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10 Common OnePlus 7 Pro Problems & How to Fix Them

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The OnePlus 7 Pro is one of the best phones you can buy in 2019, but it’s not perfect. And while they’ve fixed several issues over the last few months, we’re still seeing some complaints about a variety of small but frustrating OnePlus 7 and OnePlus 7 Pro problems. In this post, we’ll go over everything you need to know and how to fix these issues yourself.

Don’t go to the T-Mobile store for help or browse the OnePlus forum for hours. Just follow some of our tips, tricks, and advice. Plus, we’ll regularly update this post with helpful info and fixes as they arrive.

This phone is a worthy replacement for the OnePlus 5T, OnePlus 6, or even a great Galaxy S10 alternative.  That said, we’re seeing some small complaints at the official OnePlus forum and popular sites like XDA Developers. Everything from GPS issues, WiFi drops, charging or battery complaints, heat issues, camera complaints, weird soundsmissing featuresBluetooth fails, ambient display issues and more.

Remember, don’t let that list scare you. You might only face one or two of those problems or none of them. The phone runs perfectly great for most users, plus OnePlus is very quick when it comes to software updates. Either way, here’s how to fix many of those issues.

Before we begin, make sure you’re on the latest software from the company. As of right now, that’s Oxygen OS 9.5.11 from July 31st, just 6 days after the last update, which fixes a ton of little issues. And if you have the smaller OnePlus 7, that’s the June 28th update.

How to Fix OnePlus 7 Pro Battery Life Problems

First things first, we want to mention battery life. It’s a never-ending cycle. Every new phone arrives with complaints about battery life. That said, we’re seeing a lot of them about the OnePlus 7 Pro due to the massive screen and 90Hz refresh rate only getting a 4,000 mAh battery. There’s a big thread at the official forum full of details.

Thanks to a 6.67-inch screen even with the biggest battery of any OnePlus phone ever released, we’re still seeing complaints. First, we recommend you start with our OnePlus 7 Pro battery life guide, then keep reading.

Next, go to settings and make sure an app isn’t misbehaving and draining the battery. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the Display uses the most battery. If there is something else at the top (aside from a game you’re playing), something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.

We also recommend customizing location settings, turning the screen brightness down to around 40% or automatic, disabling 90Hz, and closing big apps you no longer need. Don’t forget to take advantage of Google’s Android Pie battery optimizations. Plus, the company will likely refine the performance and battery life within the next few months as more people buy and use the phone.

How to Fix OnePlus 7 Pro Fingerprint Scanner Problems

The star of this phone aside from the screen and pop-up camera is the fingerprint scanner inside the display. The scanner is under the glass, and it’s really neat. However, we’re seeing a lot of complaints that it’s slow, doesn’t work all the time, or gets way too bright.

The first thing you’ll want to do is delete your saved prints, wash your hands, and clean your screen. Then, redo the fingerprint recognition process. Especially if you removed or bought a new screen protector. They change the angle and depth of the reading process, so redo it after you install one.

Next, go to Settings, tap the search icon and type in Pocket Mode. This is an optional setting you can enable if you keep getting false readings from the scanner in your pocket or a purse, which also drains the battery. The July 24th update improved the fingerprint sensor, too.

How to Fix OnePlus 7 Pro WiFi Problems

Another thing we see with every phone release is complaints about WiFi, WiFi drops, or WiFi speed. We saw similar issues on the OnePlus 6 and 6T, and they’re easy to fix usually.

Read: How to Reset a Frozen OnePlus 7 Pro

If you’re having WiFi problems try turning your WiFi off and then back on. It’s also a good idea to power down your WiFi router at home for a minute, or even unplug it for 5 minutes before turning it back on. Another option is to head to Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. This completely resets the connection between your phone and WiFi and gives it a fresh start.

As far as WiFi calling problems OnePlus is aware of them and working on a solution.

How to Fix OnePlus 7 Pro Bluetooth Problems

Bluetooth should be more stable than ever before on Android 9 Pie and your OnePlus 7 Pro. That said, we are seeing a few complaints about it from people trying to use it in a car, truck, or with Android Auto.

The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. Some owners see it, but the phone is greyed out on the car infotainment system. We’re also hearing talk of a small delay in the audio. If so, turn off HD calling in settings, as a few users claim that fixed the problem. Another idea is to simply reboot your device, or restart your car and stereo. Bluetooth is always a little tricky, so try to forget all pairings and start over and see if it goes away.

Basically, unpair everything and start over. Whether that’s your car, a speaker, or some headphones. We also recommend checking for updates to your car stereo, especially if you use something like a Pioneer.

OnePlus 7 Pro Camera Problems

This year OnePlus really stepped up its game for the cameras, front and back, but we’re still seeing some complaints. Mainly about the overall quality or speed of the auto-focus, two areas which can and will improve over time.

So far we’re seeing most people simply complain that the auto-focus is slow, especially in dark or poor lighting. This makes sense, as the camera can’t see anything to focus on. With the main camera, wide-angle, and a telephoto zoom, you have plenty of options to take great photos.

Then, a few reports suggest the pop-up selfie camera keeps popping up on its own, for no reason, which is troubling. While the company already acknowledged that issue, they’re still working on a fix. However, we’ve heard turning NFC off will fix it. Plus, an update on May 28th arrived with camera improvements, and an even bigger camera-fixing update arrived in June. We’re seeing similar photography enhancements for the smaller 7. Plus, the July 8th update mentions better camera quality, speed, performance, and speed switching between the lenses. Then, the July 24th update states they fixed the camera switching from front to rear speed, auto-focus, panorama mode and overall jpeg quality.

How to Fix OnePlus 7 Pro Text, MMS, VoLTE and WiFi Calling Problems

The OnePlus 7 Pro is available form T-Mobile, and it works on other carriers like Verizon and AT&T. The T-Mobile model is fine, but those taking it to Verizon are having issues with 4G LTE, calls, text messages, or sending MMS picture messages. For one, make sure you’re using the right APN settings.

Additionally, here’s what we’re hearing will fix Verizon OnePlus 7 Pro text problems. You can call Verizon and they’ll slowly walk you through a few steps. Or, login to your account, then head to My Verizon > My Device > Activate or Switch Device > Activate on an Existing Line, and then follow the instructions that pop-up. This gives the phone what it needs to communicate with Verizon and CDMA-Roam.

If you’re facing WiFi calling drops, VoLTE issues, or other carrier related things OnePlus is working on a few fixes for those early problems.

This most recent update addressed a few of those issues, like the camera popping up during an incoming call, and more fixes are on the way.

OnePlus 7 Pro Display Issues (Colors, Lines, Taps, etc)

While the OnePlus 7 Pro doesn’t have complaints about the screen like older phones, we are seeing a few odd bugs. For one, people are talking about the display colors. You can easily change those in settings, and OnePlus provides more control than most manufacturers, so give that a try first.

However, we’re seeing complaints that the screen isn’t perfectly aligned with the device, talk of OnePlus 7 Pro eye strain, brightness glitches and phantom touches where the screen thinks you’re tapping the screen when you’re not. This phone has a high 90Hz refresh rate and your eyes may need a day or two to get used to it. Or, go to Settings > Display > and turn it back down to 60Hz like most phones. This’ll improve battery life too.

As for the phantom taps and things opening when you didn’t tap on them, this is a big issue. Apparently, users can turn off NFC in settings to fix it, but that’s only a temporary solution. And now, we’re hearing that some users have corners that don’t recognize taps or touches. OnePlus is very aware of this situation and just released a June 18th update to fix screen sensitivity, taps, and other issues. Get it here.

We’re also seeing several complaints about the helpful tap-to-wake and ambient display features having a few issues. Get the latest update to fix ambient display and sensitivity problems. Are you experiencing any of these? Let us know below.

General OnePlus 7 Pro Problems & Bugs

Of course, these are just a few of the many potential issues someone could face. We did see a few other small complaints, but they weren’t widespread enough to mention. If you’re running an Oxygen OS beta, or the Android Q beta, expect to deal with problems. Here’s how to revert back to the stable channel. Don’t forget to scroll through this list of common Android Pie problems and fixes.

For any and all other problems, the first step is to quickly reboot your OnePlus 7 Pro. Whether that’s screen glitches or rotation, app crashes, battery drain, overheating, lag, or other minor things, try rebooting your phone. Actually, you can fix almost all little problems by giving it a quick reboot. Simply long-press the power button, and hit “restart”.

Honestly, rebooting the phone at least once a week is probably the best thing you can do for performance, battery life, and general use. If the phone is completely unresponsive push and hold the power button and volume down for 10-15 seconds to force a reboot. This also solves most little issues.

How to Factory Reset the OnePlus 7 Pro

In closing, if you are experiencing major problems or can’t find a solution to something, try a factory data reset. Honestly, we don’t recommend this unless it’s a last resort because it erases everything from your phone. However, it’s been shown to fix a variety of problems both big and small. Backup anything important, then follow our steps below.

Head to Settings by pulling down the notification bar and hitting the gear-shaped icon near the top. In settings scroll down to Backup & reset and then tap Factory Data Reset. The phone will reboot a few times, erase everything, and boot up fresh and ready to go. This will give you a completely fresh start, and often solves pesky problems.

What’s Next for the OnePlus 7 Pro?

So what’s next for you and your phone? Well, considering it is still somewhat new you can expect a few more updates this summer. That said, they’ve released three in the last 30-40 days, which is impressive. Our first big update came on June 18th, and another one got released on July 8th. However, the July 24th update was massive with tons of overall changes for the better. OnePlus is great at releasing a device, listening to customer feedback, and rapidly deploying improvements and bug fixing upgrades. They’ll do that here.

We could see the fingerprint scanner improve, battery life increases, variable refresh rate controls, and a more stable Android Q beta.

Read: Android 10 Q: What’s New & What to Expect

As for what’s actually next for the OnePlus 7 Pro, aside from bug fixing updates, is the official update to Android 10 Q later this year. We’re expecting 1-2 more beta versions with improved performance and new features, then the official global release of Android Q in August. Once it arrives, OnePlus will quickly deliver it for the 7 Pro within a month or two.

In the meantime, stay tuned to the official OnePlus forums for more information, incoming updates, and other helpful advice. As soon as new software arrives to fix any of these problems we’ll update this post. Before you go, keep your phone safe with one of these best OnePlus 7 Pro cases.

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13 Comments

13 Comments

  1. William Alford

    05/31/2019 at 3:00 pm

    I’ve had my phone for about 2 weeks and have had a few of the problems described here. The most recent oddity is my phone time changing to Central Time from Mountain. This has happened 6 times in the last 48 hours. It seems to happen when I’m on wifi but shutting off the wifi doesn’t fix it automatically fix it. I have to shut down wifi and restart in 4g mode. If I receive a call while it’s on Central time it readjusts to Mountain time automatically. I’ve tried resetting my modem, didn’t work. My phone is set to roam for data. Haven’t tried shutting that off. Even if that works, it’s not a permanent fix and I travel frequently for work, so I need that function.

  2. Vedant Suryavanshi

    06/19/2019 at 10:45 am

    Although phone is really good but I’ve a few issues with my device. One of them is the screen isn’t perfectly aligned with the device (from the bottom part, the visible thick black line) which is kinda annoying.

  3. Alex

    07/06/2019 at 8:40 am

    OP massive problems with reliability. Have a OP6T and no end of problems including screen locking when cellular network drops, WiFi randomly cuts out corners not recognised on screen. Been in touch with OP and despite rolling back software still doesn’t work. Unfortunately OP have gone downhill in terms of reliability (I’ve owned 3 other OP phones) and their customer service/tech support is awful.

  4. Benjamin A Lewis

    07/09/2019 at 5:56 am

    I have had my one plus for a week and my volume will not go up. It is stuck on vibrate. Anybody know how to fix it?

    • Dann Mostel

      07/27/2019 at 6:04 pm

      Check the switch just up from the power button and make sure it is all the way down.

    • Floatingpunch

      08/20/2019 at 1:43 am

      Have you switched the button on the right of the phone?

  5. Michael Dunigan

    07/09/2019 at 9:22 am

    No Pocket Mode on OnePlus 7 or 7Pro. Unless there is a step I’m missing.. the menu nav you listed does not exist for this series device.

  6. Louis

    07/12/2019 at 4:08 am

    Hi, I’ve just unboxed my OnePlus 7 pro and I was going threw all my apps and gallery can’t seem to open. When I tap on it, it shuts down as it’s trying to open. Does someone know how to fix this. ? Thanks

  7. Penny

    07/21/2019 at 11:06 pm

    I probably did something wrong by mistake, but when I touch the phone icon to call a number the speed dial opens automatically.I want the normal keyboard to open. What do I do??

  8. Dann

    07/27/2019 at 6:01 pm

    I am having some issues with my phone not sounding all the time: phone call, notification, or ring when I click “find my phone” on my watch. I am set to receive notification sounds and the switch just up from the power button is set to ring, and it doesn’t ring all the time. I haven’t noticed enough to find a definite pattern, but the other night I was trying to find my phone with the “find my phone” feature on my watch. When it did not work (did not sound on my phone), I was able to call my phone with my wife’s mobile and it rang. Afterwards, I tried my watch again and it worked, but that didn’t fix it permanently. I tried again today and it didn’t work again. Any advice?

  9. Sarah

    08/01/2019 at 3:44 am

    I’ve had my phone less than a week and the sound on a call is terrible.. I find myself asking the person to repeat themselves a lot.. all volumes are up.. please help, this is frustrating..

  10. Jake

    08/01/2019 at 11:03 am

    My smartphone confuses me a lot because I can’t touch the left side part of my screen though I didn’t do anything. Can you help me with this concern? Thanks! choose here

  11. Zp

    08/16/2019 at 6:29 pm

    “Pocket Mode on OnePlus 7 or 7Pro. Unless there is a step I’m missing.. the menu nav you listed does not exist for this series device”

    I think he thought he was on a different phase/timeline. I been blending too .

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