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iPhone XS Problems: 5 Things to Know

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iPhone XS and iPhone XS Max owners are dealing with a variety of problems after moving to Apple’s latest iOS software.

iPhone XS users are complaining about connectivity issues, activation problems, Bluetooth issues, battery life issues, Wi-Fi issues, and more.

The list of problems is growing and we expect it to get larger as more people decide to buy the iPhone XS and iPhone XS Plus in 2021 and beyond.

In this guide we’ll take you through the most common problems plaguing the two models. We’ll also provide you with some tips and resources that will come in handy if and when you start noticing issues on your device.

iPhone XS Problems

Some iPhone XS and iPhone XS Max users are still dealing with activation problems. Activation issues are fairly common so if you’re having trouble activating your new phone there’s no need to panic.

If you’re unable to activate your iPhone right now, check Apple’s System Status page. If it’s not green, you’ll want to wait until it’s green and then try again.

If it’s green and it’s still not working, make sure you have a SIM card in your iPhone. If you’re getting a “No Sim” or “Invalid SIM” error you’ll want to head here for help.

On top of that, we’re hearing about iCloud Restore problems. This is also a common issue with new phones and it can be rather tricky to fix. If you run into issues restoring from iCloud, head here for a few potential fixes.

iPhone XS and iPhone XS Max users are also complaining about problems setting up Face ID, problems with iCloud, Wi-Fi problems, sound problems, cellular data issues, and Bluetooth issues.

We expect the list to change, and potentially grow, as we push deeper into the year.

Where to Find Feedback

If you start noticing issues on your iPhone XS or iPhone XS Max, or if you’re thinking about buying one, you’ll want to dig into feedback and fixes from those who have upgraded. There are a few places to do that.

We recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums.

We’ve also put together a list of the best reasons to install the latest version of iOS 14. We’ve also put together a guide that goes over the best reasons to upgrade to iOS 15. Check those out if you need additional feedback.

How to Fix iPhone XS Problems

If you run into an iPhone XS problem there’s no reason to panic. There’s a very good chance you can fix the issue(s) you’re seeing in a matter of minutes.

If you don’t know where to start, take a look at our list of fixes for the most common iPhone XS problems. This guide outlines fixes that could help you get your experience back on track.

We’ve also released some tips to help you improve your device’s overall performance and a guide that could help you improve your iPhone XS battery life.

If you can’t find a fix for your issue in those walkthroughs, you’ll want to check Apple’s discussion forums for potential fixes.

If you’d prefer to get in touch with Apple, you can do so via the company’s support account on Twitter. You can also get in contact with Apple Support via the company’s website.

If Apple’s frontline customer service can’t fix your problem, you might want to take your phone into your local Apple Store or your local carrier location to see if they can diagnose your issue.

If you’ve got an Apple Store in your area, schedule a Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem.

Your iPhone XS is under warranty so they might offer you a replacement if they determine there’s a serious defect.

How to Downgrade the iPhone XS

If you recently downloaded an iOS update on your iPhone XS or iPhone XS Max and you’ve started noticing problems, you might be able to downgrade back to an older version.

Downgrading isn’t a guaranteed way to fix performance issues, but it’s an option if you want to try and get a handle on your phone’s performance.

Apple typically keeps the downgrade loophole open for a few weeks after it releases a new version of iOS so you’ll need to move quickly if you want to drop back down.

If you’re unfamiliar with the process our guide to the downgrade will walk you through everything you need to know.

What’s Next

If your iPhone XS or iPhone XS Max is struggling on iOS 14, keep an eye out for a new version.

Apple won’t force you to upgrade to iOS 15 so you can stay put on iOS 14 and still receive software updates for the foreseeable future. New iOS 14 releases probably won’t have new features on board, but they will include new security upgrades.

If you’re running iOS 15, note that the company’s confirmed a new version of iOS 15. iOS 15.2 is currently in beta testing and we expect the iOS 15.2 release date to land in November or December.

If your problems are really bad, you can try downloading the iOS 15.2 beta onto your iPhone and see if your phone’s performance improves.

For more on iOS 15.2 and the beta, have a look at our walkthrough. For more about the iOS 15.2 release date, check out our guide.

4 Reasons Not to Install iOS 15.1 & 11 Reasons You Should

Install iOS 15.1.1/iOS 15.1 for Better Security

Install iOS 15.1.1/iOS 15.1 for Better Security

If security is important to you, think about installing Apple's iOS 15.1 update right away.

iOS 15.1 has important security patches on board and they'll help protect your phone. You can read more about them on Apple's website

Apple's iOS 15.1.1 update for iPhone 12 and iPhone 13 doesn't come with any known security upgrades on board. That said, if you missed iOS 15.1, you'll get its security patches when you move your iPhone 12 or iPhone 13 to iOS 15.1.1. 

If you missed iOS 15.0.2 you'll also get its security patch with your upgrade. You can learn more about it right here.

iOS 15.0 also brought numerous security patches to your iPhone. If you'll be moving up from iOS 14 and you're interested in the exact nature of these improvements, you can read about them over on Apple's security website.

If you skipped iOS 14.8 or any older versions of iOS, you'll get the security patches from those updates with your iOS 15.1.1/iOS 15.1 update as well. 

In addition to those patches, iOS 15 comes with some security and privacy upgrades including improvements to Siri. Requests made to Siri are now processed on the device itself using Neural Engine. This makes it more secure. 

If you're an Apple Card user, you'll now get a security code that changes regularly to use when you make online transactions. 

Apple's also included a built-in authenticator that's similar to Google Authenticator. This will let you generate verification codes for enhanced sign-in security under your Passwords.

There's also a Mail feature that hides your IP address. The company will add a new App Privacy report feature in the next version of iOS 15 that will tell you when an app has accessed sensitive information. 

1 Comment

1 Comment

  1. Steve

    03/22/2019 at 12:18 am

    With all of the issues you have reported here with iPhone Xs and the software problems why would I want to buy into this nightmare? I’ve been with Apple for years now but it’s probably time to move on. The days of reliable hardware and software are gone. Their vision and support for the customer just isn’t what it used to be. I remember the focus on simple and intuitive software with attention to hardware that lasted years. They have lost it some where along the way….. I’m done with them after reading your articles and everyone else’s opinions online. Too much to deal with for sure. Thanks for the information.

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