10 Common Galaxy S7 Problems & How to Fix Them

Samsung Galaxy S7 and Galaxy S7 Edge problems continue to plague owners around the world. With that in mind, below we’ll look at some common Galaxy S7 problems and offer tips on how to fix them.

The update to Android 7.0 Nougat recently arrived with plenty of new features, bug fixes, and improved battery life. It’s an exciting update but it’s far from perfect. Users should also read up on our Galaxy S7 warranty information. Especially ones facing the black screen issue or purple lines on the display.

Read: 45 Samsung Galaxy S7 Tips & Tricks

If you’re still experiencing problems after Nougat we’re here to help. Our list covers some of the most common Galaxy S7 problems including weird battery drain, WiFi complaints, and other performance issues.

Galaxy-S7-backmain

How to Fix Galaxy S7 Problems

While many Galaxy S7 and Galaxy S7 Edge owners are reporting an excellent experience, ourselves included in our Galaxy S7 Edge review, some are facing a lot of little frustrating problems. There is a big list of complaints at the Verizon forum, as well as a lot of helpful tips.

Read: How to Fix Bad Samsung Galaxy S7 Battery Life

There are a lot of reports going around that users Galaxy S7 or Edge is randomly freezing, the screen may go green, white or black, and the phone makes a loud screaming type noise. If you’re one of the unlucky few with this, take it back to the store or carrier and get it replaced as soon as possible.

With that out of the way, these are the common problems you’ll want to take care of right away.

Galaxy S7 WiFi Problems

Countless reports are confirming Galaxy S7 and Galaxy S7 WiFi problems, including Gmail sync issues over WiFi. Owners have mentioned slow WiFi performance, drops, or speeds so slow they can’t even load a website or Facebook unless they turn off WiFi.

To make matters worse, a few users are claiming that if Bluetooth is on (but not connected to anything) it’s interfering with WiFi and slowing internet speeds as well.

Galaxy-S7-screenmain

We have good news though, Samsung and Verizon confirmed an update late last year fixed this.

Read: Top 10 Galaxy S7 Edge Settings to Change

That said, if you’re still experiencing Galaxy S7 WiFi problems it’s always a good idea to reset any home routers or modem. Another option is to head into settings > connections > WiFi and forget your wireless network. Then reconnect, put in the password, and connectivity should improve.

Slow Performance (Briefing)

Out of the box, the Galaxy S7 and Galaxy S7 Edge have something called “Briefing” when you swipe left on the homescreen. This is a news app that curates info from multiple news sources all to one place. However, most don’t use it but notice the lag it creates on the phone.

In fact, briefing is one of the biggest causes of slow performance, and we recommend you disable it. You can find the quick instructions below.

briefing

Long-press on a blank spot on the homescreen (which lets you change grid size, wallpaper and add widgets) and swipe over to the left which is “Briefing” and turn it off. Now, this area on the homescreen will be blank so you can add apps or widgets instead of a news app wasting space.

Galaxy S7 (S7 Edge) Bluetooth Problems

Another issue is with Bluetooth on the S7 or S7 Edge. Connection problems with car audio or stereo systems, Android Auto not connecting right, and even some 3rd party accessories.

This happens on occasion with most devices and is quickly fixed by software updates or simply repairing a Bluetooth device to your Galaxy S7. For one, unpair and repair any device trying to use Bluetooth, as that could fix it. And if any “permissions” appear during this process make sure it’s set to allow. Owners can also head into permission controls in settings and make sure they didn’t deny access to certain apps.

Screen Shot 2016-03-29 at 11.57.46 AM

However, another option that typically has shown to fix Bluetooth problems is by doing a little trick. Owners can pull down the notification bar and hit the gear-shaped settings button up top. Then in settings head to Applications > Application Manager > More and find an app called Bluetooth Share as shown above. Hitting “Force Stop” or clearing the cache then turning Bluetooth off and back on again typically solves any remaining problems.

Bluetooth was a big area of concern with Android 7.0 Nougat, and other small bug fixing updates will likely arrive later this year.

Galaxy S7 App Tray

Another problem or inconvenience is how the application tray works. Apps aren’t in order, and newly installed apps get added to the back of the list, which is frustrating.

Hit the bottom right icon to open the application tray, then tap the “A-Z” button near the top, and hit save. This will now list apps alphabetically, the way it should have from the beginning, and make finding apps easier.

Galaxy-s7-apptray

However, once a user installs a new app it goes to the back of the list, not in the A-Z order location. So you’ll have to hit A-Z and save once again. Frustrating, we know. Another option is to download a new “Launcher” from the Google Play Store, which often changes the look and feel of an Android device, including the application tray.

Our favorite is the Google Now Launcher which makes it similar to a stock Nexus phone made by Google. Or something like NOVA Launcher is a great choice as well. It’s customizable, and the app tray won’t act funny. Or for the latest, try the Pixel Launcher from Google’s brand new Pixel smartphone.

Galaxy S7 Camera Failure

“Warning: Camera Failed” is a notification we’re hearing a few users are having problems with at times. This could be due to a wide array of things, and we have some potential fixes.

Galaxy-S7-side

The Dual Pixel camera takes great photos as long as the camera app isn’t throwing out this error. I’ve yet to experience it, but we’re hearing Samsung’s own “Smart Stay” feature is the cause.

Head to Settings > Display > and turn off Smart Stay, and then try the camera again. If it still doesn’t work reboot the phone, or do a hard reset by holding down power and the home button for 7 seconds. Also, try heading into settings > app manager > and force stopping the camera application as well.

Wet Speaker Galaxy S7 Problem

Samsung’s Galaxy S7 and Galaxy S7 Edge are IP68 dust and water-resistant. Not waterproof. This means it can handle 5ft or more underwater for over 30 minutes and come out working fine. This is without any flaps covering ports, or the speaker. The speaker doesn’t work right until it is completely dry.

Galaxy-S7-water

For the most part, the phone will continue to work perfectly, but the speaker and a few other things need to actually dry out first. Samsung is using a coating on the inside, as well as surface tension where without a lot of movement the water simply won’t go in the speaker, but it can. There is a screen behind the aluminum to stop most, but not all.

Let the Galaxy S7 or S7 Edge dry out, shake it to get any water that could be in the speaker, or tap it against your hand. Once it’s dry, the speaker should sound the same mediocre quality it was before it got wet.

Disable Always-On Display

It isn’t really a problem, but some users absolutely hate the “Always-On Display” where the screen never turns off. In reality, about 90% of it is off, and Samsung’s only lighting up the pixels it needs to display the always-on information. Like the clock, date, time, battery and other things. It’s nice, but moves a lot (to prevent burn-in or ghosting) and is distracting.

Galaxy-S7-main-AOD

Simply disable the always on display feature by heading into Settings > Display > Always On Display > and Turn it off. More details are available here.

Don’t forget to keep the Always On Display up to date. Owners can head into settings > display > always on display > and tap “About Always On Display” and then select “Update”. Recent updates introduced new features like 3rd party text support and more control over the screen.

S7-AOD1

The always on display no longer moves periodically. Instead, individual pixels move on occasion which we can’t see with our naked eye, and the AOD moves each time a user turns the screen on or off. This prevents burn in using two different methods but isn’t nearly as distracting.

Another update added sleep times where we can actually keep the Always On display enabled, but it will turn off at select times like at night, or while working. Perfect for those who like the feature but don’t want it on 24/7.

Galaxy S7 Getting Hot

These phones have amazingly beautiful displays with a powerful Quad-core processor or even an 8-core processor for models outside the United States. They can get hot while gaming, and especially while using the free Gear VR headset that many buyers received.

Galaxy-S6-charger

Also, we’re hearing a lot of complaints about it getting hot while charging. This is expected, but if you’re playing games as it recharges, things can get toasty. I use a case, so never notice this, but we can actually change settings to lower this overheating problem.

For the most part, all phones get a little warm, so this isn’t a concern. However, Galaxy S7 owners who don’t like it can head into Settings > Battery > and turn off the “Fast Cable Charging” which is Quick Charge 2.0 or Samsung Adaptive Fast Charging. This means the phone won’t charge from 0-50% in about 25-30 minutes and will take over 2 hours to recharge, but it won’t get as hot and may preserve the life of the battery.

On the flip-side, I’ve received multiple complaints from owners that are saying the Galaxy S7 isn’t charging fast. One user even said it takes twice as long to recharge as it did when he first bought it back in March. While yes some batteries will degrade over time, he actually disabled the setting mentioned above, on accident. In the battery settings menu don’t accidentally uncheck “Fast Cable Charging” or the Galaxy S7 and S7 Edge will go back to old slow charging speeds. If your phone is charging slow, check that before trying a new cable and wall adapter.

Galaxy S7 Reboot

Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, a quick reboot fixes most problems I’m asked about daily.

Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to working order.

Read: How to Reset a Frozen Galaxy S7 and Galaxy S7 Edge

Also, above is another method to do a hard reset. This is helpful for a frozen or unresponsive Galaxy S7, or just a simple way to hard reset the phone. Press and hold the power button and home button, together, for 7-8 seconds until the Galaxy S7 vibrates and reboots.

Galaxy S7 Factory Data Reset

Last but not least is a factory data reset. This is the last resort, as it will erase all user data, apps, messages, and content from the phone. This typically fixes any major issues, software problems and more, and reverts the phone to stock out of the box software.

This is the best route to take, and something I do after every big software update to start fresh, but it wipes out everything on the phone. Backup all data using many of the tools available, then follow the steps below to reset and start fresh. A great method is Samsung SideSwitch, or the backup solution found in settings using a Samsung account.

Galaxy-S7

Start by going to Settings > Backup & reset > Factory data reset > and Reset Device. This will take a few minutes, load the Android screen and flash the stock software, then reboot to the setup screen as a new device. Restore everything, and try using the phone again. This should fix most problems.

The Galaxy S7 and S7 Edge have been available for over a year. Updates have either fixed problems, or users learned to deal with them. You shouldn’t have to though, and hopefully, our tips are helpful. Check back often for more information to fix new issues, or on software updates from Samsung. If you’re still experiencing a big problem contact Samsung for further support.

While you’re here, check out our collection of the best Galaxy S7 cases in the slideshow below.

20 Best Samsung Galaxy S7 Cases

Galaxy S7 S-View Flip Cover (Clear)

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Galaxy S7 S-View Flip Cover (Clear)

First up is a fan-favorite, being the official Samsung S-View flip case. For the S7 Samsung actually has three different S-View Flip cover cases. There's the traditional flip cover with a window like previous years, then a completely clear one, and an LED flip case. Our favorite is the clear case. This offers a full view of the entire screen, not just the small cutout like previous years.

It does everything the others do, gives quick access to information on the screen, at-a-glance information, and lets users answers calls and take pictures without opening the case. This one also has a new notification bar (while the case is closed) allowing users access to more than just missed calls or texts. 

Buy it Now for $59.99 in three colors

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270 Comments

  1. Sean

    03/29/2016 at 6:58 pm

    I have been having issues with the SD card. Throughout the day, I will see the SD card in the notification panel. it says something like “SD card for viewing files or photos” then asks to explore or eject. This was happening a lot until I formatted the card while in the phone. I of course had to transfer everything back and it seemed to take forever. The files are now viewable on the card and i haven’t seen this nuisance in the notification panel nearly as much.

    Reply

    • Cory Gunther

      03/30/2016 at 10:01 am

      I get the SD card notification on each reboot, and that’s all. I have the 200GB SanDisk and haven’t had a single problem. I never see it once I swipe it away. But yes, I’d recommend all users format their SD car IN THE PHONE” for the right file system and then transfer their data over.

      Reply

      • Tacita

        03/31/2016 at 7:24 am

        Hello Cory, you are using a 200GB SanDisk card. Are you using it to store your downloaded apps from Google playstore, or store all the apps on your phone?

        Reply

    • xgman

      04/05/2016 at 1:35 pm

      The SD card constant notice is a hardware bug on some units. I swapped mine at Best Buy and no more problem.

      Reply

  2. Lloyd

    03/29/2016 at 8:10 pm

    My Gs7 edge crashed twice already… The screen freezes followed by a loud screaming noise, then the screen blacks out then resets. Currently it’s frozen again after using the vr headset for the first time. The screen is black with the buttons at the bottom lit up. Can’t do anything :/

    Reply

    • Delicia Cooper

      03/30/2016 at 2:09 am

      I had that same problem minus the loud noise. After the phone was rebooted by pressing the power and bottom volume key it started back working. I still returned that phone because I had just purchased it, now this second s7 is even worse than the first one I had!

      Reply

      • Marbeth

        03/30/2016 at 1:31 pm

        Same problem with S7Edge. Within 2 weeks from purchase it crashed twice minus the loud noise. Total blackout except a blue light on the top left. It won’t turn of so nothing I can do, cant even charge the battery. I waited until the blue light stop flashing after 30 hrs, obviously running out the battery. Then I recharge and slowly it came alive. Still I was unhappy and returned the unit.

        Reply

        • Madz

          04/24/2016 at 9:25 am

          I had just experience it and i panicked.. i was browsing instagram and lagged and then the sound came then the screen turned black for i guess 10 minutes then the blue light appeared.. then i tried to look for my charger but nothing changed.. even the battery bar didnt show up..for i guess another 5 minutes when i heard my message notification sound and saw my phone was ok again.. what are we going to do the next time it will happen?

          Reply

      • shay wataru

        04/13/2016 at 4:16 am

        how do i fix my s7 if it dropped now the screenturns black but the blue light is blinking and the white light for the homescreen is turning on?

        Reply

        • Robert Harris

          08/12/2016 at 10:31 am

          having same problem, have you a fix yet?

          Reply

    • jxavi33

      04/12/2016 at 3:37 pm

      have you fixed it? im having the same problem as well

      Reply

    • Kay

      05/03/2016 at 10:08 am

      I’m having the dame problem. It happened to me 3 X now. Once I was viewing pictures in my gallery, other times I was on youtube or browsimg the net. The screen freezes, followed by a loud noise, amd it restarts. For the amount of $ I paid for this phone, this is unacceptable. Frustrating..

      Reply

    • Kwadwo

      08/07/2016 at 5:53 am

      Same problem

      Reply

  3. amanda wildt

    03/29/2016 at 10:22 pm

    All my apps keep force closing! Even the stock ones. I’ve wiped my phone twice already and no luck. I’ve also tried clearing cache and data multiple times. A soft reset helps for a couple minutes then they start force closing again.

    Reply

    • Cory Gunther

      03/30/2016 at 10:02 am

      Wow Amanda, maybe try getting a replacement. I’ve had the Google Play Store crash one, during a huge restore. That’s it. Everything else is working amazingly well on my S7E.

      Reply

  4. Itok

    03/30/2016 at 1:32 am

    my S7 edge often got “emergency call only” at least 2 times a day, I tried , Only restart the phone to fix the problem
    Any advce to fix the problem ?

    Reply

    • amanda wildt

      04/01/2016 at 8:14 am

      Get a new sim card from your carrier. It’s basically saying your Sims not active or just not working.

      Reply

  5. Delicia Cooper

    03/30/2016 at 2:05 am

    My s7 turns off by itself and freezes up while in use randomly. This is my second one. I took the first s7 back because the screen went black and the phone wouldn’t do anything besides flash the notification light. How can this power issue be resolved? I did the update, but that didn’t work.

    Reply

    • Kristin Forrest

      03/30/2016 at 12:16 pm

      My s7 just did the same thing. Black screen and only the notification light working. Did you have to replace your phone?

      Reply

      • Kortni D'Andrea

        04/01/2016 at 5:47 pm

        I had this issue and after attempting pressing and holding the volume down Button and the side power button at the same time multiple times it finally began restarted and i havent had problems since

        Reply

  6. Andrea C

    03/30/2016 at 3:27 am

    my s7 keeps freezing and switching off. these phones are rubbish im so disappointed in samsung!

    Reply

  7. RAG

    03/30/2016 at 9:19 am

    I just got my S7 galaxy about a month ago. Everything was great until last night. I went into my email and after a few minutes screen went dark and it’s not responding. It’s still on but I can’t access screen no matter what I do. I’ve already tried different suggestions. Not happy!!

    Reply

    • Cory Gunther

      03/30/2016 at 10:04 am

      Even doing a hard reset by holding power and home button for 7-8 seconds? Hm. I’m hearing this a bit. I’d try getting a replacement. I’ve yet to have a single problem on my S7 Edge. I have two and they both work great. One AT&T, one Verizon.

      Reply

    • Marbeth

      03/30/2016 at 1:37 pm

      I had the same problem and i have returned it back. lucky it was still on warranty period. Try this..once the blue light stops, recharge it and it will come back.

      Reply

  8. Olivia West

    03/30/2016 at 9:43 am

    All of a sudden my fast charge won’t work in wonder what’s the problem

    Reply

    • Cory Gunther

      03/30/2016 at 10:06 am

      Are you using the Fast Charger that came in the box, along with the included micro-USB cord. It’s rare, but some cheap USB cables do charge only, not data, and aren’t thick enough to give it enough power to do fast charging. So we’d recommend using what came in the box, or buying a replacement Fast Charger like Anker or Tronsmart from Amazon.

      Also, don’t game while it’s charging. If it gets too hot it won’t charge quickly. There’s also a setting under “battery” to turn OFF quick charge. Make sure that wasn’t accidentally pressed. My only “issue” is the screen is a little over sensitive, and sometimes I hit the wrong thing by mistake while scrolling. Make sure you didn’t turn off quick charging.

      Reply

  9. Anne

    03/30/2016 at 6:42 pm

    I had a problem on screen rotation. It is a bit annoying when my screen stop rotating. I tried to reset my s7 edge but still it doesn’t change anything. Really slow. And sometimes it won’t even rotate

    Reply

    • Alexandra

      03/31/2016 at 6:17 pm

      Anne, I am having a similar problem, except for I turned OFF auto rotate and it still rotates! This seems to have happened after the latest update that I did yesterday. I also used it under water a few days ago, but I hope this wasn’t the cause, as I thought there weren’t supposed to be any problems when you get it wet!
      Does anyone else’s S7 constantly rotate back and forth to landscape, even though you turned that off?

      Reply

      • Cicely

        04/06/2016 at 1:47 pm

        Yes, I have had this problem. And still getting loud notifications when the phone is in silent. I replaced the unit and I still have the same problems. Also some apps don’t work, like the alarm.

        Reply

  10. Derek Bublitz

    03/30/2016 at 8:14 pm

    When I first got my gs7 Edge and I plugged it in for it to charge it would say fast charging and it would be like 32 minutes but now it’s his cable charging 2 hours and 7 minutes and I have the fast charging on why is that?

    Reply

  11. Tommie Rae

    03/30/2016 at 9:23 pm

    I’ve had my S7 for 13 days, screen went black only see blinking notification light, and buttons on bottom light up, tried the hard reset and nothing however camera keeps going off but screen is blacked out, nothing is working….so not happy actually thinking of converting to the iPhone……so ticked and disappointed!

    Reply

    • Kortni

      04/01/2016 at 5:49 pm

      I had the same issue but after i held down the volume down button and side power button simultaneously with multiple attenpts it finally came back on and now works perfectly

      Reply

    • LT

      04/13/2016 at 4:26 am

      My story exactly!!! Bought s7 … Had same problems… Finally totally froze on me yesturday … And went black for hours.. Couldn’t revive it!! Will be going to iPhone too!!!

      Reply

  12. Dan Martin

    03/30/2016 at 10:49 pm

    While gs7 connected to WiFi at 12am 3am 6am 9am 12pm 3pm 6pm 9pm it uses data not through WiFi. Size of file is different every time

    Reply

    • mel

      07/04/2016 at 2:38 pm

      I have the same problem!!!

      Reply

  13. Matthew McCook

    03/31/2016 at 1:34 am

    My home button quit working for some reason on my S7 edge. Every time I press it nothing happens now. It doesn’t go back or home or anything.

    Reply

    • Justin Ross

      04/17/2016 at 12:42 pm

      Same problem here. Nothing out there on how to fix it.

      Reply

      • Michael Tennyson

        04/20/2016 at 10:11 pm

        Mine too how do we fix this my wife’s doesn’t do this

        Reply

  14. Sopheia

    03/31/2016 at 5:31 am

    Had my s7 for two weeks and as of last night it has blacked out twice. I know it’s on but I can’t do anything with it. I’ve done a hard reset numerous times….nothing!! I’m so disappointed.

    Reply

  15. david

    03/31/2016 at 6:17 am

    My s7 keep restart and my battery time by time getting hot

    Reply

  16. Cheri

    03/31/2016 at 6:32 am

    I am not able to turn off my S7. Tried to reboot but the Google screen comes up instead.

    Reply

    • Dan

      08/22/2016 at 9:38 pm

      This is 5 months later, but if you still happen to be having this problem, the power button is on the side. It seems like you were trying to power off using the home button, because THAT brings up Google.

      Reply

  17. YRC

    03/31/2016 at 6:54 am

    Phone going black, cant see anything? Got phone on the 9th. Not Happy, Is there anything that can be done or should I go and have it replace?

    Reply

    • Kortni

      04/01/2016 at 5:51 pm

      Try holding the volume down Button and the side power button down simultaneously until the phone restarts. I had to do that multiple times beforeit worked.

      Reply

  18. Amanda

    03/31/2016 at 8:36 am

    I keep hearing about the great battery life. I got mine on FRIDAY— I charge it overnight and unplug around 6am….its 1035am and its already at 40%? I am at work and only use it to check Facebook and listen to Spotify. How does this batter drain so fast? By the time I leaving work at 330pm It’s almost dead. What am I doing wrong??????????? others must use their phones for much much more

    Reply

    • Katie

      04/12/2016 at 5:25 am

      Amanda,
      Since this phone has the fast charging capability. I was told by T-Mobile to never charge it over night. It will kill the battery because it will constantly be trying to charge it to 100% even thought it was already there..

      Reply

  19. Ross

    03/31/2016 at 12:36 pm

    My issue with my Verizon S7 is that the screen randomly turns on often shortly after I hit the power button to turn the screen off. I just put it down on my counter and often it comes back on after a few short minutes. Annoying, but not the end of the world. Any suggestions would be appreciated.

    Reply

    • Jack

      04/20/2016 at 10:10 am

      Ross I’m having the same problems as well and would also appreciate any suggestions.

      Reply

  20. Kerry masterson

    04/01/2016 at 2:21 am

    My ability to make out going calls quit working. Any ideas?

    Reply

  21. Jesse

    04/01/2016 at 4:12 am

    So i bought my s7 a few weeks ago snd the next thing you know always on display screen starts to flicker,and just shows the time it’s weird and idk if you can help me on this it didn’t act like this before

    Reply

  22. Pravin

    04/01/2016 at 4:30 am

    by reading all the reviews iam really confused whether to buy samsung galaxy S7 or not.? Plz help me and suggest whether I should Buy S7 or not.

    Reply

    • Kathleen Cole

      08/02/2016 at 9:10 pm

      Pravin, idk if uou already did, but if not i would highly recommend just getting the S7 and not the S7E. It becomes very sensitive to touch from just being held because of the edge features, which are honestly little more than lights and whistles than anything truley useful or amazing. Pretty much, for me anyway, all it does is cause unnecessary problems with no real redeeming qualities. I rarely even think to attempt to use it! Just a nuisance if u ask me. I will say, tho that the quality of picture and of available special effects without having to purchase such special effects from some unknown (and as such a very real possibility of it being a scam place to get ur info with purchases of these fun little novelties) source. So i give the camera a double thumbs up. My biggest problem has been getting the power cord to stay in the port and nit just fall out, therefore leaving me with a dead or nearly dead phone in the morning or whenever, but ALWAYS AT THE WORST POSSIBLE TIME!! I even had the phone replaced under warranty and the new one is even WORSE ABOUT THIS ISSUE!!! Has any1 else experienced this?

      Reply

  23. kiera

    04/02/2016 at 12:54 am

    well here’s one for you all… today I was hot spotting my phone and BAM screen turns green and now wont do a thing… ive had it 16 days!! Now my Note4 I have I can hotspot for hours but thought no I would use my s7 edge today… hmmmm never again… called the mobile provider and have to take back and hopefully as its within the 30 days I will get a replacement if not im screwed!!!!

    Reply

    • Neci

      04/12/2016 at 9:30 am

      My screen did the same yesterday. A line started displaying about 1/4 the way down the screen all of a sudden, and when I turned it off, the save screen turned green, and I could not get back in the phone until I called through my blue tooth. Then when the screen does display, it flickers. I believe it is the video card. They are sending me a new phone with the manufactures warranty.

      Reply

  24. Wp

    04/02/2016 at 2:22 am

    My s7 froze and tge only way to get back going was hard resetting it, only its not holding power and home, it’s holding down volume as well… every freaking button needs to be pressed apparently. Please update your guide

    Reply

    • Lylith

      05/01/2016 at 7:57 pm

      ^ You are a lifesaver, sir.

      Reply

  25. Matthew

    04/03/2016 at 6:11 am

    My S7 Edge cannot detect any nearby BT devices to pair up with. I tried clearing the cache and even force stop the BT Share app but it didn’t work. And yes, my app is updated. Does that mean i have to take my phone in to a Samsung service center?

    Reply

    • Cindy

      05/18/2016 at 2:10 pm

      That happened to mine. I had to un-pair and re-pair the bluetooth

      Reply

  26. Robin

    04/03/2016 at 7:42 pm

    My S7 edge will not turn off or reboot

    Reply

    • Edgar alarcon

      04/06/2016 at 10:11 pm

      Hey by any chance did u ever get this issue fixed? I’m having the same issue

      Reply

  27. Joey Skaggs

    04/04/2016 at 1:33 pm

    My down volume button is also malfunctioning, but my concern is the volume on the touch screen randomly pops up and goes all the way down and will not go off screen even if I touch it to volume up. it only does it like twice a day but when it happens I have to reboot to make it go away. Almost like a glitch in the volume.

    Reply

  28. xgman

    04/05/2016 at 1:39 pm

    Wow, loads of problems in this thread. . . . then again, that’s the title of the thread, so maybe it draws them in. Hope these are not widespread..

    Reply

  29. Apryl Valy

    04/06/2016 at 12:32 am

    I had the s5, bought 2 of these and the one I use for personal keeps flipping random pictures sideways. Super annoying. The flash also is basically non-existent. I’ve had the 3 and the 5 so I’m not a Samsung newbie but nothing is fixing these issues. Pictures are amazing if no flash needed, including the reverse mode. Other feature is how it forces you to give all these permissions then when I open something, it doesn’t ask me what forum to use. IE Chrome for a link or what picture site to load from. I want to love this but…..

    Reply

  30. Angel

    04/06/2016 at 1:35 am

    I just bought the s7 edge and try to test the water resistant part of it by getting it wet in a cup but after that there is a lot of moisture trapped in both of the camera lens compartments 2 days after and still no sign of going away

    Reply

  31. Jackelin Lopez

    04/06/2016 at 9:04 am

    My galaxy s7 just did the same thing. Black screen and only the notification light working. Did you have to replace your phone?!?

    Reply

  32. cat clark

    04/06/2016 at 11:32 am

    My brand new S7 did the same thing a few minutes ago! Froze then black screen, only blue light flashing. The battery got screaming hot and I actually put in fridge to cool down. Got online to talk to Verizon and the darn thing just popped back on. Wasn’t using it at all when it happened, almost fully charged…So weird….

    Reply

  33. Edgar alarcon

    04/06/2016 at 10:08 pm

    We just bought the s7 edge 2 weeks ago. My girlfriend tried turning off by holding the power button and it doesn’t turn off or give u the option to do so. How can I reboot the phone? I’m also thinking it might an issue of the phone messing up the button. Can anyone help?

    Reply

  34. Apryl Valy

    04/07/2016 at 7:37 am

    That is not normal. You do use the side button to power off, restart, etc. I’d go to a local store. I’m still trying to figure out my stupid pics flipping.

    Reply

  35. Annette Daughdrill

    04/07/2016 at 8:23 am

    I’ve had mine freeze up twice, the second time I had to take it back to the store and the first two employees at Verizon couldn’t restart it, the third was able to. My problem now is the battery draining quickly. I took it off the charger(regular not fast charge) when I woke up and did not use it for 2 1/2 hours and it was 62%. The usage showed google services had used 50% and next was google app. How can I keep google from draining my battery? I don’t remember loading a google app.

    Reply

  36. Francisco.

    04/07/2016 at 1:24 pm

    I am having issues with interference, inside my office I can make phone calls but can´t receive them. Once I leave the room the cell recovers the habiity to receive calls, any ideas?

    Reply

  37. Carrie

    04/07/2016 at 7:05 pm

    My daughters phone just did the same thing. It just Blackout. She can here her notification but can’t do anything. She can hear it ring but can’t answer it. She hasn’t had it two weeks yet.

    Reply

  38. Charee

    04/08/2016 at 7:15 am

    Does anyone else’s phone light up when receiving any kind of notification? I have it set to not light up but it does anyway. Can anyone help? This is annoying? I’ve never had my screen turn on for a Facebook notification until last week. Thanks!

    Reply

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    04/08/2016 at 8:15 am

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    Reply

  40. Randy

    04/08/2016 at 2:13 pm

    Help!!

    I have the S7 Edge. I use a Plantations headset (PLT Legend and PLT_M155) with the phone via blue tooth.. The phone keeps dropping the connection and then reconnecting. It happens on every headset with no consistency. I repaired the phone. I have tried stopping the blue tooth service and cleared the cache as well as clearing the phone cache. I don’t want to do a factory reset! Anyone one have any other suggestions?

    Reply

  41. ali almarzooq

    04/08/2016 at 10:58 pm

    i have just bought the s7 edge 10 days back.. im facing the same issue 2 or 3 times daily, it always loose the network connection, either it says network is un available or emergency calls only !! the only way to fix it by restarting the device.. i have changed the sim and also the same issue happens.. any help?

    Reply

  42. Jose A

    04/09/2016 at 4:40 am

    3 different problems.
    1st for the first week I keep receiving a free AT&T message after talking to att they resolve it
    2nd. About 2 weeks ago I keep getting notification about new att software, I would download it but when trying to install it will only go to 25% and it will say ” software interrupted ” then restart. Every day I keep getting same new software notification but after talking to Att and Samsung I just now ignore it. BTW neither att or Samsung can help me fix issue
    3rd. 3 days ago I receive my free gear vr. I followed all the steps to set up but I keep getting same error. ” error occurred, network error”
    Both att and Samsung still have no clue how to fix issue. New phone and both att and Samsung want to send me a “like new device” I told both I didn’t buy a like new device so either fix my phone or send me a new replacement.

    Reply

  43. Parth

    04/09/2016 at 1:22 pm

    I just received my s7 EDGE. Whatever I am doing it takes me to split view of apps and recent app in between operations. Its getting really annoying. Any ideas to fix it or shall I contact my carrier for swap?

    Reply

    • Cindy

      05/18/2016 at 2:13 pm

      There is an app to stop it called MultiWindowToggle. .Download it and you have to shut off the multiwindow each time you restart the phone

      Reply

  44. Talha iqbal

    04/11/2016 at 7:35 am

    My s7 edge hangs i couldnot do anything i press the home button but it didnt work.. then suddenly all black out… after 5 minutes it reboots again and its working fine now… it happend only once .. could anyone help me why this happend… please

    Reply

  45. Matt Cunningham

    04/11/2016 at 8:04 pm

    I haven’t seen this one before. My s7 edge has constant problems with connecting, mostly on Facebook and Facebook messenger apps, but occasionally on others. I have to force close the apps then reopen them, which often temporarily resolves the problems. Should I seek a replacement?

    Reply

  46. Tina Plunk

    04/12/2016 at 11:40 pm

    I am having the same issue with the phone going black and the back button lighting up when I push the home button and also the notification light blinking. I got my phone 4 days ago. When this happened I was charging my phone and snapchatting with someone at the same time and it just went black and was pretty warm. I am so upset. Should I take it back to the store? It’s covered by a 14 day replacement warranty. I am starting to feel like this may not be the phone for me. -_-

    Reply

  47. Michael

    04/13/2016 at 5:24 am

    My s7 edge will randomly go to split screen as if I had just long pressed the menu soft key with no hands on the phone whatsoever… Anyone else having this issue? Would this be a software issue or is there a fault with the phone?

    Reply

  48. Michele Farrelly Duncan

    04/13/2016 at 11:48 am

    Every time I charge my phone and advertisement pops up and I can’t get to my home screen to unlock my phone. For an $800 phone its driving me in sane.

    Reply

  49. Mackenzie Baxter

    04/13/2016 at 12:45 pm

    My mom just did the BOGO deal on the Galaxy s7Edge. Not realizing what she was doing, she inserted her Verizon SIM card into the phone. She wants to give me the phone but with the automatic carrier lock and me being on Sprint’s network, I’m having issues. Is there a way to undo the automatic carrier lock?

    Reply

  50. Cassandra West

    04/13/2016 at 7:55 pm

    My s7 power button and volume down button just stopped working! Idk what to do

    Reply

    • Heather

      05/09/2016 at 4:47 am

      Did you get this fixed?? Mine did the same thing

      Reply

  51. CHARAN JEET

    04/14/2016 at 12:53 am

    MY S7 EDGE WE RECEIVED THE CALL AND MY SPEAKER IS ALWAYS ON . WHAT I DO

    Reply

  52. jose

    04/14/2016 at 5:17 am

    to make calls on facebook wifi powers off and is always the cut in the s5 nounca I went so far with s7 edge this always happen at a time the wiff this on and says not network not available what can do?
    thank you

    Reply

  53. alfredo

    04/14/2016 at 12:05 pm

    my phone saying connection problems what do i do? the apps and internet only work with wifi. where do i go to turn on my data usage?

    Reply

    • Heather

      05/09/2016 at 4:53 am

      Did you get this problem fixed??? I tried the mobile data, turning it off and on bit it didn’t fix. I’ve taken it twice to be worked on and no one can seem to figure out how to fix it

      Reply

  54. Linda Lee

    04/14/2016 at 2:51 pm

    I started having problems today with it getting really hot, now the screen has pink streaks going across, will fade in and out.

    Reply

  55. RICh

    04/15/2016 at 9:23 pm

    Anyone have problems with 7 edge turning the sound on by itself, I turn notifications to mute when at work, when I go on break and use the phone I don’t turn on the sound however when I return to work the sound is back on without me turning it on.

    Reply

    • JW

      05/19/2016 at 7:00 pm

      I have found the same problem. The ringer volume randomly changes itself to vibrate, mute, or off without me making the change. It is very frustrating.

      Reply

  56. Cynthia Fowlkes

    04/15/2016 at 9:30 pm

    Imy on my second s7edge.. cracked my first. But the second ones keeps like automatically refreshing CONSTANTLY. Like the screen will go black then right back on but puts whatever I’m on at the very beginning again. Very irritating. Any suggestions?

    Reply

    • Cory Gunther

      07/15/2016 at 10:17 am

      Try rebooting.. Or even use a 3rd party launcher like NOVA or Google Now Launcher. It’s the launcher.

      Reply

  57. Ernest Hale

    04/17/2016 at 4:15 pm

    My Galaxy S7 won’t connect to my Gear VR, do you think i should perform a hard reset? I did a soft reset before when my s7 screen went black, my Vr stop connecting after that, could it have been the soft reset that did it?

    Reply

  58. sxn520025

    04/17/2016 at 9:10 pm

    My S7 Edge screen went black too………..The notification light still blink, and everything functioned but the screen……sigh………I bought it just a month……..

    Reply

  59. Tarik

    04/17/2016 at 10:13 pm

    Within a month I face the problem with S7 edge. The Screen turned green and than black. The notification light still blinking but I am not able to do anything. I tried re booting but no result.

    Reply

  60. Lia

    04/19/2016 at 12:47 am

    My Tmobile S7 edge is having some issues. The screen will have moments where it turns pink a few times a day. I have not dropped the phone and I have not gotten it wet so I don’t know what’s wrong. Also, after this latest update my screen won’t rotate upside down. Might just be a defect and I will just have to contact Samsung and wait a week for a new one.. Bummer.

    Reply

    • Tarik

      04/19/2016 at 1:04 am

      I had the same problem initially at times screen showed pink at times and then started turning green and later on the screen turned black. My phone is with service center right now.

      Reply

      • billy b

        05/26/2016 at 6:36 pm

        I too have an S7 Edge that turns pink. It has pink streaks going across the screen on any app that you go to. Doesnt hold a charge either. Wish I could go back to the iPhone but I’m stuck on a Next plan thats only 2 months old.

        Reply

  61. Tanya

    04/19/2016 at 6:10 pm

    I’ve had the s7 for 24 hours and thinking about returning. The spacebar is not always responsive especially the sides and it’s super annoying especially when texting. Anybody else experience this?

    Reply

    • Nina

      06/22/2016 at 2:02 pm

      Yes, sometimes I have to deliberately press the spacebar more than once to get it to work. I’m wondering if it’s due to the phone or to the Shatterguardz screen protector.

      Reply

  62. MGWeatherman

    04/20/2016 at 4:41 am

    S7 edge only connects to network when WiFi is on. Checked settings and all SEEMS to be in order….. Any suggestions?

    Reply

  63. katherine

    04/21/2016 at 8:27 pm

    I have a Samsung s7 and the screen went completely black. I tried pressing down the correct buttons to restart it and it’s still black. Need help, answers

    Reply

    • Tarik

      04/23/2016 at 9:51 pm

      I had the same problem I tried every possible way to get back the screen but no result. I gave my phone to service center. I will be collecting it today. I do not know why it happened but reading the blog it seems that it is a common problem in S7.

      Reply

  64. Nick Martinez

    04/22/2016 at 4:50 am

    I just got my phone on Tuesday had it replaced yesterday becauseit kept rebooting itself now my replacement has an issue with the display after turning it on it’s fine wants his own for a while and you’re going through your apps you can see the display go from a crisp and clear display to where you can see it fluctuate how do I fix this particular problem

    Reply

  65. Catey Miller

    04/22/2016 at 5:18 am

    This was helpful, thank you! My biggest issue is that I can’t get the “sent”/”delivered” notifications to turn off in the message+ app. I’ve gone into settings and unchecked the read receipt box and restarted the phone, and I’m still getting the little “sent” messages. Not a huge problem, but very annoying and something I’d rather do without.

    Reply

  66. Hatem Assadi

    04/23/2016 at 10:08 am

    I want to notice that i was shocked when I noticed that my new s7 flash lens are broken without any reason after only to weeks of usage

    Reply

  67. Sandra

    04/23/2016 at 11:10 am

    If I have more than one app running in my Samsung Galaxy S7 the phone shut down restart itself it happens to me everytime I’m listening to either I Heart Radio on the weekends when I do not listen to iHeartRadio when I’m not at work the phone stays on with no problem what can I do to fix this?

    Reply

  68. Jean Payne

    04/23/2016 at 4:38 pm

    i purchased a galaxy 7 edge 4 weeks ago all of a sudden my screen has gone green i cant get into the phone to do anything it just stays green and starts to get hot has anyone had this problem.

    Reply

    • Tarik

      04/23/2016 at 9:52 pm

      I had the same problem with my S7 edge. It is with the service center now.

      Reply

  69. Bonnie Herscher

    04/23/2016 at 4:39 pm

    When I first got my S7..I was receiving text messages via Bluetooth. But, could not reply with just any responses to message..had to use offered suggested responses! Well none of that works now..is this a settings issue? HELP

    Reply

  70. Rob

    04/24/2016 at 6:51 am

    Hello, I recently purchased the new S7. I set up fingerprint lock but it’s not working as I think it should. I have to leave the phone off for x amount of time before it requests a fingerprint to unlock phone. If I’m using the phone and put it to sleep I can click home button and swipe to unlock. If I leave it sit for 20 mins or so it will then ask for fingerprint, password or pin. Can anyone help me with this? Thanks.

    Reply

    • Neeha Agarwal

      05/02/2016 at 11:16 am

      It happened to me and I was so frustrated as well until I found the solution. Your Secured lock time is set to 20 minutes which means you do not need to use the fingerprint to unlock it if you have recently done so. To change that setting go to: settings> Lock screen and security > Secure lock settings >Secured Lock time and change it form 20 minutes to Instantly with the power key or.. option… Voila!!

      Reply

  71. Wesley

    04/24/2016 at 8:57 pm

    I first had issues with the play store being unable to download or install, then I couldn’t connect via wifi at home, but anywhere else is no problem, and now I am just finding it won’t connect to any computers I try using it on. Factory Data Reset time.

    Reply

  72. Trinidy

    04/26/2016 at 7:07 am

    I will most likely be exchanging this s7 for an iPhone. The first day I bought this phone it malfunctioned. I was using the maps navigation and looking though pictures when it suddenly froze. It didn’t unfreeze until the battery died – 6hours. I didn’t know how to do the hard reset but I don’t want to take any chances that it will happen again.

    Reply

  73. Anthony

    04/27/2016 at 1:45 am

    for some reason the default call listening volume goes to very low approx 10% after increasing it on a call. it will stay at the level I change it to for that call and then randomly go back down to 10% on a fresh call, any ideas?

    Reply

  74. JOSEPH

    04/28/2016 at 4:10 am

    Content hidden appears on all Emails , including exchange server

    all settiungs are ok
    lock and security >Show comntent
    notification on for all content
    Notification >advanced
    Pop up and preview ON
    Hide notification OFF
    Hide Content OFF
    Restarted /rebooted several time but still the same issue
    Please advise a fix for this issue
    This appears on for incoming emails
    all other apps like whts app , sms , google maps , weather are ok

    Reply

  75. Kenny

    04/30/2016 at 8:52 pm

    I have a problem with my notification sound. Everything is on and the volume is up but when I get a text it’s doesn’t make any noise at all. I have to keep looking at my phone every few minutes just to see if anyone has texted. Do anybody else have this problem?

    Reply

  76. Luke Lowry

    05/03/2016 at 10:31 pm

    I just got this galaxy edge I went to use it and it was on a Verizon white screen and my blue light is on on top left corner I tried resetting it every way even the last resort to loose all my data and still this screen keeps coming up please help

    Reply

  77. jeannette

    05/05/2016 at 12:33 am

    my phone shut down because it says I put in the wrong password too many times. I am on vacation and have many photos on it and don’t want to reboot it. Any suggestions?

    Reply

  78. Travis

    05/05/2016 at 12:36 am

    Is anyone else’s SMART ALERT not working? I have it on, but all my texts and notifications keep popping up and my phone isn’t alerting me when I pick it up….my old S7 it worked no problem…CMON

    Reply

  79. Luis

    05/05/2016 at 6:32 am

    Why are some of the apps I transfer from my Note 4 to my S7 not showing in apps. If I go to applications it does show but as system apps. Why is that???

    Reply

  80. Andrew Arroyo

    05/05/2016 at 1:58 pm

    I’ve been having trouble connecting Bluetooth to my car audio system. It will connect for a short moment about 30sec-1min then will disconnect. I can not reconnect unless I turn off the car and turn it back on but then it will disconnect again. It is not the car because I just got it serviced and the dealership said they connected their phones (iPhone) and worked just fine. Any suggestions?

    Reply

  81. Christine

    05/06/2016 at 10:28 am

    I am having issues receiving notifications for my apps. When I first got the phone, it worked fine. I keep going to the notification settings and turning it on, but they never pop up. Help!

    Reply

  82. Eric Edwards

    05/07/2016 at 5:12 am

    I have had two issues with my S7 from Tmobile compared to my Note 5. The audio when connected to Bluetooth is soo much quieter even if I max it out. Then the big issue is a lot of times I try to swipe away apps I don’t need open anymore and it won’t let me. I have to click on the X in upper right corner of app when hitting the double rectangle button. It’s like part of the screen is dead.

    Reply

  83. tracy tullis

    05/07/2016 at 7:51 pm

    I have an issue with all my calls on the other end. The persons always complain of me breaking up but I can hear them just fine.And it doesn’t matter if I call or they call. I have everything updated on it. Its been shut down, rebooted, cleaned, cleared.

    Reply

  84. dd

    05/07/2016 at 8:54 pm

    you get a connection error when you open galaxy apps , no net work connection in wifi, conection error 2221:100003. try again or come back later
    any clues to fix the problem as samsung have not seen this before

    Reply

    • Vaness

      05/10/2016 at 4:29 pm

      Same problem on tmobile s7 edge, can’t sync emails, can’t use Facebook or google… i keep getting network error or no connection error. I get notifications for Facebook groups app and can’t clear them after I’ve read them. Any word on this problem?

      Reply

  85. Heather

    05/09/2016 at 5:00 am

    Cant get any apps or internet to work unless connected to WiFi. Now the volume down and side button do not work. For $800 this phone is WORTHLESS

    Reply

  86. Dave

    05/09/2016 at 10:17 am

    My s7 keeps beeping at me and this wave of rings appears briefly at the bottom of the screen. I have no idea what this means.

    Reply

    • Adin Vashi

      06/21/2016 at 9:52 am

      I have the same issue and youre the only person on the internet I’ve found with the same thing. Have you figured it out?

      Reply

  87. Bethann

    05/09/2016 at 10:07 pm

    My phone screen is black and has battery the 2 buttons on the bottom light up what should i do help someone please

    Reply

  88. Damien Duringer

    05/10/2016 at 11:01 am

    I am having problems with call forwarding turning itself on automatically. Three times I have dialed *73 to disable it, but it keeps coming back, and blocking phone calls to me as well as others with the message “the google voice subscriber is not available” any ideas on how to stop this from happening?

    Reply

  89. David

    05/12/2016 at 2:12 am

    Major problems with bluetooth. Tried every fix going and none work. The bluetooth headphones I have work perfectly with my Ipad but disconnect within 30secs with my S7 Edge. This happens with other devices also such as car pairing, speaker pairing etc.

    Reply

  90. Heather

    05/12/2016 at 3:47 am

    I connected to wifi. Went into the phone settings and did the software update. Completely fixed all of my problems. Even the side buttons started working again!!!!

    Reply

  91. Barbara Hammond

    05/12/2016 at 6:19 am

    My S7 freezes up and then reboots everytime i use the Tango video chat app with my grandbaby. Why is that?

    Reply

  92. DANIELLE M VILLALOBOS

    05/15/2016 at 9:04 am

    After a few days software having my galaxy so 7 edge ppl were having trouble hearing me so I turned my phone into Samsung and supposedly everything was fine but now I don’t notifications as far as on my social media access when I used to before. I’ve gone to setting and notifications and the setting are on but still nothing. Also my flash light turns off when I rotate my phone which didn’t happen before.

    Reply

  93. Mequiza Recappe (SuBeauty99)

    05/15/2016 at 7:42 pm

    I bought my phone on May 2,2016.The next day on may 13 my phone was overheating and my battery become exhausted quickly. The next day may 14 my phone still overheating then I saw a vertical black line on my screen but when i make a screenshot and send it to someone you can’t see the line. Now the day everything still the same
    What should I do now $ 700 for such a phone is worthless!!!!!….

    Reply

  94. Kevin

    05/15/2016 at 11:53 pm

    Is any body having this problem I recently noticed something like a ink blob on the top screen close to the front Camara. I own this phone for lesser than a week….How to remove this ink…I really don’t know how it got there!!!

    Reply

  95. Jane Simian

    05/17/2016 at 3:46 pm

    I am having problems with Skype with my new Galaxy S7 Edge. I can send instant text messages and when I receive a call it rings and cuts off. Any helpful hints? Many thanks.

    Reply

  96. Mary

    05/18/2016 at 7:12 am

    i CAN’T SEEM TO GET THE lED LIGHT TO WORK. I BOUGHT A GASBAG LIGHT UP CASE AND IT DOESN’T WORK … ASSUMING BECAUSE THE LED LIGHT DOESN’T WORK?

    Reply

  97. Amber

    05/18/2016 at 2:40 pm

    What is the deal with the blue “ad” that I now have popping up? It shows the time at the top left, the day of the week and date, shows the battery life, has 3 icons underneath the percentage, then an ad and at the bottom it says “Slide to unlock.” I’ve had the Galaxy S7 for about 3-4 weeks now with ZERO problems but now this ad deal is showing up on it’s own many times throughout the day today and it won’t go away and I don’t see a way to make it disappear. Any ideas? What’s the deal? I took a screenshot of it if anyone’s interested…

    Reply

  98. lil speedy mel

    05/20/2016 at 11:09 pm

    My phone keep rebooting on its own like 3 to 4 times a day what can i do to stop this please help me

    Reply

  99. Deepak

    05/23/2016 at 2:01 am

    What to do as when my net is on incoming calls are disabled

    Reply

  100. Jay

    05/27/2016 at 2:54 am

    My S7 Edge has been frozen for almost a day now. I changed the sim card while the device was on the “Always on Display” and that is the only thing I see on my phone since last night. I tried to hard reboot the phone over twenty times but no luck. The phone was just fully recharged.

    Reply

  101. Mel

    05/28/2016 at 8:51 am

    I’ve had my S7 Edge for less than 24 hours and I have a vertical pink line down the center of the screen.

    Reply

  102. paula

    05/30/2016 at 4:14 pm

    i have a s7 by tmobile. this past sat. i put my pin in to unlock my phone and it was saying that incorrect pin. so i tried again and again and it locked it up.so i tried again after the time it locked up. i took it to mobile store they couldnt help me the only thing they knew what to do is to factory reset it so they did. i had to put my gmail account info in it and it didn’t work. it said i had to use the gmail i used to set up the phone. i got onto the computer on my gmail account and i signed into my gmail and it kept saying so i get on my phone and it still says use the account signed up for this phone.i called t mobile and they couldn’t help they need up saying to call a number that was a fax number… called back 2 days later to t mobile and they give me a number to goggle and this support.google.com site that was an advertising number. and the site well i just don’t know I’m still looking

    Reply

  103. Rio

    05/30/2016 at 4:45 pm

    Paula on the lock out, there should be a option to use email, it’s the very first email account you entered on that phone phone on initial set up

    Reply

  104. tracy tullis

    06/04/2016 at 4:09 pm

    I have problem with people not being able to hear me. I can hear them just fine but on their end i break up. This is with more than one person. I have done everything to my phone and even got a replacement. It still has the same issues. This has nothing to do with how many bars are showing, I can full bars and issue still persists. I have tried using wifi still the same problem. I need to know what can I do?

    Reply

    • Rio

      06/04/2016 at 4:17 pm

      Did you transfer data from old phone? If so Back up your phone as separate as possible. Factory reset then load everything except sethings

      Reply

  105. nedumaraw a/l mohan

    06/06/2016 at 12:01 am

    I dont know why my S7 Edge always turn off it self .once try to on its blank and need to press the power button n volume button togetter.Damm setting for S7

    Reply

  106. Aubrin

    06/06/2016 at 8:43 am

    I’ve had my S7 for a couple months now (whenever it first came out) and have had the same issue the entire time. While I’m in a phone call, I constantly cut out and/lose the call. I went to Verizon where they did a soft reset (didn’t work) and told me the new update was supposed to fix it. However, this also hasn’t resolved the problem. I went back to Verizon last weekend and they replaced the sim card and said that should fix it. But, I am still having the problem. Before this phone I had the S5 through Verizon and had great service. I am in the same place and still with Verizon so there is no reason I should have less bars but I do. Anyone else have this problem or know how to fix it?

    Reply

  107. Robert Burns

    06/09/2016 at 9:53 am

    The A-Z fix is an hoax. It does not work on my SamDung Galaxy s7. This is an inexcusable design defect. The dumbing down by the texting generation now reaches the entire tech world.

    Reply

  108. NICK EFTIMIE

    06/09/2016 at 1:54 pm

    My S7 edge is making calls while in my pocket and screen is locked (finger print or password unlock). Any solutions ?

    Reply

    • Psyk

      02/21/2017 at 11:05 am

      Hi,

      Got that couple of time recently and I wonder if it doesn’t come from the smartlock feature.

      In fact today it sends a lot of messages (sms) and messages on messenger (FB) to invite people. But it looks like that the smart lock was set up to unlock to the screen if it’s connected to one of my car bluetooth.
      As the message time is exactly the time I was on the car (and my mobile in my pocket so that makes sens)

      Reply

  109. Nelly

    06/10/2016 at 8:15 pm

    How do you fix the weather app issue. I keep getting a message that I have to tap OK to get it off the screen as it interrupts what I’m doing. The message says :”Unfortunately, Weather App has stopped”.
    This started two days ago. I have the Samsung galaxy 7edge.

    Reply

  110. CB

    06/14/2016 at 10:49 am

    Just upgrading from an S5 to S7 and smart switch keeps failing at 97% during the searching phase. Anyone had this issue?

    Reply

  111. Aloysius Peh

    06/15/2016 at 10:51 am

    My SD card is not reading even though i have been taking it out and putting it back in a few times and it still dosent work but my SIM card works
    this happened after i dropped my phone i wonder the phone is so easily damaged just from a drop like that

    Reply

  112. Cristina Serrano

    06/15/2016 at 3:46 pm

    My issue with s7 edge is that there is suddenly a dark translucent alternate lines on my screen that wont go away. I only had this phone almost a month ago. There’s another forum where it mentioned this issue but to no avail. We still do not have a solution. Anyone who can help? tried soft and hard reset. It will only disappear if screen brightness is on max level. Which is totally irritating.

    Reply

  113. Murder Mode Dongle

    06/16/2016 at 5:39 pm

    I have the pin issue too! Just randomly changed but I had an update scheduled at the same time. I wonder if its updating in background it’s been a few hours. Only thing I can do is call Verizon and have them tell me they can’t do anything. Awesome! Maybe that’s why I got a free table with it haha.

    Reply

  114. Brandy Dasher

    06/16/2016 at 6:33 pm

    I have just bought the galaxy s7 through sprint 2 days ago. And last night it done a backup and this morning when I went to look at me phone it wanted me to sign in using a password instead of the fingerprint login that I used when I setup the phone. So I called sprint and they said it sounded like a glitch in the program and advised me to master reset the phone. But when I setup the phone I didn’t get a chance to sign into my google account before it done the backup last night. So when I master reset the phone and try to setup the phone again it is asking for my google account sign in and password that was used to sync my phone. And since I don’t have that information in the phone it won’t allow me to go any further in setting up my phone. I have tried using the only google account I have to sign in and it just says its not the correct password. Is there any other way to get past signing into the google account since I didn’t never set it up on my phone to begin with? I am ready to give this phone back to them if theres all of these problems and I haven’t even had it but 2 days. Thanks in advance.

    Reply

    • Rio

      06/16/2016 at 7:40 pm

      Did u try pressing and holding down the :volume up +power and home key til the the black menu screen came on? Then using the volume keys to scroll and home key to select reset.

      Reply

  115. Brandy Dasher

    06/17/2016 at 4:01 am

    yes that is how I had to reset the phone. I done this twice.

    Reply

  116. Ernest Pearson

    06/21/2016 at 12:55 am

    My S7 is putting all my calls on hold. How do I fix this? Please advise.

    Reply

  117. JoEllen

    06/21/2016 at 2:24 pm

    Hubbys S7 (verizon) is running the wifi and 4g at the same time. Had the phones for a week and over the weekend (after an update) it changed. Anyone know how to fix it? I’ve tried restarting but that doesn’t seem to work.

    Reply

  118. kamil

    06/22/2016 at 10:36 am

    s7 edge i set up fingerprint when i try to unlock with finger is unlocking but white screen show and loads so advert most of the time google play.is there any option i have to switch off or anything.i have to press home button.not happy pls help

    Reply

  119. vinay

    06/23/2016 at 1:44 am

    my samsung s7 starting hot when i use the camera recording,
    and also the same problem for using skype and imo
    heating in the power button and the top area

    Reply

  120. Jes

    06/25/2016 at 2:08 am

    Don’t buy this phone. A lot if people in this thread have been complaining about the black out screen. I hot my new galaxy s7 the first week in may. A couple days after my 15 day warranty my phone screen blacked out. I could hear it getting texts and calls and the lights for notification worked but the screen was completely black. I called them to explain how I’d had the phone for barely over 15 days. They sent me a new phone (aka a refurbished phone even though I had just osidn $670 for an actual brand new phone). I’ve had this phone now for 2 weeks. It started with a vertical white line down the left side of the screen. Then a couple days later the whole screen for grainy. Then I has flashing green lights. Then just flashing lights. And now my screen is completely black AGAIN. it is so incredibly frustrating. I’ll be calling tomorrow to hopefully get it taken care of FOR THE SECOND TIME IN LESS THAN 2 MONTHS.

    Reply

  121. Aracely Hoskins

    06/25/2016 at 5:03 pm

    My GS7 will not ring while I’m playing any games and I can’t figure out how to change this. Can anyone help? I’ve tried the settings on the phone and on the game apps but nothing.

    Reply

  122. Chelsea Harris

    06/26/2016 at 8:37 pm

    None of these are the issues i’m having with mine. and ive tried all the combinations of buttons to try to force reboot but those arent working. The notification light, is still flashing letting me know i have messages or notifications from facebook or whatever, but it will not work. Nothing will. ive tried the holding down the power and the down volum button at the same time, and what youve suggested with holding down the power and the home button. i’ve tried holding down the button trying to get the light to not come back on. tried plugging it in– i’ve tried everything! and nothing is working!!! my suspicion is that the hardware crashed so its not recieving anything from the force commands, so i was thinking about letting it discharge completely and then plugging it in to see if that helps.

    i think samsung really messed up big time in making these damn things with no batteries, if it had had a battery that would be an easy fix, just pop it out, and right back in. Problem solved. but no, it cant be like that, now i have to go to a store and them fix it and demand money. and that is extortion.

    Reply

  123. John Phinney

    06/27/2016 at 9:25 pm

    i havent seen or heard of my issue yet! i factory reset my phone, and when the part comes that says “enter existing google accnt used with this phone, dnt quote me might be worded diff lol” i sign in all the correct stuff, and after i enter my password, its take me right back to the message saying enter my google accnt! it doesnt say its incorrect or nothing, because its most def not, but it wont let me get any further! its just gets that far and thats it! tried starting over and everything, please help if possible!

    Reply

  124. kristia

    06/28/2016 at 8:32 pm

    My s7 just randomly did a factory reset. It is now “stuck” in that mode.

    Reply

  125. renato

    06/29/2016 at 10:01 am

    help.. i noticed some pink dot on my pictures using rear cam.

    Reply

    • Shami

      09/03/2016 at 4:57 am

      I have the same problem.. Some dead points in camera on HDR mode..

      Reply

  126. Anjyla Krzynowek

    06/29/2016 at 11:02 pm

    My Galaxy S7 Edge will start randonly opening and closing apps and/or “buttons are being pressed” without me touching the screen at all. I will try to close all apps and it may close them but it doesn’t help because it’s like my phone is frozen but opening and closing apps by itself. Typically, I have to do a soft reset in order to restart because nothing else works. I have factory reset my phone and it was fine for a few days and then started up again. This happens at least a few times a week. I am irate because who wants to have to hard reset their phone and go through the pain of backing everything up and losing some game progresses.

    Another thing that doesn’t ever work – prior to and also after factory reset – is the On Body Detection where it won’t lock your screen. This is a minor inconvenience, maybe, but it’s a constant and when coupled with my other main issue it’s extra frustrating. The On Body Detection worked perfectly on my S5 so that adds to the exasperation!

    Reply

  127. Ngima Pakhrin

    06/29/2016 at 11:14 pm

    When I am playing radio stations, it turns off automatically with the screen display turns off. I am looking tips how to continue radio station play even when screen display turns off.

    Reply

    • Alex

      07/23/2016 at 2:37 pm

      Hiya you need to turn on your background data

      Reply

  128. Raju

    07/02/2016 at 8:47 am

    Seems like samsung galaxy s7 was 1 of my worest choice of the yr2016. Get heated quickly apps stops frequently, poor wifi connection, Navigation Slow n confusing, moblie data not responding stops frequently again N yes but not the least front camera although 5mg pix but doesn’t have brightness adjust function ………

    Reply

  129. Sally Caves

    07/03/2016 at 4:10 pm

    I cannot for the life of me get Samsung Galaxy s7 to download pics to my PC. I have Windows 7… is that a problem? I’ve followed the directions: plug it in, pull down the menu with notifications, find the USB notification, open that, and you’ll find a another menu that will give you a file transfer option. No USB notification. Okay, surfed the web, found that if you pull down the the menu with notifications and hit “charging” (your phone can’t be charged up), that will open the file transfer option. Or the USB option. I hit that, and nothing happens. I was on the phone for an hour to a tech guy in Nevada who accessed my screen, but couldn’t make it work either. Then the connection was lost and he couldn’t explain it to me. No USB option. I took it to the store with the only laptop I have, a MacBook Air, and they swore it wouldn’t work on that. Lo, it worked. But they were closing in half an hour so I couldn’t load all my 1700 pics on it (yes I can’t mail them to myself, and I have to get them off). They gave me the same instructions, came home, no USB option. I’m about to pitch this phone out the window except for the fact that it takes amazing pictures. Is the computer at issue here? It only speaks to a certain type of PC? I will try it on my husband’s Windows 10 and see if that’s the problem, but I really think it’s the phone, which is fickle in its choices to show or not show all the notifications you need when you pull the menu down.

    Reply

    • Sally Caves

      07/05/2016 at 10:36 am

      I figured it out on my own. You must take the mophie off when you do it. You’d think someone would tell you that. (the mophie acts like a protective case and an extra battery charger at the same time). This may have just been a lucky happenstance, but the USB option dropped down, I opened it up, and voila! 1700 pictures transferred in a jiffy.

      Reply

  130. Adama Savage

    07/07/2016 at 9:27 pm

    My Samsung galaxy S7 is giving me multiple problems. the screen went all green i couldn’t see anything and and when i could finally manage to see the screen i factory reset it and the it turn completely black and the voice help was on when i press any key on the phone. the phone still didn’t show anything on the screen and i continued to hear the navigation voice. what should i do.

    Reply

  131. Dor Versano

    07/08/2016 at 7:12 pm

    Hey guys! Thx for the great article! I’m dealing with a different problem, out of a sudden i see my photos in a completely random order! Is anyone having the same probleme?

    Reply

  132. Mel Knapp

    07/11/2016 at 5:52 pm

    I have a Samsung S7 Edge. i have a texting issue: I am not receiving long texts sent from an iphone. I can receive short messages (154+/- characters and spaces) from the same iphone though. I don’t seem to have an issue receiving long tests from other androids or even other iphones. Could this be an issue with the sender’s text settings? Thanks

    Reply

    • Kim

      02/14/2017 at 7:29 am

      Hi Mel,

      I am also having this same problem. Did you get it resolved?

      Thanks

      Reply

  133. Victoria F-G

    07/16/2016 at 6:50 am

    Is anyone else having problems with Google maps? All my other location apps work but nothing I try will fix maps… clearing the cache, fiddling with location settings, updating the app. My location is permanently grey but follows wherever I go, but will not load a route despite being able to find anything I search. So frustrating! Any help gratefully received :)

    Reply

  134. Kim

    07/16/2016 at 12:10 pm

    I’m having an issue with my S7 not being able to send text or look at the internet while I’m on the phone. Is that how the phone is or it defective?

    Reply

  135. Mikaal

    07/18/2016 at 9:15 am

    I just bought an s7 edge and I was playing a game and then these random dark translucent lines just appeared and I tried reseting but it doesnt work

    Reply

  136. Sarah Sharp

    07/18/2016 at 8:13 pm

    Is the S7 compatible to transfer pictures to an old vista laptop? I’ve tried several attempts and none of the pictures either from the internal files or the SD card display on my laptop screen.

    Reply

  137. Derrick

    07/23/2016 at 12:36 am

    Ive had a problem with the s7 where i charge the phone and then i turn on the display but it automatically turns off immediately. But when i unplug it and do the same thing the display stays on so i dont understand what is the problem

    Reply

  138. Alex

    07/23/2016 at 2:35 pm

    Hi, about thw Briefing page. Mine doesn’t dissappear it just turns off and i am unable to use that page. Im annoyed at being forced to have it there.
    Any help appreciated
    Thanks Alex

    Reply

  139. Christine

    07/24/2016 at 8:29 pm

    All of a sudden my passcode won’t work. I can access with only my fingerprint. Anyone else ever had this issue? I’ve tried several times and yes I’m sure of my passcode. Also, my chase bank app come up with “unfortunately, Chase has stopped” with the option to report / ok

    Reply

  140. Brendan

    07/25/2016 at 10:16 pm

    i started having an issue on my s7. Chrome pages seem to refresh randomly (I did the data clear and force stop). It sometimes reloads and before it’s even done reloading, it reloads again. The facebook browser seems to have a similar issue. The CNN app is now reloading stories randomly as well. Android version 6.0.1. Anybody run into this?

    Reply

  141. Tahomi Rasikh

    07/27/2016 at 5:49 pm

    The back of my G7E is coming off should I be worried about it and if so should I get some sort of strong glue to glue it back into place?

    Reply

  142. masoud

    07/28/2016 at 2:20 pm

    hi my friend , i was using my galaxy s7 edge ,but suddenly turn off and don’t turn on i try to turn on but dont turn on , led notification is turn off , i connect to charger my s7 , connect to my pc but don’t turn on

    Reply

  143. Nick

    07/28/2016 at 3:22 pm

    The edge feed will not show notifications and i have everything selected like you are supposed to

    Reply

  144. Solin

    08/03/2016 at 12:40 pm

    question…. i was trying to use the internet while on my bluetooth device and my phone gave me a message that was not allowed??? something I need to switch up in the settings?

    Reply

  145. shivaramaraju sagiraju

    08/06/2016 at 11:00 am

    my s7 e phonenot worked my phone displey welcome& langevage&start please find

    Reply

  146. Faiz

    08/07/2016 at 10:19 pm

    My s7 edge dual sim. Freez when running 3g on 2nd sim.

    Reply

  147. Faiz

    08/07/2016 at 10:21 pm

    My s7 edge dual sim. Freez when running 3g on 2nd sim.
    It freezes when fone is locked or in charging . .if im using it it wont freez .

    Reply

  148. Marguerite Boling-Heine

    08/08/2016 at 8:49 am

    I take pictures and view them in the Gallery. Within a couple of hours they may or may not, be in the Gallery. I took photos Saturday morning at a swim meet and viewed them. I went to post to Facebook an hour or so later and they weren’t (and still aren’t) in the Gallery. I took photos at a birthday party that evening and they are in my Gallery now. I keep forgetting to look at my sd card on my laptop to see if they are on there, but shouldn’t all my photos be going to the same location?

    Reply

  149. Cyndi McGrath

    08/10/2016 at 12:26 pm

    I have a problem with s7. When ever I get a text message it notify’s not just once but until I read the message which is quite ignoring if I’m in the middle of something else how can I fix this? I have tried everything

    Reply

    • Jac

      10/20/2016 at 12:31 pm

      You have your notification set to repeat until you look at it. Just take it off repeat.

      Reply

  150. Kamini Hitch

    08/13/2016 at 11:46 am

    My screen has a blinking green light on the bottom of it and it won’t go off don’t matter what I do. Even when my phone is on save mode its blinking. Anyone have this problem?

    Reply

  151. Jack

    08/15/2016 at 1:06 am

    I have managed sell my s7 on e-bay (at the cost of losing 150$ from the price I bought it) and have bought htc 10 – not a single issue 4 weeks already. will probably never buy Samsung again – that is for sure.

    Reply

  152. Rhianna Cruickshank

    08/20/2016 at 3:17 am

    Hi i bought a Samsung Galaxy s7 edge 1 week ago and my phone has a weird noise sounds like the locking and unlocking the screen noise but this noise will continue and will happen at anytime. My phone also gets hot while charging even if its turned off and it takes a long time to charge. Also when i try to send photos through mms it says im restricted.i have factory reset my phone and didnt help. HOW DO I FIX THESE PROBLEMS? ANY TIPS? PLEASE HELP ASAP.

    Reply

  153. Sue

    08/21/2016 at 5:28 am

    Thanks for all the great tips. I had one that wasn’t on the list and was hoping for some insight. The DND randomly turns on. I’ve tried to make sure settings are off, but it still does it. Any advice? Thanks!

    Reply

  154. bert ayers

    08/22/2016 at 6:06 pm

    my problem is on restart the screen is dimmed….which can’t be seen in daylight so i can’t see to put in my password….what causes that?

    Reply

  155. Luke leach

    08/28/2016 at 12:17 pm

    My gs7edge did a reset on its own at night and then the person at AT&Tput a password in and I write everything down and when check for my paper work the next day they did not give it to and all the stuff I write down is gone and am locked out of it do to google been over a week now

    Reply

  156. Cyprus geer

    08/31/2016 at 10:31 am

    I have this pink lin going down my phone no it is not Crack or any thing what is going on

    Reply

  157. paul

    09/05/2016 at 9:20 am

    The phone changed all my contacts and phone numbers, so my mom’s number now says calling mike. This happen to anyone else

    Reply

  158. Jenna

    09/07/2016 at 3:29 am

    I have the S7 edge and just a couple of days ago did the most recent update. Tonight it is coming up with ‘System UI has Stopped’. It just keeps flashing up and every few seconds re-starts itself. Therefore, I am unable to back up anything. I haven’t yet done a back up on this phone, so I assume I will lose everything.

    Any ideas? I don’t care about anything except my photos…

    Reply

  159. dan

    09/11/2016 at 1:49 am

    I have the S7 edge , when I take in profile or portrait it always flips it to the opposite layout when I post on FB or Whatsapp, it does not do it in the actual camera files so i cant flip it there, it just happens when I post. Any idea?

    Reply

  160. Ehsan

    09/11/2016 at 3:48 am

    My screen works even I’m not touching a particular area… While typing.. I touch letter A but letter l comes on the screen.. as if smone is touching tht part continuously.. Hope anyone can provide any solution to this.. it’s annoying as hell while typing or browsing..

    Reply

  161. Emma

    09/13/2016 at 7:47 pm

    Hey, I have an S7, and 2 weeks ago it logged me out of my Facebook app.i haven’t been able to log back in since, it says “sorry, unable to login. Please check your internet connection” I can log into facebook over the Internet and on my iPad. There is nothing wrong with my internet connection, I have tried uninstalling the app, reinstalling, turning phone on and off, force stopping the app, clearing data etc. Doesn’t make a difference if wifi is on or off…any ideas? Oh, and as of today messenger doesn’t work either.

    Reply

    • Judy

      10/17/2016 at 3:26 pm

      It sounds like the facebook app on your phone stored bad information and is borked. You could try to open facebook using Chrome browser (if you don’t have Chrome, install it). Just open Chrome, search for facebook sign in. Good luck!

      Reply

  162. Touhidul

    09/14/2016 at 9:09 am

    i bought S7 Edge from Best buy (unlocked), just 12 days ago. i got full black screen yesterday. i soft reset and hard reset mentioned above. nothing is working to me. i have blink blue light i heard randomly notification sound but can’t reboot or restart by phone to screen back to normal.

    Reply

  163. Tom Jeter

    09/15/2016 at 1:46 am

    I changed my Screensaver and lock screen picture. and now it constantly changes on its own. what can I do to stop this?

    Reply

  164. KD N.

    09/21/2016 at 12:54 am

    I am having a problem with my S7’s wifi. It didnt show me all available wifi networks as my old note 2 does.
    Lets say if there are 5 or 8 wifi network available the s7 is hardly able to show 2 of them or it just keep searching for networks. I also contacted Samsung’s service center they said that they have to replace motherboard of my phone ( I am from India And here they DID NOT PROVIDE EXCHANGE for the product no matter how big the manufacture defect is ) I am afraid to do so. because if they didnt seal the phone in proper way it may get damage by water. If there any fix to this problem please let me know
    Waiting For REPLY TO FIX THE ISSUE

    Reply

  165. kiswiss

    09/22/2016 at 5:53 pm

    This morning while getting out of my car I dropped my new S7 onto tar seal from about knee height. I’ve thought “oh well, first time…” and picked it up but was horrified when I saw the front glass having cracks all over. My old/cheap Sony dropped many many times from a greater height and the glass is still fine (apart from a few scratches).
    This S7 glass is either not Gorilla glass or too thin or I don’t know what’s wrong.
    It appears to me that Samsung S7 phones are more fragile then raw eggs. I certainly feel cheated by Samsung.

    My recommendation. Either skip this S7 generation or change to another manufacturer.

    Martin

    Reply

  166. banana

    09/29/2016 at 7:51 pm

    kiswiss – You do realize Gorilla Glass isn’t meant to survive falls, it’s meant to be resistant to scratches. You can either be resistant to scratches or resistant to shattering, but you can’t have both.

    Reply

  167. patrick

    09/29/2016 at 11:09 pm

    guy can u help me my s7 always pause videos even on youtube,facebook,even if i download the video and play using my player it pauses

    Reply

  168. Sean (@theseanofsydney)

    09/30/2016 at 6:30 am

    My S7 randomly calls people.
    Even while on charge 4am in the morning.
    When leftin another room not touched for 6 hours.

    Reply

  169. Anastasia homick

    10/06/2016 at 9:57 am

    Galaxy S7 duplicating contacts. Syncing wrong information to contacts, photos and videos don’t play.get a message unknown error occurred. Photos attached to contacts deleted. It’s a Mess. Verizon working on issues. They have said it is a cloud issue. Phone worked great for 2 months proior to issues.

    Reply

  170. Margaret Allen

    10/07/2016 at 3:34 pm

    The phone is showing the time display but cannot be opened or turned off. We can’t take the back off to reset. What should we do.

    Reply

  171. Pamela Burgess

    10/14/2016 at 1:18 am

    Several of us are noticing people complaining that we are breaking up!
    We have different cariers.. Sprint , ATT ETC…all Samsung 6 or 7
    Does anyone else get these constant complaints? We live in Southern Oregon in a Valley…could our location be the problem and how would we check it our?.

    Reply

  172. Ghastly

    10/15/2016 at 9:57 am

    Every single time I shut it down and turn it on later again, all my pictures and music doesn’t show up! By not showing, I mean that every application that is supposed to let me view the pictures and music do not detect them. I can still find them using file explorer. In fact, I must restart it to actually get them to actually load. Is there any settings wherever that can solve this?

    Reply

  173. Sara Hayden

    10/17/2016 at 9:56 am

    i stupidly did the update and now my wifi likes to automatically connect and I can not find a way to get it to not auto connect. I have turned off everything I can think of to get it to stop connecting automatically but it keeps doing it. I have a Samsung S7 Edge. If anyone knows how I can get it to stop please email me. Thanks for your time and help.

    Reply

  174. Judy

    10/17/2016 at 3:21 pm

    My Galaxy S7 wants to do a system update every day!! Not app updates- system- the one that takes like a half hour and shuts off your phone. I let it do the update, it restarts after awhile. Then the next day it pops up requesting a system update. I have let it do it over and over. I am at the point now where I set it for a time for the next day because I am sick of doing a system update that potentially could cause my phone not to work. Does anyone have any answers for this problem?

    Reply

  175. Bobby

    10/18/2016 at 10:40 am

    Hello

    Its been 3 months I have using new Samsung Galaxy S7 . I have inserted 16GB Samsung SD memory card in it . It worked fine for first few months and now its not recognizing the card at all.

    Can someone help me in fixing this issue.

    Thanks
    Bob

    Reply

  176. Allison

    10/18/2016 at 10:38 pm

    I have been trying to download the T-Mobile update that was released maybe a week ago. Is constantly telling me that there was a server error and downloading, even though it’s being downloaded via Wi-Fi. My phone is starting to act weird it’s getting really hot for no reason, I’m having a hard time with it charging and staying charged. I’ve had this phone since it was first released and I haven’t had any problems with it until I started to download the T-Mobile update service on my Galaxy S7.

    Reply

  177. Dave W.

    10/19/2016 at 7:46 am

    Ever since updating to 6.0.1 getting pics to come through via text is hit and miss. I get about 30% of the pics sent to me. Anyone else having this issue? Any ideas on how to fix?

    Reply

  178. Jennifer A Wilson

    10/19/2016 at 8:20 am

    On my “Always on” display, it use to show me the exact number of text messages I had. But now, it just shows me the text icon and that’s all. When I go to my home page is where I’m able to find out how many I have. It’s not a big deal, but I use to like just being able to look at that “always on” screen when I’m in a meeting to see the exact number without having to be obvious that I’m on my phone.

    Reply

  179. nina

    11/11/2016 at 3:34 pm

    hello I have the Samsung galaxy S7 it was working perfectly until today it was on the charge I took out to see how long it needs to finish charging it was of, so I tried turning it on it didn’t turn on and the light was still red as if it still charging and it wouldn’t turn on what should I do.

    Reply

    • Bert

      11/11/2016 at 7:31 pm

      I had that problem too. I unplugged the charger and replaced it and it worked. I use a charger plate from Samsung. Much easier than wired charging.

      Reply

  180. brecht damen

    11/17/2016 at 4:01 am

    My phone says that the usb connector is wet and can’t charging … and after a few minutes he works again and then not..
    My usb connector is clean and dry .
    Can someone help me ?

    Reply

  181. Craig Booth

    11/20/2016 at 3:21 am

    My Samsung s7 keeps crashing and it happens when I’m at the home screen it turns itself off and back on and does this a few times in a row and then back to normal it does this once or sometimes twice a day

    Reply

  182. Sylvia

    11/29/2016 at 7:52 am

    I just got the S7 from the store 2 days ago. It asked to update the OS and I did. However, it is still showing that a software update is available, even though I restarted the phone. This is the second phone with the same issue in less than a week. Is there a way to stop that message to show up or should I returned this phone too?

    Reply

  183. Babatunde

    12/02/2016 at 3:43 am

    I have had the new Samsung s7 edge for about 5 months now and it doesn’t give any data reception at my shop. Calls work perfectly but data zero. I have called up 02 my net work provider and been told the area should have very good reception.
    On try my old Samsung s4 phone I have a perfect 4G reception. What should I do

    Reply

  184. Tracy

    12/10/2016 at 11:14 am

    Hi i have a s7 but for rhe last couple of days its slow and not responding i have done the suggestion in the above area most have helped but still having a issue of trying to hard reboot . I press the power button and the home sceen me button and it goes to the google home screen or takes a photo . I c an do a normal reboot but wont work for the hard reboot . I down loaded the latest updated still no fix also while it was down loading it was very very hot it was not plugged in charging

    Reply

  185. Ronald Epner

    12/18/2016 at 3:26 pm

    Have you a solution to the bluetooth problem of connectivity to car stereo systems. I have cleared the catch and reset the bluetooth app with no joy. I have read several accounts of Galaxy S7 owners with the identical problem. They think it may be the Android update

    Reply

  186. Alice Buttross

    01/04/2017 at 7:13 pm

    I just bought a Galaxy S7 Active and the screen keeps turning off and on for no reason. It went off and on all night long last night. Took it back to store. Two different people checked all the setting and couldn’t find anything wrong there. They called their technical support and couldn’t come up with a fix. They went over and checked their store floor model and it was doing the same thing. They switched the phone out for me. I got home a few hours ago with it and it has started doing the same thing too. Just constantly off and on. It is just sitting there with no one touching it going off and on.
    Has anyone else had this problem? If so, did you find a fix for it?

    Reply

  187. Lauren

    01/06/2017 at 12:16 pm

    Bought my S7 3days ago and have been having issues with my keypad, its slow to respond and types other letters that I havn’t even pressed. Can this be fixed?

    Reply

  188. Kim

    01/12/2017 at 9:47 am

    The issue I am having with my S7 edge is that when you push the home key the phone doesn’t always respond. I sometimes have to push multiple times or push twice quickly to launch the camera. My provider has replaced my original phone but the replacement is doing the same thing. My husbands S7 does the same thing. I am guessing this is a software issue but how do I fix it?

    Thanks

    Reply

  189. c. Brown

    01/18/2017 at 1:02 pm

    when dialing numbers that are not in contact list, the dialed number does not show up while dialing on samsung g7 active..want to now why

    Reply

  190. Debbie Daniels

    01/21/2017 at 5:42 pm

    Hi,
    My Galaxy S7 Edge has just crashed. Have had it for 4 months? Screen is black with blue flashing light in top left hand corner. Contacted carrier and tried holding buttons down as suggested but still did not work. Taking it back to store tomorrow. Very frustrating.

    Reply

  191. David Rahn

    01/28/2017 at 7:47 am

    My just went black with the red light on nothing else

    Reply

  192. Sylvia

    01/31/2017 at 12:35 am

    Auto-rotate will not work in Twitter. Works in all other apps that I auto-rotate. Didn’t have this problem with the s6. Please advise. Thanks.

    Reply

  193. mervyn witherow

    02/01/2017 at 1:54 am

    My S7 is used for getting jobs to do for the garage I work for and since the latest update a few days ago it now loses its signal if sitting beside my bed at night.The phone side works perfectly but it loses it 4g but yet shows all is working and you can only get it going again by switching off and restarting,it will show loging in on diusplay but never will and even when I leave home and come to work just the same unless I reboot.When I go home and it has signal and all is working then if unused for some reason during middle of night this happens but it works ok during day. Mervyn

    Reply

  194. Ajitavo Banerjee

    02/01/2017 at 6:13 pm

    Hi

    I am using the S7 edge from past 3 months and post suddenly phone beeps frozen and restarting problems.

    I reset my device twice but the problem still exist. While downloading any app from play store and from other sources, phone getting frozen and restarted. Also sometimes restarting takes more than 15- 20 mins.

    Reply

  195. Saima

    02/13/2017 at 3:14 am

    Just updated my phone yesterday to the new software update, Nougat 7.0. I don’t like it 😫 it’s removed my edge panel people colour indicator for when I received calls or message. And now the messages don’t come up as letters so I don’t know who messages me till I open my inbox. Is there anyway to go about this?

    Reply

  196. Jody

    02/13/2017 at 6:46 pm

    I am having issues with the phone with:
    – SPEAKER. The person at the other end gets bad feedback and cannot hear me when I use speaker sometimes.
    – SKYPE. When i’m on a skype call, the phone keeps vibrating ever 30 to 60 seconds.

    Reply

  197. Jimjam

    02/23/2017 at 10:46 am

    Since updating to nougat, Iheartradio no longer runs when the screen shuts off. I have background data turned on for the app.. no battery saver stuff is activated. I force closed the app, cleared the cache and data and restarted the phone.. still not working. Any one else experiencing this or have a resolution?

    Reply

  198. geekie hiway

    02/27/2017 at 5:43 am

    I have yet to see any benefit to the nougat upgrade. As all updates go, my personal preferences are gone and much of the configuration control is gone or buried. I hate it when they pull this crap.

    Reply

  199. Raymon E Kent

    02/27/2017 at 3:43 pm

    My S7 will not turn off, turn on or reboot. The screen just has the unlocked icon on it with the rotating colors. Help

    Reply

  200. Sylvia Thomson

    03/06/2017 at 1:42 pm

    The new update has stopped any notification of a text message first show on front screen like it used to I have physically open the message icon to see if I have a message and there is no sound even tho text notification is on… very frustrating

    Reply

  201. Cindy

    03/09/2017 at 6:31 pm

    I am very frustrated when I call in to a radio station and it rings up to 20 rings and disconnects. That I am sure is normal, but what is not normal is that i can no longer call again. The call button is grayed out and will not return until I restart my phone which by then is too late. I took my S7 phone back into the Verizon store and the guy acted like I was crazy.

    Reply

  202. Pat Branch

    03/10/2017 at 9:53 am

    After an update my phone does not pull up block call when I tap the top right. now is can’t block numbers I don’t want. Any way to fix that problem.

    Reply

  203. Lu

    03/14/2017 at 1:43 pm

    you can buy these phone covers on eBay for 10$. They are exactly the same.
    Also you didn’t cover this issue. I’ll see that i have 2 text messages on my indicator app. I press it and i see a blinding white background and the names of who is texting me but they are so light I can barely read from whom they are from. I press on the name and then Im delivered to the real text message and its back to the theme and all is normal. I hate this in between blinding light. It wasn’t like this until i recently did a system update. I can find anything about this issue anywhere. Ive piddled with settings and i can make the fonts larger or smaller but on this white page, i can’t change the colors to a black or a darker color font as I can read whos texting me. Its as if they forgot to program this page and just threw it in. Its very annoying and Im not stupid and Im not intimidated to hack but nothing works. Yes my font changes work for everything else but not on this bright page. I hope you know something/anything about this issue. Its whack.

    Reply

  204. Brightmoon

    03/16/2017 at 9:09 am

    What about the screen quality? I am a Samsung loyal customer and I always drag about Samsung products. This is the worst product ever. I have the edge less than a week and the screen crack already. I always protect my phone in flip cover case. I never had screen problem before with any of my Samsung phone. I went searching on the internet and realize thousands of Samsung loyal customer has the same issue. I feel I was lied to about the edge quality. I feel disgusted of Samsung lie about their product. I will never recommend Samsung product to anyone again. So please do your research carefully when writing your article. Liar.

    Reply

  205. Pay

    03/26/2017 at 1:30 pm

    Having problem with phone not letting me use close or go back button on bottom of phone. Reset phone then it works, couple days later same thing.

    Reply

  206. Jim Lussier

    04/02/2017 at 5:52 pm

    I did not have a password now the phone is asking for password; I never set one so now I cant get in phone??? What do I do???

    Reply

  207. Michael

    04/09/2017 at 12:44 pm

    When my screen starts blacking out I swap hands holding the phone. Right hand holding the phone to left hand. I believe shadow of left hand when typing causes it. After I swap hands it stops

    Reply

  208. SanSan

    04/18/2017 at 6:41 am

    My phone seems to stay awake after the full charge wakes it up. I saw that you were supposed to be able to go into developer setting and turn the stay on feature off. I went in there and it was already off… What else could be keeping the screen awake after the phone is fully charged on the charger?

    Reply

  209. Renee D

    04/24/2017 at 8:07 am

    My clock on samsung S7 Edge keeps changing. Ever since the last update, my clock goes back an hour on ITS OWN. I have to power off and back on to get the phone to display the correct time.
    This last time i powered off, it got stuck loading back up and the phone got VERY hot. this has not been a problem for more than a year, and now it is. it’s a bit frightening since Samsungs are known to explode.. If it rebooted in the middle of the night and then couldn’t reboot all the way back to the main screen, there could be a HUGE problem.. This is scary…

    Reply

  210. Craig Moss

    04/27/2017 at 3:51 am

    I have no sound coming thru to alert me there is text message ,any ideas how to fix

    Reply

  211. Lawrence Hewitt

    05/02/2017 at 10:29 am

    Why can’t they make a decent case and cover for the Edge phones? I would love one that protects the back and front instead of having to use a case for the back and a screen protector for the front. Any ideas?

    Reply

  212. Jveeannus

    05/12/2017 at 2:03 am

    I’ve noticed that my LED indicator is not working when charging. I already check the setting and it was enable. My last software update was March 3, 2017. Please give me some advice on how could I fix this. Thanks!

    Reply

  213. Nancy

    05/12/2017 at 5:43 am

    Just received a replacement phone and when I make or received calls screen is odd shade of pink. Att techs have no idea why

    Reply

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