iPhone 8 and iPhone 8 Plus owners are dealing with numerous problems including Bluetooth issues, sound problems, and various issues with the device’s setup process.
Many iPhone 8 users are reporting issues with their hardware and the iOS 12 software that powers the two devices. We expect the list of problems to grow as more people buy the iPhone 8 and as Apple releases additional firmware updates throughout the year.
This guide will take you through the current list of iPhone 8 problems. It will also provide you with some resources that will come in handy if you start noticing issues with your new phone.
It also includes a look at what to expect from Apple and the next version of iOS 12.
iPhone 8 Problems
The newest version of iOS 12 is causing problems for some iPhone 8 and iPhone 8 Plus users.
We’re hearing about Wi-Fi issues, Bluetooth connectivity issues, problems with first and third party apps, Touch ID and 3D Touch problems, restore problems, abnormal battery drain, and iCloud issues.
Just updated iPhone 8+ to iOS 12.2. Now the News app crashes within seconds of opening. Happens every single time. Glitch to fix in the next minor update maybe? Anyone else experiencing this?
— Print Doctor (@printxprt) March 26, 2019
Problems can popup at any time so you’ll want to be as prepared as possible. We recommend periodically backing up the files on your phone to keep them safe.
To assist you, we’ve put together a guide that will take you through the backup process using Apple’s iTunes software. We’ve also released a guide that details the backup process via Apple’s iCloud service.
Apple will eventually release a new version of iOS 12 for the iPhone 8 and iPhone 8 Plus. When it does, you’ll want to prepare your device. New iOS updates always bring trouble and a little prep work will go a long way toward preventing headaches.
We’ve released a pre-installation guide that will take you through some things to do before installing new software on your device. If this is your first iPhone you should get familiar with the process.
Where to Find Feedback
If your iPhone 8 or iPhone 8 Plus is struggling, you’ll want to dig into feedback and fixes from fellow users. Here are a few places to do that.
We recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums for feedback about the iPhone 8’s hardware and its version of iOS 12.
We’ve also released our impressions of the iPhone 8’s iOS 12 update and it’s worth a look if you’re in the hunt for additional feedback about iOS 12.
How to Fix iPhone 8 Problems
If you run into problems with the iPhone 8 or iPhone 8 Plus your first thought might be to take it back to Apple or the place where you bought it. Before you do that you should try fixing the issue from home.
Before you take your phone down to an Apple Store, take a look at our list of fixes for common iPhone 8 problems. It offers fixes for the most common problems.
We’ve also put together some tips to help you improve your iPhone 8’s overall performance and a guide to improving iPhone 8 battery life.
If you can’t find a fix in those guides make sure you check Apple’s discussion forums. There are a lot of knowledgable active users and you could get a solution to your problem within minutes.
If Apple’s customer service can’t help you solve whatever it is that’s plaguing your iPhone 8 or iPhone 8 Plus, it’s time to take your phone to an Apple Store (if one is close by) or your local carrier store.
Make an Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone 8 is under warranty so they might offer you a replacement if the issue is serious.
How to Downgrade Your iPhone 8
If you move your iPhone 8 to iOS 12.3.2 and you start seeing issues, you can try downgrading.
Apple is still signing on the previous versions of iOS 12 which means you can drop back to iOS 12.3.1 or iOS 12.3 in an attempt to improve your device’s performance.
Unfortunately the company’s stopped signing on iOS 12.2, iOS 12.1.4, iOS 12.1.3, iOS 12.1.2, iOS 12.1.1, iOS 12.1, iOS 12.0.1, iOS 12.0 and iOS 11.4.1 which means there’s no way to get back to any of those.
Downgrading isn’t a guaranteed way to solve problems, but its worked for many users in the past. If you’re new to the iPhone and iOS, take a look at our guide to downgrading iOS.
If you’re dealing with bugs or performance issues on your iPhone 8 or iPhone 8 Plus, keep an eye on iOS 12.4.
Apple’s confirmed an iOS 12.4 update and the update is in beta testing right now. iOS 12.4 is a milestone release which means it should carry new features, enhancements, fixes, and patches.
We don’t have a release date just yet, but we expect it to land sometime this summer alongside the Apple Card credit card.
If you can’t wait, try the iOS 12.4 beta right now. It could improve your iPhone 8’s performance.
Install iOS 12.3.1 for Better Security
If you're on the fence, here's one of the best reasons to install iOS 12.3.2 if you own an iPhone 8 Plus or iOS 12.3.1 if you own another device.
If you skipped previous versions of iOS 12 and you value your device's security, you'll want to download iOS 12.3.2/iOS 12.3.1 in the near future because it could bring important security patches for your device.
iOS 12.3.2 and iOS 12.3.1 don't have any security updates of their own, but if you skipped iOS 12.3, your iOS iOS 12.3.2/12.3.1 update carries iOS 12.3's security patches on board. The iOS 12.3 update brought 23 patches and you can read about all of them right here.
If you skipped iOS 12.2, you'll get its security patches with your version of iOS 12.3.2/iOS 12.3.1.
iOS 12.2 brought a whopping 41 security patches to iPhone, iPad, and iPod touch in March. You can read more about the iOS 12.2's patches over on the company's website.
It's important to note that Apple's iOS 12.2 update patched up an exploit that allowed websites to use motion sensors to "fingerprint" devices.
Fortunately, Apple's patched up the issue. If you skipped it, you'll probably want to move to iOS 12.3.2 or iOS 12.3.1 soon.
If you skipped iOS 12.1.4, you get four important security patches including fixes for a widespread FaceTime eavesdropping bug that lets you call someone via FaceTime and hear the audio coming from their phone before they pick up the phone.
If you skipped iOS 12.1.3, you get some additional patches with your version of iOS 12.3.2/iOS 12.3.1. Again, they're baked into your upgrade.
Apple lists a grand total of 23 patches on board iOS 12.1.3 and you can read about all of them over on Apple's website.
If you skipped iOS 12.1.1, you'll want to install the iOS 12.3.2/iOS 12.3.1 update on your iPhone, iPad, or iPod touch today.
The iOS 12.1.1 update brought 17 patches for potential security exploits. They'll will help protect your phone. You can read about them here.
If you skipped iOS 12.1, you'll get the 24 patches from that update with your version of iOS 12.3.2/iOS 12.3.1. If you skipped iOS 12.0.1, your iOS 12.3.2/iOS 12.3.1 update brings two additional patches. Both patches are for potential lock screen exploits.
If you skipped iOS 12.0, and you're still running iOS 11.4.1 or below, your iOS 12.3.2/iOS 12.3.1 update comes with a longer list of security updates.
The iOS 12.0 update delivered 16 patches for security issues. You can read about all of them over on Apple's security page.
In addition to those patches, iOS 12 delivers new security features aimed at protecting you and the data you store on your device. These include:
Long story short, if you store sensitive data on your iPhone, iPad, or iPod touch, you have some really good reasons to upgrade to iOS 12.3.2 or iOS 12.3.1 today.
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