iPhone XS users are complaining about connectivity issues, activation problems, Bluetooth issues, battery life issues, Wi-Fi issues, and more.
The list of problems is growing and we expect it to get larger as more people decide to buy the iPhone XS and iPhone XS Plus in 2022 and beyond.
In this guide we’ll take you through the most common problems plaguing the two models. We’ll also provide you with some tips and resources that will come in handy if and when you start noticing issues on your device.
iPhone XS Problems
Some new iPhone XS and iPhone XS Max users are dealing with activation problems. Activation issues are fairly common so if you’re having trouble activating your new phone there’s no need to panic.
If you’re unable to activate your iPhone right now, check Apple’s System Status page. If it’s not green, you’ll want to wait until it’s green and then try again.
If it’s green and it’s still not working, make sure you have a SIM card in your iPhone. If you’re getting a “No Sim” or “Invalid SIM” error you’ll want to head here for help.
On top of that, we’re hearing about iCloud Restore problems. This is also a common issue with new phones and it can be rather tricky to fix. If you run into issues restoring from iCloud, head here for a few potential fixes.
iPhone XS and iPhone XS Max users are also complaining about problems setting up Face ID, problems with iCloud, Wi-Fi problems, sound problems, cellular data issues, and Bluetooth issues.
We expect the list to change, and potentially grow, as we push deeper into the year.
Where to Find Feedback
If you start noticing issues on your iPhone XS or iPhone XS Max, or if you’re thinking about buying one, you’ll want to dig into feedback and fixes from those who have upgraded. There are a few places to do that.
We’ve also put together a list that outlines the best reasons to upgrade to the latest version of iOS 15.
How to Fix iPhone XS Problems
If you run into an iPhone XS problem there’s no reason to panic. There’s a very good chance you can fix the issue(s) you’re seeing in a matter of minutes.
If you don’t know where to start, take a look at our list of fixes for the most common iPhone XS problems. This guide outlines fixes that could help you get your experience back on track.
We’ve also released some tips to help you improve your device’s overall performance and a guide that could help you improve your iPhone XS battery life.
If you can’t find a fix for your issue in those walkthroughs, you’ll want to check Apple’s discussion forums for potential fixes.
If Apple’s frontline customer service can’t fix your problem, you might want to take your phone into your local Apple Store or your local carrier location to see if they can diagnose your issue.
If you’ve got an Apple Store in your area, schedule a Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem.
How to Downgrade the iPhone XS
If you recently downloaded an iOS update on your iPhone XS or iPhone XS Max and you’ve started noticing problems, you might be able to downgrade back to an older version.
Downgrading isn’t a guaranteed way to fix performance issues, but it’s an option if you want to try and get a handle on your phone’s performance.
Apple typically keeps the downgrade loophole open for a few weeks after it releases a new version of iOS so you’ll need to move quickly if you want to drop back down.
If you’re unfamiliar with the process our guide to the downgrade will walk you through everything you need to know.
If your iPhone XS or iPhone XS Max is struggling on iOS 15.6, or an older version of iOS, you’re on your own for the time being.
iOS 15.6 may serve as the final version of iOS 15 which means those of you dealing with issues might have a bit of a wait ahead of you for new iOS software.
Apple’s currently working on its new iOS 16 operating system and the software is currently in beta testing ahead of its official release this fall. We expect it to arrive in September.
For more about the iOS 16 release, take a look at our guide.
Install iOS 15.6 for Better Security
If security is important to you, you'll want to think about installing Apple's iOS 15.6 update right away.
The iOS 15.6 update has 30+ security upgrades on board and they are essential if you want to keep your device and its data protected. You can learn more about them right here.
If you missed iOS 15.5 it brought 27 new security patches to the iPhone. You can learn more about these patches over on Apple's security site.
If you missed iOS 15.4.1, it had just one new security patch on board. You can read more about it over on Apple's website.
If you missed the iOS 15.4 update, it had a whopping 36 new security patches on board. If you want to learn more about these patches, head on over to Apple's security site for the particulars.
If you missed iOS 15.3.1, it had one security patch on board. For more about it, head over to Apple's security page.
If you missed iOS 15.3, you'll also get its patches with your upgrade. iOS 15.3 brought 10 new security patches to iPhone users. If you're interested in the details, you can read more about them right here.
If you missed iOS 15.2.1, you'll get its security patch with your upgrade. You can learn more about the change over on Apple's website.
If you missed Apple's iOS 15.2 update, you'll get its 30+ security patches with your upgrade. You can read all about them over on the company's security site.
iOS 15.2 also included some important upgrades to privacy. The software brought the company's App Privacy Report to Settings. This lets you see how often your apps have accessed your location, photos, camera, microphone, contacts and more during the last seven days. You can also see their network activity.
In addition, iOS 15.2 brought Apple's communication safety features for kids. You'll find these features in the Messages app, in Siri, in Spotlight, and in Search.
If you missed iOS 15.1, iOS 15.6 will bring its security patches to your iPhone. You can read more about them on Apple's website.
If you missed iOS 15.0.2 you'll also get its security patch with your upgrade. You can learn more about it right here.
iOS 15.0 also brought numerous security patches to your iPhone. If you'll be moving up from iOS 14 and you're interested in the exact nature of these improvements, you can read about them over on Apple's security website.
Apple's updated its website with new information about iOS 15's batch of security patches. The company now says the software patched up an issue that could have exposed a user's private Apple ID information and in-app search history. It also says iOS 15 patched up an issue that allowed apps to override Privacy preferences.
If you skipped iOS 14.8 or any older versions of iOS, you'll get the security patches from those updates with your iOS 15.6 update as well.
In addition to those patches, iOS 15 comes with some security and privacy upgrades including improvements to Siri. Requests made to Siri are now processed on the device itself using Neural Engine. This makes it more secure.
If you're an Apple Card user, you'll now get a security code that changes regularly to use when you make online transactions.
Apple's also included a built-in authenticator that's similar to Google Authenticator. This will let you generate verification codes for enhanced sign-in security under your Passwords.
There's also a Mail feature that hides your IP address.
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