iPhone 8 and iPhone 8 Plus owners are dealing with numerous problems including Bluetooth issues, sound problems, and various issues with the device setup.
iPhone 8 users are reporting issues with their hardware and the iOS 11 software that powers the two devices. We expect the list of problems to grow as more people buy the iPhone 8 and as Apple releases new firmware updates throughout the year.
This guide will take you through the current list of iPhone 8 problems. It will also provide you with some resources that will come in handy if you start noticing issues with your new phone.
It also includes a look at what to expect from Apple and the next version of iOS 11.
iPhone 8 Problems
Apple’s pushed out several iOS 11 bug fix updates, but we continue to see iPhone and iPhone 8 users complain about performance issues and bugs.
We’re hearing about Wi-Fi issues, Bluetooth connectivity issues, problems with first and third party apps, Touch ID and 3D Touch problems, restore problems, abnormal battery drain, and iCloud issues.
— austyn pollard (@PollardAustyn) January 6, 2018
I noticed my phone changed drastically after iPhone 8 came out. Battery started working harder to download data on my old phone and phone heats up. Never did this before. I will probably switch to a google phone.
— John Sinclair (@jfsbango) December 29, 2017
I’m having trouble linking my iPhone 8 Plus with the Plantronics bluetooth headphones, which I previously used with my iPod. What gives?
— Trace (@tracedickerson2) January 8, 2018
Technology freaking annoys me. My bluetooth headsets won’t connect to my iPhone 8 =__=.
— Yings 🦄 (@RiisaPoo) January 5, 2018
@AppleSupport my apps are not updating for some reason. I can see that there are 8 updates pending but when I hit update/all it does nothing. Sometimes the update circle appears but jumps back right to “Update”. What should I do?
— Charles Silva (@Charrlless) January 4, 2018
Problems can popup at any time so you’ll want to be as prepared as possible. We recommend periodically backing up the files on your phone to keep them safe.
To assist you, we’ve put together a guide that will take you through the backup process using Apple’s iTunes software. We’ve also released a guide that details the backup process via Apple’s iCloud service.
Apple will eventually release a new version of iOS 11 for the iPhone 8 and iPhone 8 Plus. When it does, you’ll want to prepare your device. New iOS updates always bring trouble and a little prep work will go a long way toward preventing headaches.
We’ve released a pre-installation guide that will take you through some things to do before installing new software on your device. If this is your first iPhone you should get familiar with the process.
Where to Find Feedback
If your iPhone 8 or iPhone 8 Plus is struggling, you’ll want to dig into feedback and fixes from fellow users. Here are a few places to do that.
We recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums for feedback about the iPhone 8’s hardware and its version of iOS 11.
How to Fix iPhone 8 Problems
If you run into problems with the iPhone 8 or iPhone 8 Plus your first thought might be to take it back to Apple or the place where you bought it. Before you do that you should try fixing the issue from home.
Before you take your phone down to an Apple Store, take a look at our list of fixes for common iPhone 8 problems. It offers fixes for the most common problems.
We’ve also put together some tips to help you improve your iPhone 8’s overall performance and a guide to improving iPhone 8 battery life.
If you can’t find a fix there make sure you check Apple’s discussion forums. There are a lot of knowledgable users over there and you could get a solution to your problem within minutes.
If Apple’s customer service can’t help you solve whatever it is that’s plaguing your iPhone 8 or iPhone 8 Plus, it’s time to take your phone to an Apple Store (if one is close by) or your local carrier store.
Make an Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone 8 is under warranty so they might offer you a replacement if the issue is serious.
Downgrade Your iPhone 8
You can’t downgrade your iPhone 8 or iPhone 8 Plus to iOS 10. You’re stuck with iOS 11. That said, you can downgrade to iOS 11.2 or iOS 11.2.1 if Apple’s iOS 11.2.2 update starts causing problems on your device.
Downgrading isn’t a guaranteed way to solve problems, but its worked for many users in the past. If you’re new to the iPhone and iOS, take a look at our guide to downgrading iOS.
Apple hasn’t confirmed iOS 11.2.3 or iOS 11.3 for the iPhone 8 or iPhone 8 Plus, but it has confirmed an iOS 11.2.5 update.
iOS 11.2.5 appears to be a bug fix update with under-the-hood improvements which should be music to the ears of iPhone 8 users struggling with problems.
The iOS 11.2.5 update is currently in beta ahead of an unknown release date for the iPhone 8 and iPhone 8 Plus. We expect the update to arrive in early 2018, probably sometime in January or February.
In the meantime, iPhone 8 users dealing with problems need to look around for manual fixes.
Install iOS 11.2.5 for Better Security
If you're running iOS 11.2.2 or below and receive a certain GitHub link through your Messages app, your iPhone or iPad can lockup or respring. The Messages app will also become unusable.
If you're on iOS 11.2.1, your iOS 11.2.5 update includes security improvements to Safari and WebKit to mitigate the effects of Spectre. If you're running an older version of iOS, your iOS 11.2.5 update will come with a lot more.
Apple's iOS 11.2 update fixed several problems, but it also brought problems of its own including a potentially nasty zero-day iOS HomeKit vulnerability.
The vulnerability, discovered by Tian Zhang, allowed for unauthorized control of HomeKit accessories including garage door openers and smart locks.
Apple quickly rolled out a server-side fix, but the company restored full functionality with the release of iOS 11.2.1. If you skipped iOS 11.2.1 and use HomeKit, you should download iOS 11.2.5.
If you skipped iOS 11.2, you'll get a few more patches with your iOS 11.2.5 update. Apple's iOS 11.2 update delivered 11 patches including one for Mail and one for Wi-Fi.
The iOS 11.2 and iOS 11.2.1 updates also patched up a widespread security issue called "Meltdown." Apple says its analysis suggests it "has the most potential to be exploited."
Meltdown affects all iOS 11 powered devices so we highly recommend downloading iOS 11.2.5 if you skipped iOS 11.2.
If you skipped iOS 11.1.2, iOS 11.1.1, and iOS 11.1, you'll get additional patches with your iOS 11.2.5 update.
The iOS 11.1 update delivered eight security patches including a fix for a serious Wi-Fi vulnerability called KRACK or Key Reinstallation Attack. KRACK is an exploit that targets the common WPA2 encryption protocol.
If you're just now making to move from iOS 10 (or whatever you're on) to iOS 11, your iOS 11.2.5 update will come with additional security features.
In iOS 11 you can't establish trust with a PC using fingerprints alone. You'll also need to put in a full passcode in order to gain that trust.
If you skipped older versions of iOS, your iOS 11.2.5 update will come with an even longer list of security patches.
Apple's iOS 10.3.3 update delivered 24 security patches addressing potential issues with Contacts, Messages, Notifications, and Safari. It also included a patch for a potentially dangerous Wi-Fi exploit called "Broadpwn."
If you skipped iOS 10.3.2 you'll get 23 additional patches with iOS 11.2.5. And if for some reason you missed iOS 10.3, you'll get 60 security patches with your version of iOS 11.2.5.
If you want to protect the data you store on your iPhone, iPad, or iPod touch, you should make your move to iOS 11 and iOS 11.2.5 soon.
This is particularly important for those of you running older versions of iOS.