If you’re dealing with a problem on your new iPhone 8 or iPhone 8 Plus you should try a fix from the list below before taking your phone into a store for repairs.
Apple’s iPhone 8 and iPhone 8 Plus are both getting solid reviews but they’re far from perfect. Many users are running into issues with the company’s flagships and we expect complaints to grow as we push into the new year.
Many of the current iPhone 8 problems are extremely common. We’re seeing complaints about sound issues, wonky battery life, problems with Bluetooth, 3D Touch issues, random reboots, and more.
If you start noticing issues with your new phone you might be tempted to get in touch with Apple or schedule an appointment at your local store. Before you do that you should try fixing the problem yourself. Most iPhone issues can be solved within minutes from the comfort of your home or office.
Our guide here takes a look at the most common iPhone 8 problems (so far) and shows you how to fix them. There’s no guarantee these will work for you but they’re worth a shot if you start noticing performance issues or bugs on your iPhone 8 or iPhone 8 Plus.
How to Fix iPhone 8 iCloud Restore Problems
If your iPhone 8 or iPhone 8 Plus gets stuck updating iCloud Settings you’ll want to hold down the Power button and Volume Down and wait for the device to reboot itself. Once it reboots, try the process again.
If you encounter iCloud Restore problems, create a local backup on your computer and then restore the backup to your iPhone 8. This workaround worked for us in the past and it might work for you.
If you’re unable to get your old iPhone’s data backed up, check out our list iCloud backup problems and fixes. Apple’s also released a guide that takes you through some of the most common iCloud backup issues. You might check there as well.
How to Fix iPhone 8 Battery Life Problems
iPhone battery life issues are extremely common and there’s a chance you’ll start seeing abnormal battery drain on your iPhone 8 or iPhone 8 Plus. Fortunately, it’s probably not the hardware that’s causing the problem.
If you start noticing weird battery drain on your iPhone 8 you’ll want to dig into your apps and your software. To assist you, we’ve put together a guide to improving iPhone 8 battery life. This is a great place to start if you don’t know where to turn.
When a new iPhone 8 update is available you might think about installing it right away. While iOS updates typically don’t mention battery life improvements in the change log there’s always a chance a new update will work wonders.
The next iPhone 8 and iPhone 8 Plus update should come soon so keep your eyes peeled.
How to Fix Swelling iPhone 8 Battery Problem
It appears some iPhone 8 batteries are starting to swell up. The issue is impacting users around the world including here in the United States.
Unfortunately, there’s no way to fix this issue on your own right now. Apple is investigating, but you’ll want to get in contact with Apple Support if your iPhone 8 battery starts to swell.
How to Fix iPhone 8 Performance Problems
We’ve encountered a bit of lag on the iPhone 8 models in our possession and others are seeing similar issues.
If you encounter lag, occasional freezes, and general sluggishness, you’ll need to take action. To help, we’ve put together a guide that will take you through some strategies to use when your iPhone runs slower than usual.
Sometimes it can take a few days for new software to settle in so if you start noticing issues after installing a software update give it a few days before taking drastic actions.
How to Fix iPhone 8 Wi-Fi Problems
Some iPhone 8 users are reporting issues with Wi-Fi connectivity. Wi-Fi problems are extremely common and they can popup at any time. Unfortunately, they can be tricky to fix.
First you’ll want to make sure it’s not an issue with your router or ISP (Internet Service Provider). Restart your router (unplug for a minute and plug back in) and see if that jumpstarts the network and speeds. If you’re positive it’s not an issue with your router, router’s firmware, or ISP, here are a few fixes to try.
If you’re experiencing slower than normal download/upload speeds, you can try resetting your device’s network settings. Go into your Settings app > General > Reset > Reset Network Settings. This will cause your device to forget your Wi-Fi passwords so make sure you have those handy before you do this.
If that doesn’t help you’ll want to forget the Wi-Fi network giving your iPhone 8 issues. Go into your device’s Settings > Wi-Fi > Select your connection by tapping the “i” in the circle > tap Forget this Network at the top of the screen. This will also cause your device to forget the Wi-Fi password so make sure you have that on hand.
You should also restart your iPhone 8 or iPhone 8 Plus. This only takes a few seconds but it’s been known to dislodge various Wi-Fi issues.
If those fixes don’t work, Apple’s released its own guide to iPhone Wi-Fi problems. Take a look there before scheduling an appointment.
How to Fix iPhone 8 GPS Problems
Some iPhone 8 users started experiencing GPS issues on earlier versions of iOS 11. Fortunately, it looks like Apple’s latest iOS 11 updates have fixed most of these problems.
If you’re dealing with GPS problems, make sure you’re running the current version of iOS 11.
How to Fix iPhone 8 Frozen Screen
If your iPhone 8’s screen suddenly locks up and you’re unable to unfreeze it pressing the home button, you’ll need to perform a hard reset.
To do that, press Volume Up and release, press Volume Down and release, and then hold the power button for about 5-10 seconds.
How to Fix iPhone 8 Bluetooth Problems
Bluetooth issues are affecting many iPhone 8 and iPhone 8 Plus users. Some users are reporting issues connecting their Bluetooth headphones which is problematic given that neither device features a 3.5mm headphone jack.
Like Wi-Fi issues, Bluetooth problems can be difficult to fix (particularly if you’re dealing with issues in your car) but here are a few remedies to try.
The first thing you’ll want to do is head into your Settings > Bluetooth > Select the Bluetooth connection having issues using the “i” in the circle > and tap Forget this Device. Try reconnecting. This has worked for us, and many others, in the past.
If that fails, go to your iPhone 8’s Settings > General > Reset > Reset Network Settings. Try reconnecting to the device. Make sure you have your Wi-Fi passwords handy because this will cause the device to forget them.
You might also try resetting your iPhone 8’s settings to its factory defaults. Go to Settings > General > Reset > Reset All Settings. This might take a few minutes to finish up and it will also cause the device to forget Wi-Fi passwords.
If you’re dealing with Bluetooth issues in the car and those fixes don’t help, you’ll need to consult your car’s manual. If you’re unable to reset the connection you might want to make an appointment with customer service at your local dealership to see if they can help.
How to Fix iPhone 8 Sound Problems
If your iPhone 8’s speakers or microphone start acting up, here are some things to try.
If you’re noticing a crackling sound, make sure you’re running the newest version of iOS 11.
Next, check the Ring/Silent switch on the side of your device to make sure it’s set in the right position. You might’ve accidentally nudged it while holding the phone.
If it’s set correctly, try restarting your iPhone 8. Hold down the power button and turn the phone off. Power it back on and check the sound.
You can also try performing a hard reset. Hold down the Power Button and the Volume Down button at the same time and wait for the phone to reboot itself. (On the iPhone 8, press Volume Up and release, press Volume Down and release, then hold the Power Button for about 5-10 seconds.)
If that doesn’t help, try turning Bluetooth off and on. Check the sound. If it’s still missing, try removing any dust or debris that could be blocking the speaker grille or the Lightning Dock.
If your microphone suddenly stops working or starts randomly cutting out, restart your phone. You can also try restoring your phone from a backup to see if that works. If it still doesn’t work, get in touch with Apple because you might be dealing with a hardware issue.
How to Fix Poor iPhone 8 Call Quality
If you start noticing a sudden drop in call quality the first thing you’ll want to do is restart your phone. Politely hang up the phone and reboot the iPhone 8 or iPhone 8 Plus.
If this doesn’t work, check the iPhone’s receiver to make sure it isn’t blocked. The receiver is that little slit located above the iPhone 8’s screen. There could be debris buildup or it could be that your screen protector is blocking it.
You can also try removing your case (if you’re using one), disabling Bluetooth (there could be interference due to another device in the area), or switching LTE from Voice & Data to just Data. To do that head into Settings > Cellular, tap Cellular Data Options > tap Enable LTE > tap Data Only.
You’ll also want to make sure you’re running the latest version of iOS.
What To Do If Your iPhone 8 Can’t Connect to the App Store
If your iPhone 8 suddenly can’t connect to the App Store, make sure Apple’s service isn’t down. If it’s up, here are a few quick fixes to try:
- Restart your phone. You might also use a hard reset.
- Toggle cellular data on. Go to Settings > Cellular Data > Scroll down to the App Store and toggle it on if it’s off.
Our other workaround requires a bit of work. First, you’ll want to sync the date and time on your iPhone by going to General > Date & Time. Toggle Set Automatically to off then scroll down to set the data and time manually.
Go to the App Store, leave it open for a few seconds, and then go back to Date & Time and toggle Set Automatically to on. Close the App Store in your multitasking tray and then open it up again and see if you can establish a connection.
How to Fix iPhone 8 Random Shut Off
If your iPhone 8 or iPhone 8 Plus starts randomly restarting itself there’s no need to panic. At least not yet.
If your device starts restarting itself more than once a day hold down the Volume Down button and the Power button at the same time and wait for the phone to reboot itself. This has (temporarily) cleared up the issue for us and others in the past.
If your phone is randomly rebooting itself more than a few times a day you might want to get in touch with Apple customer service.
How to Fix iPhone 8 3D Touch Problems
Like the iPhone 6s and iPhone 7, the iPhone 8 comes with 3D Touch. 3D Touch lets you make hard presses on the screen to open up shortcuts and features. Thanks to iOS 11, the software that powers the iPhone 8 and iPhone 8 Plus, you can now use 3D Touch in Control Center.
3D Touch is giving some iPhone 8 users problems. It’s popping up too fast for some users and some users are having trouble getting the shortcuts to popup.
If you’re having issues with 3D Touch, you’ll want to adjust the feature’s sensitivity to better suit your needs. To do that, head into Settings > General > Accessibility > scroll down to 3D Touch and tap.
The default should be set to medium but you can switch it to firm or light. Go ahead and test it at the bottom of the screen.
If that doesn’t fix your problem try resetting your settings. Head to Settings > General > Reset > Reset All Settings. Your device will forget known Wi-Fi passwords but you won’t lose any data.
You can also try restarting your phone.
How to Fix iPhone 8 Cellular Data Problems
If your iPhone 8 suddenly displays the “No Service” symbol and you can’t connect your cellular provider’s network, we’ve got a few things for you to try.
First, check your service provider for outages. Outages are common so poke around on social media sites for updates. You’ll also want to check sites like Down Detector.
If you’re confident that it’s not a data outage, try restarting your device. Power it down and then power it back on to see if that helps.
If that doesn’t work, flip on Airplane Mode for 30 seconds before turning it off. Airplane Mode kills all connections on your device and it could fix your problem.
Next, toggle Cellular Data and/or LTE off and on to see if that helps. To shut LTE down temporarily, go into Settings > Cellular > Cellular Data Options > Enable LTE > Off. Turn it back on when and if you need it.
To shut off Cellular Data completely without turning off any other services go to Settings > Cellular > Cellular Data > Toggle Off. Toggle it back on.
How to Fix iPhone 8 Overheating Problems
Your iPhone 8 or iPhone 8 Plus might feel hot if you’re playing a game or running something intensive. That heat should go away after awhile. If it doesn’t, here are a few things to try.
Restart your phone. If that doesn’t calm things down, check for apps that might be drawing an abnormal amount of power from your phone. If you notice something out of the ordinary you might want to re/uninstall the app and/or wait for a new bug fix update.
You can also try turning off location services as these can put heavy drain on your iPhones innards. To do that, go to Settings > Privacy > Location Services and toggle it off at the top.
If that still doesn’t help, try restoring your iPhone 8/iPhone 8 Plus. If restoring fails, you’ll want to get in touch with Apple customer service about a potential replacement.
How to Fix iPhone 8 Apps Freezing & Quitting
If the apps on your iPhone 8 or iPhone 8 are continually freezing or quitting, here are a few fixes that might squash the issue.
First, restart your phone.
If that doesn’t help you’ll want to check the App Store for an update. Developers have been trotting out support updates and the latest version could stabilize the app. Make sure you read reviews from iPhone 8 users before you install. You can also delete the app and download it again to see if that helps.
If that doesn’t fix the issue, get in contact with the developer and see if its aware of the problem. If it is, it might have a workaround or an ETA on a bug fix update.
How to Fix iPhone 8 Screen Issues
If your iPhone 8’s touchscreen becomes unresponsive, the first thing to do is hard reset the device. Hold down the phone’s Power Button and the Volume Down button at the same time and wait for the phone to reboot itself.
If it’s happening in a specific app, close the app and reopen it. Double tap on the home button, close the app in the multitasking tray and open it again.
You’ll also want to make sure your screen is clean and dry.
How to Fix iPhone 8 Wireless Charging Issues
If you’re unable to charge your iPhone 8 or iPhone 8 Plus or if your device is charging slowly, here are a few things to try.
If wireless charging isn’t working and you use your iPhone 8 case to store credit cards or security passes, make sure you remove those before charging. You also might try taking your case off.
If you’re using a third party accessory to charge your iPhone 8 or iPhone 8 Plus, make sure the device is Apple certified. You can do that via Apple’s website.
How to Fix iPhone 8 Problems If Nothing Else Works
If you can’t find a fix for your iPhone 8 or iPhone 8 Plus problem on our list here are a few recommendations.
Install the latest iOS update. Apple’s released a new iOS 11 update that tackles some of the issues plaguing the iPhone 8 and iPhone 8 Plus.
If that doesn’t work, head to Apple’s discussion forums and ask for help. Be sure to do it in the right place. You can also ping Apple Support on Twitter or make contact with support on the company’s website.
If Apple’s online customer service is unable to help, you can try downgrading to an older version of iOS if one is available for your device.
If you can’t or don’t want to downgrade, you can schedule an appointment to see a Genius provided you have an Apple Store near where you live.
If you don’t want to take it into a store, you can start fresh on your own.
Factory resetting your device will wipe everything stored on your iPhone 8 and return it to the way it was when you first opened the box so make sure you backup all of your important data before you make the move.
Once you’ve backed up all of your files, go to Settings > General > Reset > Erase All Content and Settings. Again, this should only be used as a last resort.
Install iOS 11.2.6 for Better Security
If you're running iOS 11.2.5 or older, you're exposed to an issue that lets people send a specific character that will crash an iOS-powered device and block access to the Messages app. It can also block apps like Facebook Messenger, Gmail, Outlook, and WhatsApp.
The iOS 11.2.6 update's main purpose is to patch up this issue.
If you're running iOS 11.2.2 or below and receive a certain GitHub link through your Messages app, your iPhone or iPad can lockup or respring. The Messages app will also become unusable.
If you're on iOS 11.2.1, your iOS 11.2.6 update includes security improvements to Safari and WebKit to mitigate the effects of Spectre. If you're running an older version of iOS, your iOS 11.2.6 update will come with a lot more.
Apple's iOS 11.2 update fixed several problems, but it also brought problems of its own including a potentially nasty zero-day iOS HomeKit vulnerability.
The vulnerability, discovered by Tian Zhang, allowed for unauthorized control of HomeKit accessories including garage door openers and smart locks.
Apple quickly rolled out a server-side fix, but the company restored full functionality with the release of iOS 11.2.1. If you skipped iOS 11.2.1 and use HomeKit, you should download iOS 11.2.6.
If you skipped iOS 11.2, you'll get a few more patches with your iOS 11.2.6 update. Apple's iOS 11.2 update delivered 11 patches including one for Mail and one for Wi-Fi.
The iOS 11.2 and iOS 11.2.1 updates also patched up a widespread security issue called "Meltdown." Apple says its analysis suggests it "has the most potential to be exploited."
Meltdown affects all iOS 11 powered devices so we highly recommend downloading iOS 11.2.6 if you skipped iOS 11.2.
If you skipped iOS 11.1.2, iOS 11.1.1, and iOS 11.1, you'll get additional patches with your iOS 11.2.6 update.
The iOS 11.1 update delivered eight security patches including a fix for a serious Wi-Fi vulnerability called KRACK or Key Reinstallation Attack. KRACK is an exploit that targets the common WPA2 encryption protocol.
If you're just now making to move from iOS 10 (or whatever you're on) to iOS 11, your iOS 11.2.6 update will come with additional security features.
In iOS 11 you can't establish trust with a PC using fingerprints alone. You'll also need to put in a full passcode in order to gain that trust.
If you skipped older versions of iOS, your iOS 11.2.6 update will come with an even longer list of security patches.
Apple's iOS 10.3.3 update delivered 24 security patches addressing potential issues with Contacts, Messages, Notifications, and Safari. It also included a patch for a potentially dangerous Wi-Fi exploit called "Broadpwn."
If you skipped iOS 10.3.2 you'll get 23 additional patches with iOS 11.2.6. And if for some reason you missed iOS 10.3, you'll get 60 security patches with your version of iOS 11.2.6.
If you want to protect the data you store on your iPhone, iPad, or iPod touch, you should make your move to iOS 11 and iOS 11.2.6 soon.
This is particularly important for those of you running older versions of iOS.