iOS 10 problems continue to plague many iPhone, iPad and iPod touch users. If you run into an iOS 10 issue on your device try a fix from this list before taking your device down to your local Apple Store.
Apple continues to improve iOS 10 with new features, security patches, and bug fixes. The operating system is stable for many users but problems are frustrating iOS 10.3.2 and iOS 10.3.3 users and those on older versions of iOS 10. This shouldn’t come as much of a surprise.
iOS updates, even updates that go through Apple’s beta process, are always riddled with problems. Problems with apps, services, and performance are extremely common.
We don’t know when Apple will release its next iOS 10 update (iOS 10.3.3 could be the last update) so if you’re dealing with a problem on iOS 10.0, iOS 10.0.1, iOS 10.0.2, iOS 10.0.3, iOS 10.1, iOS 10.1.1, iOS 10.2, iOS 10.2.1, iOS 10.3, iOS 10.3.1, iOS 10.3.2, or iOS 10.3.3 you’re on your own for now.
This guide will show you how to fix most common iOS 10 problems. If you’re noticing extreme battery drain, an issue with Bluetooth, or abnormal lag, take a look at our list before you schedule an appointment with an Apple Genius.
How to Fix iOS 10 Installation Problems
Installation problems plague every single iOS update.
The most common installation issue is one where the download/installation process gets stuck/frozen. A number of prospective iOS 10 users already encountered this problem and we expect the issue to be a problem throughout the iOS 10 update’s lifespan.
Fortunately, there’s a very simple fix that should jumpstart the installation process on your iPhone, iPad and/or iPod touch.
If your iOS 10 download gets stuck, hold down the home button and the power button (volume down and power button on the iPhone 7/iPhone 7 Plus) at the same time to perform a reset. Your device should power down automatically within 10 seconds.
It will then turn itself back on and you should be able to get through the iOS 10 download/installation process.
How to Fix iOS 10 Bluetooth Problems
Bluetooth problems are among the most common iOS issues and we’ve already seen a ton of complaints about iOS 10 Bluetooth issues.
Bluetooth is not stable!!!
iPAD Air – iOS 10.3.3
— Marco F.I. O' Relly (@MarcoFIORelly) July 20, 2017
iOS 10 users are reporting broken Bluetooth connections with speakers, headsets, and Bluetooth audio in the car. These problems can be a bit tricky to fix but we do have some remedies that should dislodge the issue(s), at least temporarily.
First, try forgetting your Bluetooth connection. To forget a Bluetooth connection on your device go to Settings > Bluetooth > Select your connection using the circular blue i tab > Tap Forget this Device. After this is complete, try reconnecting.
If you still can’t connect, it’s time to take more drastic measures. First, try resetting your device’s network settings. To do that, go to Settings > General > Reset > Reset Network Settings. It will take a few seconds to complete and your device will forget known Bluetooth devices. Reconnect and try again.
If it’s still busted, reset all of your settings. This has worked for us and others in the past and it’s worth a shot if nothing is working.
To do this go to Settings > General > Reset > Reset All Settings. This will take a few minutes to complete and after it’s done your device’s settings will be restored to factory defaults. Make sure you have Wi-Fi passwords handy because your device will forget them.
If these steps fail you, consult the manual for your Bluetooth device, and if you need to, the manual for your car.
If you’re having issues with Bluetooth in your car and you can’t find a manual fix, you might need to bring it into a dealer/specialist to see if they can diagnose the problem. You might need to do more than forget Bluetooth networks.
How to Fix iOS 10 Battery Life Problems
Surprise, surprise. Some iOS 10 owners are running into battery life problems after installing the latest update. Battery life problems are among the most common iOS problems and they will plague iOS 10 users for months to come.
@AppleSupport iOS 10.3.3 has massive battery issues on iPhone 6S.
— Mittyoz (@mittyoz) July 20, 2017
iOS 10.3.3 better known as the “make old models battery drain quicker so they buy a new one” update.
— Mittyoz (@mittyoz) July 20, 2017
If you’re seeing iOS 10 battery life issues and you just downloaded iOS 10, wait a few days before doing anything major. It sometimes takes a couple of days for new updates to settle in.
If for some reason you notice abnormal battery drain on your iPhone or iPad after two days or so, it’s time to take action.
We’ve put together a list of fixes for common iOS 10 battery life problems. These fixes have worked for us and many others and they’re worth a look if you want to fix the problem from your computer chair rather than at an Apple Store.
How to Fix iOS 10 Wi-Fi Problems
iOS 10 users are running into an assortment of problems with Wi-Fi. Here’s how you can try and fix broken Wi-Fi on iOS 10.
— Nikki Douthwaite (@scarynix) July 12, 2017
Before you start fiddling with iOS 10 and your settings, we recommend looking into your router/modem situation.
If you suddenly run into problems on a known network, try unplugging the router for a solid minute before plugging it back in.
You might also check to see if there is a firmware update though many routers will install updates automatically. Each router is different so you’ll need to consult your manual on how to do this.
If you can’t access the router or you’re positive it has nothing to do with it, it’s time to dig into iOS 10 on your device.
If you run into Wi-Fi problems on iOS 10 you’ll first want to forget the network causing you problems and try reconnecting to it. Go into your Settings > Wi-Fi > Select your connection > Tap Forget this Network at the top of the screen. Reconnect if you can and check speeds.
If this fails, it’s time to reset your network settings. To do this, head into Settings > General > Reset > Reset Network Settings.
It should only take a few seconds to complete though you’ll lose your known passwords. Make sure you have your Wi-Fi passwords handy before you do this.
How to Fix iOS 10 Touch ID Problems
If your Touch ID starts acting up after installing the iOS 10 update, don’t panic. Touch ID issues are extremely common and there are potential fixes for fingerprints not reading and issues with Touch ID in the App Store.
Since updating to iOS 10.3.3, TouchID doesn’t recognize my fingerprints. :(
— Eric Shepherd (@sheppy) July 19, 2017
If your Touch ID suddenly stops working with iOS 10, the first thing to do is re-train your fingerprints. Make sure dirt and sweat are removed from the Touch ID sensor and that oil is removed from your hands. You want a nice clean print.
After that’s done go to Settings > Touch ID & Passcode > Enter your Passcode. On the next screen swipe from right to left on each fingerprint to delete them. When this is complete you can tap on Add a Fingerprint… to re-train your Touch ID.
If your iOS 10 Touch ID problems pertain to the App Store, here’s a possible fix. First go to Settings > Touch ID & Passcode > Enter your Passcode.
After that, turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. This has fixed Touch ID issues for us, and others in the past.
If Touch ID stops working altogether, you can try resetting the phone by holding down the home button and the power button (volume down and power button on an iPhone 7/iPhone 7 Plus) for 10 seconds or until the phone restarts.
If that quick fix fails, you might want to try a factory reset. The instructions can be found at the bottom of this page. It’s a long process but its a known fix for major Touch ID problems.
How to Fix iOS 10 Cellular Data Problems
iOS 10 users are already complaining about cellular data problems and we expect complaints to pick up (as they always do) in the weeks ahead.
These, like Wi-Fi and Bluetooth issues, can be difficult to nail down and fix but there are a few remedies to try if you start experiencing trouble.
@TMobile What's up with this iOS 10.3 update affecting out cellular service…I thought this was fixed last year!?!
— Jey Rey (@24kRichBoy) March 29, 2017
First, you’ll want to make sure your service provider isn’t experiencing an outage. Outages are common and you’ll want to check social media and your carrier’s website for details.
If you’re positive it’s not an outage, try restarting your device. Power it down and then power it back on to see if that helps.
If it doesn’t flip on Airplane Mode for 30 seconds before turning it off. Airplane Mode kills all connections on your device and this quick fix has settled cellular data issues for some users in the past.
We also recommend toggling off Cellular Data and/or LTE to see if that helps alleviate your problem. To shut LTE down temporarily, go into Settings > Cellular > Enable LTE > Off. Turn it back on when/if you need it.
To shut off Cellular Data completely without turning off any other services go to Settings > Cellular > Cellular Data > Toggle Off. Toggle it back on a 30 seconds later to see if things have improved.
How to Fix iOS 10 Touchscreen Problems
If your device’s screen stops responding with iOS 10 on board, you don’t need to head to an Apple Store. Yet.
Is it too early to start conspiracy theories about iOS 10.3? I swear my iPad is slower and the touch screen is playing up :-/
— Sir Timmy (@homebrandcola) March 29, 2017
Touchscreen issues are common and they can pop up at any time. If you start experiencing issues with iOS 10 and your device, take these steps.
If your iPhone/iPad’s screen stops responding to touches and swipes, you’ll want to hold down the power button and home button (volume down and power button on an iPhone 7/iPhone 7 Plus) at the same time. Your phone will reboot in a few seconds and the problems should be gone.
If it doesn’t work the first time, try it again until it works. In the past, its taken three hard reboots for touchscreen lag issues to disappear on our devices.
How to Fix iOS 10 App Problems
iOS 10 and some apps aren’t getting along. In some cases, developers are telling iPhone and iPad users to avoid the update completely until fixes can be found. Others have already rolled out support updates for Apple’s new software.
@wheniwork your app keeps freezing on iOS 10.3.3 are you working towards a fix?
— David (@Dahv33d_) July 21, 2017
If you’re running into a problem with a third-party application, you’ll want to check to see if there is an iOS 10 support update lurking on the App Store.
There’s a good chance the developer’s issued an update that comes with iOS 10 features and fixes. Just make sure you read reviews from iOS 10 users before you install.
If you’re on the latest version and you’re running into issues you can’t fix, try reinstalling the application. Make sure all of your data is backed up before you do this.
If that doesn’t work, you’ll need to contact the developer and report the issue so that it can fix the problem in a future update.
If your problem is with an app download from the App Store, try restarting your device. If you’re connected to the internet and your app isn’t downloading, hold down the power button and home button (volume down and power button on an iPhone 7/iPhone 7 Plus) and restart your phone or tablet.
If the download is still stuck, rapidly tap “Update” on an app before the “Open” symbol appears. It might take 10 times or more for the download to get unstuck so you’ll need to be patient.
How to Improve iOS 10 Performance
If you are dealing with iOS 10 performance issues like lag, you’ll want to consult our list of tips to improve the fluidity of iOS.
If you’re experiencing stuttering when switching applications, try adjusting the click speed of the home button. To do that, head into Settings > General > Accessibility > Home Button.
@AppleSupport i'm experiencing serious animation lag all over my phone menu and list, what can i do?? iOS 10.2
— Saeid (@s4e1d) January 4, 2017
These can be difficult to fix, particularly on older devices like the iPhone 5, and you might just have to bite the bullet and perform a factory reset.
If you’re dealing with unexpected shutdown issues on your iPhone 6s, you might be able to get a replacement from Apple. To determine if you’re eligible for a replacement, check Apple’s guide to see if you’re eligible.
We’ve also put together a list of tips to improve iOS 10 performance so take a look at those before you factory reset your device or take it into Apple.
How to Fix iOS 10 iMessage Problems
The iOS 10 update brings new features to the Messages app though many of the iOS 10 Messages problems we’re seeing are old and extremely common.
Oh cool, upgraded to iOS 10.3 and now i can't log into iMessage server, fun
— sam (@shlincoln) March 29, 2017
If Messages starts acting up in any way, we recommend shutting it off for a minute and turning it back on. Go into Settings > Messages > Toggle iMessage off then back on.
If you’re still having issues sending or receiving messages, restart your iPhone, iPad or iPod touch to see if that helps.
If it doesn’t, head into your settings and reset Network Settings. Head into Settings > General > Reset > Reset Network Settings. Have your Wi-Fi passwords handy because this will cause your device to forget them.
How to Fix iOS 10 Hey Siri Problems
If the “Hey Siri” feature stops working properly after you upgrade to the latest version of iOS 10 there are a few potential workarounds to try before contacting Apple support.
Hey @AppleSupport having trouble with Hey Siri since WatchOS 3iOS/10 on Stainless steel original and Nike + Apple Watch. South African Siri.
— Nic Morris (@nic_morris) December 22, 2016
The first thing to do is to ensure that Hey Siri is turned on. To do that, head into Settings > Siri and make sure everything looks good.
If that doesn’t work, we’ve had luck turning Siri off, restarting our device, and then toggling Siri back on once the device reboots.
If that doesn’t help, try resetting all of your Settings. Head to Settings > General > Reset > Reset All Settings.
How to Fix iOS 10 Sound Problems
If you start noticing issues with sound (distortion, fuzziness, lack of sound, etc) here are a few things to try.
First, try a simple restart. Power down your iPhone or iPad and turn it back on to see if that helps. This has worked for us in the past.
We also recommend taking a peek at your speaker grille to make sure there isn’t any debris buildup causing the issue. If you notice something, carefully remove it and see if that improves your sound.
If none of that helps, try toggling Bluetooth off and on. If you’re experiencing the issue in a specific app, try downloading the latest update.
You might also try downloading the latest version of iOS 10 (iOS 10.3.3) to see if that solves the problem. It just might.
How to Fix iOS 10 PC or Mac Connection Issues
If you’re unable to connect your iOS 10-powered device to a Mac or PC running iTunes, don’t panic. There are a few known remedies for this problem.
First, make sure you’re running the latest version of iTunes. To do that, while in iTunes select the iTunes tab in the upper left corner and click About iTunes. The current version is 12.5.5. If you aren’t on that, download the latest update via the iTunes tab > Check for update.
If you are using a Mac, you must be running OS X 10.9.5 or later to support iTunes and iOS 10-powered devices.
If you are using a Windows PC and a firewall, take a look at this guide from Apple. The firewall might be blocking your sync.
How to Fix iOS 10 Raise to Wake Problems
iOS 10’s Raise to Wake feature is reportedly causing problems for some iPhone users. If you’re noticing issues with this popular function, here are a few potential remedies to try.
First, try toggling it off then on again. To do this, head into Settings > Display & Brightness and toggle Raise to Wake off. Turn it on again to see if that helps.
If that doesn’t help, restart your device.
How to Fix iOS 10 Landscape Issues
If your iPhone or iPad gets stuck in landscape mode, here’s how to get it unstuck.
First, try locking and unlocking your device. Hit the power button and then unlock your phone with your PIN or fingerprint to see if that helps.
If that doesn’t help, try restarting your iPhone or iPad. This will typically dislodge the problem.
If that doesn’t work you can try turning off Reduce Motion. To do that go to Settings > General > Accessibility and toggle Reduce Motion off.
How to Fix iOS 10 Random Reboots
If your phone or tablet starts randomly rebooting itself (it goes black for a second and then comes back, it goes black and you see the Apple logo, etc) here are a few potential fixes to try.
First, restart your phone. You can power it down via the power button or you might try holding down the power button and home button. If you’re using an iPhone 7 or iPhone 7 Plus hold down the volume down and power button.
If you’re still noticing random reboot issues, update your applications. If that doesn’t help you should download the latest version of iOS 10 to see if that irons out your issues.
How to Fix iOS 10 Problems If Nothing Else Works
If your iOS 10 problem isn’t listed here or these fixes don’t help, there are a few other solutions we recommend.
If you want to continue to try and diagnose the problem from your chair, head to Apple’s discussion forums and ask for help. Just make sure you do it in the right place. If you’re unable to find a fix there, it’s time to take a more drastic approach.
You can try downgrading to a previous version of iOS to see if that improves performance. There’s no guarantee that it will but there’s also no guarantee that it won’t.
If you’re fed up and still don’t want to move from your chair, you can do a factory reset or restore from a backup.
A factory reset will wipe everything on your phone or tablet and return it back to the way it was when you first bought the device so you’ll need to make sure anything and everything you care about (photos, videos, etc) is backed up properly.
To perform a full on factory reset on iPhone or iPad go to Settings > General > Reset > Erase All Content and Settings. Again, this should only be used as a last resort.
If you’re fine with leaving the house, we recommend taking your device into your local Apple Store. Schedule an appointment at the Genius Bar and see if the geniuses there can diagnose your iOS 10 problem.
Install iOS 11.3.1 for Better Security
Apple's iOS 11.3.1 update comes with four known security patches for all iPhone, iPad, and iPod touch models capable of running iOS 11.
If you skipped iOS 11.3, your iOS 11.3.1 update comes with 27 additional patches for potential exploits. Those of you lingering on iOS 11.2.6 would be wise to make the move sooner rather than later.
If you missed iOS 11.3, your iOS 11.3.1 update also includes a new privacy feature. When an Apple feature wants to use your personal information, an icon now appears with a link to access detailed information about how your data will be used and protected.
If you're running iOS 11.2.5 or older, you're exposed to an issue that lets people send a specific character that will crash an iOS-powered device and block access to the Messages app. It can also block apps like Facebook Messenger, Gmail, Outlook, and WhatsApp.
The iOS 11.2.6 update's main purpose was to patch up this issue. If you skipped iOS 11.2.6, you'll get these enhancements with iOS 11.3.1.
If you're running iOS 11.2.2 or below and receive a certain GitHub link through your Messages app, your iPhone or iPad can lockup or respring. The Messages app will also become unusable.
If you're on iOS 11.2.1, your iOS 11.3.1 update includes security improvements to Safari and WebKit to mitigate the effects of Spectre. If you're running an older version of iOS, your iOS 11.3.1 update will come with a lot more.
Apple's iOS 11.2 update fixed several problems, but it also brought problems of its own including a potentially nasty zero-day iOS HomeKit vulnerability.
The vulnerability, discovered by Tian Zhang, allowed for unauthorized control of HomeKit accessories including garage door openers and smart locks.
Apple quickly rolled out a server-side fix, but the company restored full functionality with the release of iOS 11.2.1. If you skipped iOS 11.2.1 and use HomeKit, you should download iOS 11.3.
If you skipped iOS 11.2, you'll get a few more patches with your iOS 11.3.1 update. Apple's iOS 11.2 update delivered 11 patches including one for Mail and one for Wi-Fi.
The iOS 11.2 and iOS 11.2.1 updates also patched up a widespread security issue called "Meltdown." Apple says its analysis suggests it "has the most potential to be exploited."
Meltdown affects all iOS 11 powered devices so we highly recommend downloading iOS 11.3.1 if you skipped iOS 11.2.
If you skipped iOS 11.1.2, iOS 11.1.1, and iOS 11.1, you'll get additional patches with your iOS 11.3.1 update.
The iOS 11.1 update delivered eight security patches including a fix for a serious Wi-Fi vulnerability called KRACK or Key Reinstallation Attack. KRACK is an exploit that targets the common WPA2 encryption protocol.
If you're just now making to move from iOS 10 (or whatever you're on) to iOS 11, your iOS 11.3.1 update will come with even more security features.
In iOS 11 you can't establish trust with a PC using fingerprints alone. You'll also need to put in a full passcode in order to gain that trust.
If you skipped older versions of iOS, your iOS 11.3.1 update will come with an even longer list of security patches.
Apple's iOS 10.3.3 update delivered 24 security patches addressing potential issues with Contacts, Messages, Notifications, and Safari. It also included a patch for a potentially dangerous Wi-Fi exploit called "Broadpwn."
If you skipped iOS 10.3.2 you'll get 23 additional patches with iOS 11.3.1. And if for some reason you missed iOS 10.3, you'll get 60 security patches with your iOS 11.3.1 update.
If you want to protect the data you store on your iPhone, iPad, or iPod touch, you should make your move to iOS 11 and iOS 11.3.1 soon.
This is particularly important for those of you running older versions of iOS.