03/26/2019 at 7:52 am

    Hi I like not 9 but I’m facing problem when I swap notifications from the screen after that not showing on apps please help me it’s very important for me

  21. Pascal van den Noort

    03/26/2019 at 8:52 am

    My Note 9 jumps back to the start screen and does not stop doing that, with whatever app I click.
    How can I stop this?

  22. glenn damian

    03/29/2019 at 2:34 pm

    i’m currently having issues where my Smart Select option when i’m taking a screen shot and selecting part of the screen and its not copying the right picture. However its seems to be copying part of the screen that’s a little over up and left over. Hope that makes sense. already reset the s-pen

  23. Robin M Powell

    04/01/2019 at 9:19 pm

    After recent update, I cannot exit out of Samsung music by hitting an X. Now I actually have to restart the phone or on some occassions I can close all open apps but that rarely works. Any solutions to this problem. I use the Samsung music a lot and this is a pain.

  24. Karen Bryant

    04/04/2019 at 6:32 am

    I was having problems with Android Auto not working in my car after experiencing no problems. I got that to work finally after trying just about everything. Now my problem is that all my calls when hooked up to Android Auto none of my calls go through. I assume that when they call in while I am driving they get the Do Not Disturb message and when I try to do “Hey Google” and try to call someone, it indicates that I am in some sort of do not disturb mode. I have no idea how to turn that off. When I find instructions to turn it off, the instructions do not match the features on the Note9. Please let me know how to fix this. It is very irritating.

  25. Heather

    04/07/2019 at 6:59 pm

    Anyone having issues with apps not working on note 9? I used to have a galaxy S7 and apps that used to work on S7, now dont work on Note 9 and certain websites wont open. Anyone have any advice on issues?

  26. mike

    04/24/2019 at 8:54 am

    HI I HAVE NOTE 9 BUT AFTER 2 monthes it stoped which means stack on the samsung logo . and i want the solution

  27. phillip pullion

    05/06/2019 at 10:29 pm

    I have a unlocked samsung note 9 from Walmart. I want to know if there is any way to “lock” the apps to the desktop so they don’t move around? I advertently do it quite often and look for where it got moved to. I hate that they can be moved so easily and I don’t want them to move.

  28. Denice

    05/13/2019 at 8:15 pm

    Just started having this issue: getting notifications of “battery power low” & “listening at high volume can be dangerous” – battery power is currently at 60%, and I don’t even have the volume turned on. Frustrated.

  29. Lawrence Sikora

    05/21/2019 at 4:24 am

    My Note 9 continues to lose all paired Bluetooth devices randomly after restarts. The Pie update has been out a while now, so I am surprised I don’t see this issue here, as many Google searches note it. I’ve had a Samsung authorized repair center (UbreakIfix) re-flash the update, and the phone repaired by Samsung, this changed nothing. I spoke to Samsung tech support several times, they do not admit the problem exists. I got my carrier (Xfinity) to replace my phone. I am not updating from OREO until this gets solved.

  30. Lones Guillot

    06/01/2019 at 6:58 am

    Note 9. I’m having problems with video playback. It stops randomly during play or I cant watch something at all. Is there a solution for this? Thanks

  31. Natohya

    06/27/2019 at 1:21 pm

    Note 9, still saying that my S-Pen is not connecting after the update then it picked it up after about 1 day and then another update was released and now its not recognized again. I guess I will wait to see if it just picks it up. I have tried the soft reset and still not connecting. it was working just fine before the update.

  32. Oscar Sanchez

    08/30/2019 at 6:24 am

    Note 9, I have the problem with the S-Pen when I try to write something on a picture doesn’t work and that happens only in the center of the picture on the edges it works, and that happened recently.
    Thanks…

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