iPhone 8 and iPhone 8 Plus owners are dealing with numerous problems including Bluetooth issues, sound problems, and various issues with the device setup.
Many iPhone 8 users are reporting issues with their hardware and the iOS 12 software that powers the two devices. We expect the list of problems to grow as more people buy the iPhone 8 and as Apple releases additional iOS 12 firmware updates throughout the year.
This guide will take you through the current list of iPhone 8 problems. It will also provide you with some resources that will come in handy if you start noticing issues with your new phone.
It also includes a look at what to expect from Apple and the next version of iOS 12.
iPhone 8 Problems
The newest version of iOS 12 is causing problems for some iPhone 8 and iPhone 8 Plus users.
We’re hearing about Wi-Fi issues, Bluetooth connectivity issues, problems with first and third party apps, Touch ID and 3D Touch problems, restore problems, abnormal battery drain, and iCloud issues.
Alright @Apple, my phone battery should not be dying quickly when I’m not even using it, it’s a freaking iPhone 8 the battery should be working at the 93% capacity you say it’s at
— h o p e ♡ (@HoopeMarie) December 26, 2018
They’re disconnecting a lot, the volume is going up and down without my phone being touched and a lot of the time music is only coming through on AirPod, then both then only one again. It’s connected to my IPhone 8Plus and the software version is IOS12.1.1
— Beth (@PickLoveAlways) December 6, 2018
@mattswider I’ve noticed since the update, the 12.1.2 update, I am having audio issues. Both through my iPhone 8+ speakers, and also through Bluetooth earphones
— Wyatt Edwards (@WyattEdwards20) December 28, 2018
Problems can popup at any time so you’ll want to be as prepared as possible. We recommend periodically backing up the files on your phone to keep them safe.
To assist you, we’ve put together a guide that will take you through the backup process using Apple’s iTunes software. We’ve also released a guide that details the backup process via Apple’s iCloud service.
Apple will eventually release a new version of iOS 12 for the iPhone 8 and iPhone 8 Plus. When it does, you’ll want to prepare your device. New iOS updates always bring trouble and a little prep work will go a long way toward preventing headaches.
We’ve released a pre-installation guide that will take you through some things to do before installing new software on your device. If this is your first iPhone you should get familiar with the process.
Where to Find Feedback
If your iPhone 8 or iPhone 8 Plus is struggling, you’ll want to dig into feedback and fixes from fellow users. Here are a few places to do that.
We recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums for feedback about the iPhone 8’s hardware and its version of iOS 12.
We’ve also released our impressions of the iPhone 8’s iOS 12 update and it’s worth a look if you’re in the hunt for additional feedback about iOS 12.
How to Fix iPhone 8 Problems
If you run into problems with the iPhone 8 or iPhone 8 Plus your first thought might be to take it back to Apple or the place where you bought it. Before you do that you should try fixing the issue from home.
Before you take your phone down to an Apple Store, take a look at our list of fixes for common iPhone 8 problems. It offers fixes for the most common problems.
We’ve also put together some tips to help you improve your iPhone 8’s overall performance and a guide to improving iPhone 8 battery life.
If you can’t find a fix in those guides make sure you check Apple’s discussion forums. There are a lot of knowledgable active users and you could get a solution to your problem within minutes.
If Apple’s customer service can’t help you solve whatever it is that’s plaguing your iPhone 8 or iPhone 8 Plus, it’s time to take your phone to an Apple Store (if one is close by) or your local carrier store.
Make an Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone 8 is under warranty so they might offer you a replacement if the issue is serious.
How to Downgrade Your iPhone 8
If you move your iPhone 8 to iOS 12.1.4 and you start seeing issues, you can try downgrading to iOS 12.1.3.
Apple is signing on the previous version of iOS 12 which means you can drop back down in an attempt to improve your device’s performance. This option won’t be available forever so you’ll need to move quickly.
Unfortunately the company’s stopped signing off on iOS 12.1.2, iOS 12.1.1, iOS 12.1, iOS 12.0.1, iOS 12.0 and iOS 11.4.1 which means there’s no way to get back to any of those.
Downgrading isn’t a guaranteed way to solve problems, but its worked for many users in the past. If you’re new to the iPhone and iOS, take a look at our guide to downgrading iOS.
The next version of iOS 12 is confirmed and the iPhone 8’s iOS 12.2 update is currently in beta testing.
Unfortunately, Apple hasn’t confirmed an iOS 12.2 release date so there’s no telling when the company will push the update and its fixes live. We expect a release in March.
For now, those of you dealing with problems are on your own. If your iPhone 8 is struggling, you might want to give the iOS 12.2 beta a try.
Install iOS 12.1.4 for Better Security
If you're on the fence, here's one of the best reasons to install iOS 12.1.4.
If you value your device's security, you'll want to download iOS 12.1.4 in the near future. It comes with four important security patches including fixes for a widespread FaceTime eavesdropping bug that lets you call someone via FaceTime and hear the audio coming from their phone before they pick up the phone.
If you skipped iOS 12.1.3, you get some additional patches with your version of iOS 12.1.4. They're baked in.
Apple lists a grand total of 23 patches on board iOS 12.1.3 and you can read about all of them over on Apple's website.
If you skipped iOS 12.1.1, you'll probably want to install the iOS 12.1.4 update on your iPhone, iPad, or iPod touch today.
The iOS 12.1.1 update brought 17 patches for potential security exploits. They'll will help protect your phone. You can read about them over on Apple's website.
If you skipped iOS 12.1, you'll get the 24 patches from that update with your version of iOS 12.1.4. If you skipped iOS 12.0.1, your iOS 12.1.4 update brings two additional patches. Both patches are for potential lock screen exploits.
If you skipped iOS 12.0, and you're still running iOS 11.4.1 or below, your iOS 12.1.4 update comes with a longer list of security updates.
The iOS 12.0 update delivered 16 patches for security issues. You can read about all of them over on Apple's website.
In addition to those patches, iOS 12 delivers new security features aimed at protecting you and the data you store on your device. These include:
Long story short, if you store sensitive data on your iPhone, iPad, or iPod touch, you have some really good reasons to upgrade to iOS 12.1.4 today.
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