Apple’s iOS 12.4 update is causing problems for some iPhone, iPad, and iPod touch owners
The iOS 12.4 update brings new features and important security updates, but some users are running into trouble with the latest version of iOS 12.
iPhone, iPad, and iPod touch users are dealing with installation issues, abnormal battery drain, lag, connectivity issues, and problems with Face ID and Touch ID. These are all common iOS problems and most of them can be fixed in minutes.
We’re also hearing about an assortment of other bugs and glitches including issues with Exchange and problems with Notifications and Control Center.
In this guide to iOS 12, iOS 12.0.1, iOS 12.1, iOS 12.1.1, iOS 12.1.2, iOS 12.1.3, iOS 12.1.4, iOS 12.2, iOS 12.3, iOS 12.3.1, iOS 12.3.2, and iOS 12.4 problems we’ll take you through the most glaring issues.
Our walkthrough will also show you where to find potential fixes for the most common iOS 12.4 problems and direct you to a few resources that could come in handy if and when you run into trouble.
We’ll also touch on the state of the iOS 12 downgrade and a few things you can expect from Apple and the next version of iOS.
iOS 12.4 Problems
While some iOS 12.4 problems are brand new, others have carried over from previous versions of iOS 12.
The iOS 12.3.1 download is getting stuck on some iPhone, iPad, and iPod touch models. If this happens, you’ll want to hard reset your device. This usually resolves the problem and gets the download going again.
We’re also seeing reports about Wi-Fi and Bluetooth issues, GPS problems, 3D Touch problems, landscape problems, issues with Siri, user interface lag, lockups, freezes, app crashes, AirPlay problems, an issue where the Messages app is sending messages to unintended recipients and problems updating apps on the App Store.
Earlier this year Apple acknowledged a widespread, extremely problematic, eavesdropping FaceTime issue impacting several versions of iOS 12 (iOS 12.1-iOS 12.1.3). In a nutshell, the bug lets you call someone via FaceTime and hear the audio coming from their phone before they pick up the phone.
Apple’s addressed the problem in iOS 12.1.4 and those who want to continue using Group FaceTime must download the latest version of iOS 12 for it to work. The feature is permanently disabled on iOS 12.1-iOS 12.1.3.
Some iOS 12.1.4 users were still having issues with Group FaceTime, but Apple’s iOS 12.2 update should’ve fixed the issues. If you skipped iOS 12.2, iOS 12.3, iOS 12.3.1, and iOS 12.3.2, make sure you download iOS 12.4. The fixes from iOS 12.2 are baked in.
The official Apple discussion forums, Reddit, and social media sites like Twitter are starting to fill up with complaints about iOS 12.4 and we expect the list to grow as we push away from the release date.
If you haven’t downloaded iOS 12.4 yet, we recommend preparing your device for the download. A little prep can go a long way toward preventing problems.
To assist you we’ve put together a step-by-step pre-installation process and our checklist will take you through the most important things you need to do before you install iOS 12.4.
Where to Find Feedback
If you’re running iOS 12.4 or you’re thinking about upgrading, it’s important to dig into feedback from those using the updates. This feedback will alert you to potential problems and potential benefits as well.
We’ve released our list of reasons to and not to install the iOS 12.4 update right now and it will help get you started. If you’re on the fence about making the move to iOS 12.4 due to their problems, this is a good starting point.
How to Fix iOS 12.4 Problems
Most iOS 12.4 problems can be fixed from the comfort of a computer chair or couch. Others will require a fix from Apple.
If you’re running into trouble on iOS 12.4, there’s no need to panic. We’ve put together a list of fixes for the most common iOS 12 problems. This is a great place to start.
We’ve also released a list of tips that could help you improve your device’s performance and also one that outlines ways to fix iOS 12 battery life problems.
If you’re unable to find a fix for your problem in our guides, you should go to Apple’s discussion forums for help. If Apple’s forums aren’t helpful, you can get in contact with Apple Support via Twitter or via the company’s website.
If Apple’s online services fail you, you might want to schedule an appointment to see a Genius at your local Apple Store. If you have one.
They should be able to diagnose your issue within minutes and provide you with a fix or a replacement depending on your warranty and problem.
You Can Downgrade from iOS 12.4
If you run into trouble on running iOS 12.4, you can try downgrading to a previous version of iOS 12.
Apple is currently signing on iOS 12.3.2 (iPhone 8 Plus only), iOS 12.3.1 and iOS 12.3 which means you can take advantage of a loophole and drop your device back down to one of those versions of iOS 12 in an effort to improve performance.
Unfortunately, Apple’s closed off the downgrade paths to iOS 12.2, iOS 12.1,4, iOS 12.1.3, iOS 12.1.2, iOS 12.1.1, iOS 12.1, iOS 12.0.1, iOS 12.0, and iOS 11. There’s no way back to those versions.
For more about how the downgrade process works, take a look at our detailed walkthrough.
If you’re struggling on iOS 12.4, it could be a few weeks before Apple rolls out a new version.
Apple hasn’t confirmed iOS 12.4.1 or iOS 12.5 and there’s no guarantee those updates arrive ahead of the iOS 13 release in the fall.
Those of you running into issues on iOS 12.4 are on your own for the time being.
If you’re really struggling on iOS 12.4, you might consider a move to iOS 13 beta or iPadOS13 beta.
The two updates bring performance improvements to the company’s devices so they’re worth a look if you’re having a horrible time on iOS 12.
Install iOS 12.4 for Better Security
If you're on the fence, here's one of the best reasons to install iOS 12.4.
If you value your device's security, you'll want to download iOS 12.4 in the near future because it brings important security patches for your device.
iOS 12.4 brings 19 security patches to the iPhone, iPad, and iPod touch. If you're interested in the specifics, you can read about them on Apple's security site.
If you skipped iOS 12.3, your iOS 12.4 update carries iOS 12.3's security patches on board. The iOS 12.3 update brought 23 patches and you can read about all of them right here.
If you skipped iOS 12.2, you'll get its security patches with your version of iOS 12.4.
iOS 12.2 brought a whopping 41 security patches to iPhone, iPad, and iPod touch in March. You can read more about the iOS 12.2's patches over on the company's website.
It's important to note that Apple's iOS 12.2 update patched up an exploit that allowed websites to use motion sensors to "fingerprint" devices.
Fortunately, Apple's patched up the issue. If you skipped it, you'll probably want to move to iOS 12.4 soon.
If you skipped iOS 12.1.4, you get four important security patches including fixes for a widespread FaceTime eavesdropping bug that lets you call someone via FaceTime and hear the audio coming from their phone before they pick up the phone.
If you skipped iOS 12.1.3, you get some additional patches with your version of iOS 12.4. Again, they're baked into your upgrade.
Apple lists a grand total of 23 patches on board iOS 12.1.3 and you can read about all of them over on Apple's website.
If you skipped iOS 12.1.1, you'll want to install the iOS 12.4 update on your iPhone, iPad, or iPod touch today.
The iOS 12.1.1 update brought 17 patches for potential security exploits. They'll will help protect your phone. You can read about them here.
If you skipped iOS 12.1, you'll get the 24 patches from that update with your version of iOS 12.4. If you skipped iOS 12.0.1, your iOS 12.4 update brings two additional patches. Both patches are for potential lock screen exploits.
If you skipped iOS 12.0, and you're still running iOS 11.4.1 or below, your iOS 12.4 update comes with a longer list of security updates.
The iOS 12.0 update delivered 16 patches for security issues. You can read about all of them over on Apple's security page.
In addition to those patches, iOS 12 delivers new security features aimed at protecting you and the data you store on your device. These include:
Long story short, if you store sensitive data on your iPhone, iPad, or iPod touch, you have some really good reasons to upgrade to iOS 12.4 today.
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