The list of iPhone XS and iPhone XS Max problems is starting to grow as we push into 2020.
The iPhone XS and iPhone XS Max have been on shelves for over a year now which means we’ve seen a ton of feedback from owners of the flagship devices.
iPhone XS and iPhone XS Max reviews are mostly good, but a variety of issues are plaguing the two devices.
We don’t know when Apple plans to release the next update for the two devices. The iOS 13.3 update is currently in beta, but it could be weeks before Apple pulls the software out of testing. For now, you’re on your own.
Fortunately, most issues can be fixed without an update from Apple or a visit to the Genius Bar. In this guide we’re going to take you through fixes for the most common iPhone XS issues. Our list of fixes includes remedies for Face ID issues, Wi-Fi problems, Bluetooth issues, and more.
How to Fix iPhone XS iCloud Restore Problems
If your new iPhone XS or iPhone XS Max gets stuck updating iCloud Settings you’ll need to perform a hard reset.
To force your iPhone XS to restart you need to:
- Press Volume Up and let go.
- Press Volume Down and let go.
- Press and hold the side button until the Apple Logo appears.
At this point your device should reboot itself. Once it powers back on you’ll want to try the process again.
If you encounter iCloud Restore problems on your iPhone XS or iPhone XS Max you’ll want to create a local backup on your computer and then restore this backup to your phone.
If for some reason you can’t get your old iPhone’s data backed up, check out our list iCloud backup problems and fixes. Apple’s also released its own guide to iCloud backup issues and it’s worth a look if you can’t figure it out yourself.
How to Fix iPhone XS Face ID Issues
Like the iPhone X, the iPhone XS and iPhone XS Max both come with Face ID unlock instead of Touch ID. Face ID lets you unlock your phone using your face and the device’s camera.
Face ID issues are extremely common and we’re also seeing problems popup for iPhone XS and iPhone XS Max users trying to set it up for the first time.
If your device isn’t registering your face for Face ID, make sure you’re scanning it in a well-lit room. You also might need to bring the iPhone XS closer to your face or bring it more level.
Some users are having trouble with the feature after setup is complete. If you’re having issues using your face to unlock your phone, make sure you’re actively looking at the screen. You need to give the phone attention in order for Face ID to work.
Over time, Face ID will learn your face so if you constantly change your look, there’s a chance you might have to scan your face again.
If your issues persist, we recommend getting in contact with Apple Support as you might have to take your phone into a Apple Authorized Service Provider or an Apple Store in order for them to run diagnostics.
How to Fix iPhone XS Bluetooth Problems
Some iPhone XS and iPhone XS Max users are noticing Bluetooth issues. Some users are unable to connect to their Bluetooth devices. If you can’t wait for Apple to release its next iOS 13 update, here are a few things you should try.
- Go into your device’s Settings.
- Go to Bluetooth.
- Select the Bluetooth connection having issues using the “i” in the circle.
- Tap Forget this Device.
- Try reconnecting.
If you still can’t connect your iPhone XS to your Bluetooth device:
- Go into the Settings app.
- Go to General.
- Tap Reset.
- Tap Reset Network Settings. (This will cause your phone to forget known Wi-Fi networks so have your password handy)
- Try reconnecting the iPhone XS to your Bluetooth device.
You might also try resetting your iPhone X’s settings to the factory defaults. To do this, head into Settings > General > Reset > Reset All Settings. This will also cause the device to forget all stored Wi-Fi passwords.
You’ll also want to download Apple’s latest iOS update.
How to Fix iPhone XS Battery Life Issues
Most iPhone XS and iPhone XS Max owners are getting great battery life in the early going, but we’ve seen a few complaints about weird battery drain.
If your battery life suddenly takes a hit, it’s probably not a hardware issue. It’s most likely related to the software you’re running on your phone.
If you don’t know what to do, take a look at our list of fixes for bad battery life. It’ll guide you through the best ways to fix battery drain and maintain great battery life throughout the day.
How to Fix iPhone XS Wi-Fi Problems
It looks like more than a few iPhone XS users are dealing with Wi-Fi problems. Some users are having issues connecting to their network, others are complaining about slow speeds.
If your iPhone XS suddenly can’t connect to Wi-Fi or if you’re noticing slower speeds than normal, we’ve got a few things to try.
If you’re seeing slower than normal download speeds, try resetting your device’s network settings.
- Go to the Settings app.
- Tap General.
- Tap Reset.
- Tap Reset Network Settings.
You also might want to resetting your iPhone XS’ settings to their factory defaults. From the same menu tap Reset All Settings.
Next, check your router and your Internet Service Provider (ISP) for an outage. Check DownDetector for reports about your ISP because there could be an outage in your area. You can also check in with your provider’s customer service reps.
If you’re sure there isn’t an outage, it’s time to take a look at your router. Unplug your router for a minute and plug the power cord back in.
If you can’t access the router you’re using or if it’s working normally, head into your settings and try these solutions.
First, you’ll want to toggle Wi-Fi off and on again to see if that jumpstarts the connection.
If it’s still giving you problems, you’ll want to force your iPhone XS to forget the Wi-Fi network giving you issues.
- Go into Settings.
- Tap Wi-Fi.
- Select your connection by tapping the “i” in the circle.
- Tap Forget this Network at the top of the screen.
If you haven’t already, you’ll want to download Apple’s latest iOS 13 update.
How to Fix iPhone XS Cellular Data Problems
iPhone XS users are also running into cellular data issues.
If you’re seeing a “No Service” symbol and you can’t connect to your service provider, restart your phone. This typically fixes the issue, at least temporarily.
If that doesn’t work, check your service provider for outages. You’ll want to check Down Detector and look for reports on social media. You also might want to contact your service providers customer service line.
If you’re positive it has nothing to do with an outage, flip on Airplane Mode for 30 seconds before turning it off. Check your cellular connection again.
If Airplane Mode doesn’t help, try toggling Cellular Data and/or LTE off and on.
- Go into Settings.
- Tap Cellular.
- Tap Cellular Data Options.
- Tap Enable LTE.
- Toggle it Off.
If you want to shut off Cellular Data completely without turning your other services off you’ll want to:
- Go to Settings.
- Tap Cellular.
- Tap Cellular Data.
- Toggle it off.
Toggle it back on and check your connection.
You’ll also want to download Apple’s latest iOS 13 update.
How to Avoid iPhone XS Screen Burn-in
The iPhone XS and iPhone XS Plus both utilize OLED displays. They’re beautiful, but they’re prone to burn-in issues.
When Apple released the iPhone X in 2017 it noted that the device’s OLED display can cause “image persistence” and/or “burn-in” over time.
This means you might see a static image (app icons, for instance) burned into the screen if the device’s display is left on for long periods of time. It’s a common issue with OLED screens and it could impact your iPhone XS or iPhone XS Max if you aren’t careful.
Apple can’t fix this issue with a software update, but there are ways to make sure you never encounter screen burn-in on your new device.
First you’ll want to adjust the time it takes your iPhone XS’ screen to turn off when you aren’t using it. To do this:
- Go to Settings.
- Go to Display & Brightness.
- Go to Auto Lock.
- Pick a shorter time.
You’ll also want to keep an eye on your screen brightness. Reducing the brightness can help keep screen burn-in to a minimum. There are a few ways to do that:
- Pull up Control Center from the top right of the screen and adjust it manually via the slider.
- Turn on Auto-Brightness by heading to Settings > General > Accessibility > Display Accommodations.
How to Fix iPhone XS Sound Issues
Your iPhone XS stereo speakers should produce loud, crisp audio. However, if your sound starts to crackle or sound muffled, here are a few things to try.
The first thing to do is restart your iPhone XS. You can also try performing a hard reset if the regular way doesn’t alleviate the issue.
If you’re still noticing the issue, try turning Bluetooth off and on. If the device’s sound is still missing or distorted, make sure you don’t have debris blocking the speaker grille or the device’s Lightning port.
If you start noticing a sudden drop in call quality, restart your device. You’ll also want to check the device’s receiver to make sure it’s not blocked by debris or your screen protector. The receiver is that little slit located at the top of the screen near the front-facing camera.
You can also try removing your case or switching LTE from Voice & Data to just Data to see if that helps. To do that:
- Go Settings.
- Tap Cellular.
- Tap Cellular Data Options.
- Tap Enable LTE.
- Tap Data Only.
If your iPhone XS microphone suddenly stops working or starts randomly cutting out, try restarting your phone. This typically fixes the problem.
If the microphone is still wonky you can try restoring your phone from a backup. If restoring doesn’t work, you’ll want to get in touch with Apple because it might be a hardware problem.
How to Fix iPhone XS Performance Issues
If you’re dealing with abnormal amounts of user interface lag, freezes, lockups, or general underperformance, please take a look at our list of fixes for performance issues.
How to Fix iPhone XS Wireless Charging Issues
If wireless charging stops working and you’re using a case to store credit cards or security passes, you’ll want to remove those before charging your phone. You also might try taking your case off and trying it that way.
If you’re using a third party accessory to charge your iPhone XS or iPhone XS Max, make sure the charger is Apple certified. You can do that via Apple’s website.
Install iOS 13.5 for Better Security
If security is important to you, think about installing the iOS 13.5 update right away.
iOS 13.5 brings a whopping 41 new security patches with it. Apple's finally posted the details on its website and you can dig into the particulars.
Among them are patches for the company's Mail app, Wi-Fi, AirDrop, Bluetooth, FaceTime, Messages, and Notifications.
If you skipped the iOS 13.4 update, you'll get iOS 13.4's 28 security patches with your upgrade. You can read about all of them on Apple's website right here.
iOS 13.4 also brought several improvements to Apple's Intelligent Tracking Prevention. Apple's John Wilander outlined them in a blog post and it's worth checking out.
Reports have outlined a vulnerability in Wi-Fi chips made by Broadcom and Cypress Semiconductor that left billions of devices susceptible to attack.
Dubbed Kr00k, the vulnerability allows nearby attackers to decrypt sensitive information that's relayed over-the-air.
Fortunately, it looks like the issue was patched up with the release of iOS 13.2, an update that arrived all the way back in October.
So if you're running a really old version of iOS 13, you'll really want to move your device up to the newest version of iOS 13.
If you skipped iOS 13.3.1, you get its patches with iOS 13.5.
The iOS 13.3.1 update included 21 new security patches that will help protect your device from harm. The company's outlined those patches in detail if you want to dig in.
If you skipped iOS 13.3, you get its patches with iOS 13.5. iOS 13.3 brought 12 new security patches to the iPhone and you can read about each one over on Apple's security page.
The iOS 13.3 update also added support for NFC, USB, and Lightning FIDO2-compliant security keys in the Safari browser.
If you missed iOS 13.2, it had 16 new security patches on board. You can read about all of them on Apple's website right here.
iOS 13.1.1 brought a security patch for a third-party keyboard issue to your iPhone. If you're interested in the particulars, you can read about them over on Apple's website.
If you passed on installing iOS 13.1, you get an additional patch with your iOS 13.5 update. You can learn more right here.
If you're moving up from iOS 12, you'll get iOS 13.0's nine security patches with your upgrade to iOS 13.5. Read about those here.
If you skipped iOS 12.4.1 or any older versions of iOS 12, you'll get their security patches with your iOS 13.5 update.
iOS 12.4.1 only had one patch on board, but Apple's iOS 12.4 update brought 19 security patches to the iPhone. If you're interested in the specifics, you can read about them on right here.
In addition to those patches, iOS 13 itself comes with some security and privacy upgrades including improved anti-tracking features in Safari and the ability to get rid of location metadata in your photos.
You also now have the ability to block apps from using Bluetooth and the ability to allow apps to access your location just once.
iOS 13 will also send you reminders about applications that track your data.
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