Those who’ve picked up Apple’s 2018 flagships are complaining about connectivity issues, activation problems, Bluetooth issues, Wi-Fi issues, and more.
The list of problems is growing and we expect it to get larger as more people decide to buy the iPhone XS and iPhone XS Plus in 2019 and beyond.
In this guide we’ll take you through the most common problems plaguing the two models. We’ll also provide you with some tips and resources that will come in handy if and when you start noticing issues on your device.
iPhone XS Problems
Some iPhone XS and iPhone XS Max users are still dealing with activation problems. Activation issues are extremely common so if you’re having trouble activating your new phone there’s no need to panic.
If you’re unable to activate your iPhone right now, check Apple’s System Status page. If it’s not green, you’ll want to wait until it’s green and then try again.
If it’s green and it’s still not working, make sure you have a SIM card in your iPhone. If you’re getting a “No Sim” or “Invalid SIM” error you’ll want to head here for help.
On top of that, we’re hearing about iCloud Restore problems. This is also a common issue with new phones and it can be rather tricky to fix. If you run into issues restoring from iCloud, head here for a few potential fixes.
iPhone XS and iPhone XS Max users are also complaining about problems setting up Face ID, problems with iCloud, Wi-Fi problems, sound problems, cellular data issues, and Bluetooth issues.
Where to Find Feedback
If you start noticing issues on your iPhone XS or iPhone XS Max, or if you’re thinking about buying one, you’ll want to dig into feedback and fixes from those who have upgraded. There are a few places to do that.
How to Fix iPhone XS Problems
If you run into an iPhone XS problem there’s no reason to panic. There’s a very good chance you can fix the issue(s) you’re seeing in a matter of minutes.
If you don’t know where to start, take a look at our list of fixes for the most common iPhone XS problems. This guide outlines fixes that could help you get your experience back on track.
We’ve also released some tips to help you improve your device’s overall performance and a guide that could help you improve your iPhone XS battery life.
If you can’t find a fix for your issue in those walkthroughs, you’ll want to check Apple’s discussion forums for potential fixes.
If Apple’s frontline customer service can’t fix your problem, you might want to take your phone into your local Apple Store or your local carrier location to see if they can diagnose your issue.
If you’ve got an Apple Store in your area, schedule a Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem.
Your iPhone XS is under warranty so they might offer you a replacement if they determine there’s a serious defect.
How to Downgrade the iPhone XS
If iOS 13.1.2 starts causing problems on your iPhone XS or iPhone XS Max, you can try downgrading to the previous version.
Apple is currently signing on iOS 13.1.1, iOS 13.1, iOS 13.0, and iOS 12.4.1 which means you can drop back down to it in an effort to improve your phone’s performance.
If you’re unfamiliar with the process our guide to the iOS 13 downgrade will walk you through everything you need to know before you make the move.
If you’re struggling on iOS 13, help is on the way.
Apple hasn’t confirmed iOS 13.1.3, but it has confirmed an iOS 13.2 milestone upgrade and the software is currently in beta ahead of an unknown release date.
If you’re really struggling on iOS 13.1.2 or another version of iOS and you can’t wait for the official version of iOS 13.2, you might want to give the beta a shot. There’s a chance it improves your device’s performance.
We expect the final version of iOS 13.2 to arrive sometime before the end of the year.
Install iOS 13.1.3 for Better Security
If security is important to you, think about installing the iOS 13.1.3 update right away.
iOS 13.1.3 doesn't have any new security patches on board, but if you skipped a previous version of iOS 13, it'll bring the patches from the updates you skipped.
If you missed iOS 13.1.1, you get its fixes with iOS 13.1.3. iOS 13.1.1 brought a security patch for a third-party keyboard issue to your iPhone. If you're interested in the particulars, you can read about them over on Apple's website.
If you passed on installing iOS 13.1, you get an additional patch with your iOS 13.1.3 update. You can learn more right here.
If you're moving up from iOS 12, you'll get iOS 13.0's nine security patches with your upgrade. Read about those here.
If you skipped iOS 12.4.1 or any older versions of iOS 12, you'll get their security patches with your iOS 13.1.3 update.
iOS 12.4.1 only had one patch on board, but Apple's iOS 12.4 brought 19 security patches to the iPhone. If you're interested in the specifics, you can read about them on right here.
In addition to those patches, iOS 13 itself comes with some security and privacy upgrades including improved anti-tracking features in Safari and the ability to get rid of location metadata in your photos.
You also now have the ability to block apps from using Bluetooth and the ability to allow apps to access your location just once.
iOS 13 will also send you reminders about applications that track your data.
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