iPhone 8 and iPhone 8 Plus owners are dealing with numerous problems including Bluetooth issues, sound problems, and various issues with the device setup.
iPhone 8 users are reporting issues with their hardware and the iOS 11 software that powers the two devices. We expect the list of problems to grow as more people buy the iPhone 8 and as Apple releases new firmware updates throughout the year.
This guide will take you through the current list of iPhone 8 problems. It will also provide you with some resources that will come in handy if you start noticing issues with your new phone.
It also includes a look at what to expect from Apple and the next version of iOS 11.
iPhone 8 Problems
Apple’s pushed out several iOS 11 bug fix updates, but we continue to see iPhone and iPhone 8 users complain about performance issues and bugs.
We’re hearing about Wi-Fi issues, Bluetooth connectivity issues, problems with first and third party apps, Touch ID and 3D Touch problems, restore problems, abnormal battery drain, and iCloud issues.
iOS 11.3 also appears to have killed touch functionality on iPhone 8 models repaired using aftermarket displays. It’s unclear if Apple will fix the issue with a new software update.
— austyn pollard (@PollardAustyn) January 6, 2018
I’m having trouble linking my iPhone 8 Plus with the Plantronics bluetooth headphones, which I previously used with my iPod. What gives?
— Trace (@tracedickerson2) January 8, 2018
@joeisanerd Recently having issues downloading episodes when VPN is active (IOS 11.2.5, IPhone 8).
— LT (@LtMunst) February 15, 2018
I also have a problem with my iPhone 8 and IOS 11.2.6. I can no longer find many of my contacts through the message app. Have been on with Apple Support but they could not fix it.
— Barbara E. Delsman (@bedelsman) March 1, 2018
Problems can popup at any time so you’ll want to be as prepared as possible. We recommend periodically backing up the files on your phone to keep them safe.
To assist you, we’ve put together a guide that will take you through the backup process using Apple’s iTunes software. We’ve also released a guide that details the backup process via Apple’s iCloud service.
Apple will eventually release a new version of iOS 11 for the iPhone 8 and iPhone 8 Plus. When it does, you’ll want to prepare your device. New iOS updates always bring trouble and a little prep work will go a long way toward preventing headaches.
We’ve released a pre-installation guide that will take you through some things to do before installing new software on your device. If this is your first iPhone you should get familiar with the process.
Where to Find Feedback
If your iPhone 8 or iPhone 8 Plus is struggling, you’ll want to dig into feedback and fixes from fellow users. Here are a few places to do that.
We recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums for feedback about the iPhone 8’s hardware and its version of iOS 11.
We’ve also put together a guide to the latest iPhone 8 iOS 11 update. This guide provides our feedback about the upgrade and some tips that’ll help you prevent issues.
How to Fix iPhone 8 Problems
If you run into problems with the iPhone 8 or iPhone 8 Plus your first thought might be to take it back to Apple or the place where you bought it. Before you do that you should try fixing the issue from home.
Before you take your phone down to an Apple Store, take a look at our list of fixes for common iPhone 8 problems. It offers fixes for the most common problems.
We’ve also put together some tips to help you improve your iPhone 8’s overall performance and a guide to improving iPhone 8 battery life.
If you can’t find a fix there make sure you check Apple’s discussion forums. There are a lot of knowledgable users over there and you could get a solution to your problem within minutes.
If Apple’s customer service can’t help you solve whatever it is that’s plaguing your iPhone 8 or iPhone 8 Plus, it’s time to take your phone to an Apple Store (if one is close by) or your local carrier store.
Make an Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone 8 is under warranty so they might offer you a replacement if the issue is serious.
Downgrade Your iPhone 8
You can’t downgrade your iPhone 8 or iPhone 8 Plus to iOS 10. You’re stuck with iOS 11. Apple’s also closed off previous versions of iOS 11.
Apple’s no longer signing off on iOS 11.2.6 which means iPhone 8 and iPhone 8 Plus users running iOS 11.3 are stuck there until the company releases a new version of iOS 11.
The only known iOS 11 update in Apple’s pipeline is iOS 11.3, but we could see the company roll out iOS 11.3.1 to address performance issues and bugs.
Downgrading isn’t a guaranteed way to solve problems, but its worked for many users in the past. If you’re new to the iPhone and iOS, take a look at our guide to downgrading iOS.
After iOS 11.3 comes iOS 11.4. iOS 11.4 is another milestone upgrade that should come with a nice list of features, fixes, patches, and enhancements.
Apple hasn’t confirmed an iOS 11.4 release date and it’ll probably be a few weeks before it’s officially released for iPhone. We expect it to go through several weeks of beta testing.
Apple is also reportedly working on an iOS 12 update for the iPhone and sources claim the company is planning to delay some iOS 12 features in order to focus on reliability and performance.
While some iOS 12 features will likely be pushed into 2019, Apple’s next operating system should make its debut this summer at the company’s annual WWDC conference in California.
WWDC 2018 kicks off on June 4th in San Jose.
Install iOS 11.3 for Better Security
iOS 11.3 also includes a new privacy feature. When an Apple feature wants to use your personal information, an icon now appears with a link to access detailed information about how your data will be used and protected.
If you're running iOS 11.2.5 or older, you're exposed to an issue that lets people send a specific character that will crash an iOS-powered device and block access to the Messages app. It can also block apps like Facebook Messenger, Gmail, Outlook, and WhatsApp.
The iOS 11.2.6 update's main purpose was to patch up this issue. If you skipped iOS 11.2.6, you'll get these enhancements with iOS 11.3.
If you're running iOS 11.2.2 or below and receive a certain GitHub link through your Messages app, your iPhone or iPad can lockup or respring. The Messages app will also become unusable.
If you're on iOS 11.2.1, your iOS 11.3 update includes security improvements to Safari and WebKit to mitigate the effects of Spectre. If you're running an older version of iOS, your iOS 11.3 update will come with a lot more.
Apple's iOS 11.2 update fixed several problems, but it also brought problems of its own including a potentially nasty zero-day iOS HomeKit vulnerability.
The vulnerability, discovered by Tian Zhang, allowed for unauthorized control of HomeKit accessories including garage door openers and smart locks.
Apple quickly rolled out a server-side fix, but the company restored full functionality with the release of iOS 11.2.1. If you skipped iOS 11.2.1 and use HomeKit, you should download iOS 11.3.
If you skipped iOS 11.2, you'll get a few more patches with your iOS 11.3 update. Apple's iOS 11.2 update delivered 11 patches including one for Mail and one for Wi-Fi.
The iOS 11.2 and iOS 11.2.1 updates also patched up a widespread security issue called "Meltdown." Apple says its analysis suggests it "has the most potential to be exploited."
Meltdown affects all iOS 11 powered devices so we highly recommend downloading iOS 11.3 if you skipped iOS 11.2.
If you skipped iOS 11.1.2, iOS 11.1.1, and iOS 11.1, you'll get additional patches with your iOS 11.3 update.
The iOS 11.1 update delivered eight security patches including a fix for a serious Wi-Fi vulnerability called KRACK or Key Reinstallation Attack. KRACK is an exploit that targets the common WPA2 encryption protocol.
If you're just now making to move from iOS 10 (or whatever you're on) to iOS 11, your iOS 11.3 update will come with additional security features.
In iOS 11 you can't establish trust with a PC using fingerprints alone. You'll also need to put in a full passcode in order to gain that trust.
If you skipped older versions of iOS, your iOS 11.3 update will come with an even longer list of security patches.
Apple's iOS 10.3.3 update delivered 24 security patches addressing potential issues with Contacts, Messages, Notifications, and Safari. It also included a patch for a potentially dangerous Wi-Fi exploit called "Broadpwn."
If you skipped iOS 10.3.2 you'll get 23 additional patches with iOS 11.3. And if for some reason you missed iOS 10.3, you'll get 60 security patches with your iOS 11.3 update.
If you want to protect the data you store on your iPhone, iPad, or iPod touch, you should make your move to iOS 11 and iOS 11.3 soon.
This is particularly important for those of you running older versions of iOS.