The colorful 6.1-inch iPhone XR has been out for more than a year now and we’re still getting a lot of feedback from those who’ve adopted Apple’s colorful flagship.
A lot of the feedback is good. The iPhone XR is cheaper than Apple’s flagship iPhone XS and iPhone XS Max models, much cheaper than Apple’s new iPhone 11 models, and it can still hold its own. That said, we’re also seeing negative feedback emerge.
Some iPhone XR users are dealing with hardware problems while others are experiencing issues with the device’s iOS 13 software.
In this guide we’ll take you through the most common iPhone XR problems. We’ll also provide you with some tips and resources that will come in handy if you start noticing issues on your new phone.
iPhone XR Problems
Some iPhone XR users have had problems activating the phone at home. This is a common issue with new phones and it’s sometimes easy to fix.
If you’re unable to activate your iPhone XR, take a look at Apple’s System Status page. If the circle is anything other than green, you’ll have to wait until it’s green before trying to activate again.
If the circle is green and you still can’t activate your phone, make sure your SIM card is in properly. If you’re getting a “No Sim” or “Invalid SIM” error, head here for help.
iPhone XR users are also complaining about restore issues, issues setting up Face ID, Bluetooth problems, Wi-Fi problems, weird battery drain, Exchange problems, issues with first and third-party apps, crashes, abnormal amounts of lag, crashes, and iCloud problems.
We expect this list to grow as more people buy the iPhone XR throughout 2020.
Where to Find Feedback
If you own an iPhone XR or if you’re thinking about buying one for yourself or a loved one, you’ll want to dig into feedback from iPhone XR users.
If you need additional feedback, please take a look at our quick impressions of the iPhone XR’s iOS 13.5.1 update.
How to Fix iPhone XR Problems
If you’re dealing with issues and your iPhone XR is running iOS 12 or an older version of iOS 13, try updating to iOS 13.5.1.
If you’re already on iOS 13.5.1 or you don’t want to upgrade just yet, take a look at our list of fixes for the most common iOS 13 problems.
If you can’t find a fix for your iPhone XR’s problem in those walkthroughs, check Apple’s discussion forums for other potential fixes.
- Fully unlocked and compatible with any carrier of choice (e.g. AT&T, T-Mobile, Sprint, Verizon, US-Cellular, Cricket, Metro, etc.).
- The device does not come with headphones or a SIM card. It does include a charger and charging cable that may be generic, in which case it will be UL or Mfi (Made for iPhone) Certified.
- Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arms length.
- Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
- Tested for battery health and guaranteed to have a minimum battery capacity of 80%.
If Apple’s frontline customer service can’t find a solution for your issue, you might want to take your phone into your local Apple Store or your local carrier location. They might be able to diagnose the issue in minutes.
If you’ve got an Apple Store in your area, schedule a Genius Bar appointment. Your iPhone XR is under warranty so if the problem is serious, you might be able to get a replacement.
How to Downgrade the iPhone XR
Sometimes you’ll have the option to downgrade your iPhone XR to another version of iOS. Downgrading can have a positive impact on your device’s performance.
Apple has stopped signing on older versions of iOS 13 and that means you can’t move back in an effort to improve your phone’s performance.
Our guide to the iOS 13 downgrade will walk you through everything you need to know for next time.
Apple’s working on a new version of iOS 13.
The company’s pushed an iOS 13.6 update into beta testing. We don’t have a release date and we expect the software to stay in beta testing for a few more weeks.
iOS 13.6 is a milestone update which means it will should bring a mix of new features, bug fixes, and security updates to the iPhone XR.
For more on iOS 13.6, take a look at our guide.
Apple is also working on an iOS 14 update for the iPhone XR and the first version of the new operating system is available right now via the company’s beta program.
For more on iOS 14, the beta, and its release, please take a look at our guide.
Install iOS 13.5.1 for Better Security
If security is important to you, think about installing the iOS 13.5.1 update.
iOS 13.5.1 brings one security to iOS 13-powered iPhone models which you can read about on Apple's website. The patch is for an exploit used by jailbreak developers.
If you skipped iOS 13.5, iOS 13.5.1 brings iOS 13.5's 41 new security patches with it. Apple's posted the details on its website and you can dig into the particulars if you're interested.
Among them, patches for the company's Mail app, Wi-Fi, AirDrop, Bluetooth, FaceTime, Messages, and Notifications.
If you skipped the iOS 13.4 update, you'll get iOS 13.4's 28 security patches with your upgrade. You can read about all of them on Apple's website right here.
iOS 13.4 also brought several improvements to Apple's Intelligent Tracking Prevention. Apple's John Wilander outlined them in a blog post and it's worth checking out.
Reports have outlined a vulnerability in Wi-Fi chips made by Broadcom and Cypress Semiconductor that left billions of devices susceptible to attack.
Dubbed Kr00k, the vulnerability allows nearby attackers to decrypt sensitive information that's relayed over-the-air.
Fortunately, it looks like the issue was patched up with the release of iOS 13.2, an update that arrived all the way back in October.
So if you're running a really old version of iOS 13, you'll really want to move your device up to the newest version of iOS 13.
If you skipped iOS 13.3.1, you get its patches with iOS 13.5.1.
The iOS 13.3.1 update included 21 new security patches that will help protect your device from harm. The company's outlined those patches in detail if you want to dig in.
If you skipped iOS 13.3, you get its patches with iOS 13.5.1. iOS 13.3 brought 12 new security patches to the iPhone and you can read about each one over on Apple's security page.
The iOS 13.3 update also added support for NFC, USB, and Lightning FIDO2-compliant security keys in the Safari browser.
If you missed iOS 13.2, it had 16 new security patches on board. You can read about all of them on Apple's website right here.
iOS 13.1.1 brought a security patch for a third-party keyboard issue to your iPhone. If you're interested in the particulars, you can read about them over on Apple's website.
If you passed on installing iOS 13.1, you get an additional patch with your iOS 13.5.1 update. You can learn more right here.
If you're moving up from iOS 12, you'll get iOS 13.0's nine security patches with your upgrade to iOS 13.5.1. Read about those here.
If you skipped iOS 12.4.1 or any older versions of iOS 12, you'll get their security patches with your iOS 13.5.1 update.
iOS 12.4.1 only had one patch on board, but Apple's iOS 12.4 update brought 19 security patches to the iPhone. If you're interested in the specifics, you can read about them on right here.
In addition to those patches, iOS 13 itself comes with some security and privacy upgrades including improved anti-tracking features in Safari and the ability to get rid of location metadata in your photos.
You also now have the ability to block apps from using Bluetooth and the ability to allow apps to access your location just once.
iOS 13 will also send you reminders about applications that track your data.
Last update on 2020-07-08. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API
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