The Samsung Galaxy S9 and Galaxy S9+ are two of 2018’s best phones, but they’re far from perfect. The phones suffer from a variety of hardware and software problems that current and prospective owners should be aware of.
Its been a little over a month since the two devices arrived to replace the Galaxy S8 and Galaxy S8+ as the company’s high-end flagships. And in the weeks since their release we’ve seen tons of feedback from those who’ve adopted the Galaxy S9 and Galaxy S9+.
A lot of this feedback has been positive. We’ve spent some quality time with Samsung’s new devices and they should be near the top of most shopping lists. That said, some Galaxy S9 owners are running into trouble with the hardware and with the Android 8.0 Oreo software that powers them.
Some of these issues are minor bugs and annoyances. Some, like severe battery drain, have the potential to drive you crazy if you depend on your phone to get you through the day.
Galaxy S9 problems are starting to pickup as more people adopt the new models and that’s precisely why we’re taking a look at these issues today.
In this guide we’ll walk you through some of the Galaxy S9 issues plaguing owners in the United States and regions around the world.
We’ll also go over some of the things Samsung’s doing to address these problems, places where you can find feedback and fixes for Galaxy S9 problems, and some tips that’ll come in handy each and every time Samsung releases a new software update for your device.
Bug fix updates will squash Galaxy S9 issues, but they often bring problems of their own so you’ll want to be careful.
Samsung Galaxy S9 Problems
Galaxy S9 and Galaxy S9+ owners have been plagued by a variety of bugs and performance issues since the phones launched back in March.
Since launch Galaxy S9 users have complained about battery drain and poor performance, Wi-Fi issues, Bluetooth issues, GPS problems, crackling sounds and sound distortion, issues with first and third-party applications, fingerprint sensor problems, camera issues including problems with the front-facing shooter, and a multitude of other problems.
@SamsungMobileIN Disappointed with my new Galaxy S9+. Heavy battery drain and dark non usable slow mo videos. Will there be any fix for this?
— Hanu Dixit (@HanuDixit) April 10, 2018
Facing a lot of problem with the battery backup of my new Samsung Galaxy S9. It's just drain like anything. 3 time charging required within a day. Really upsetting.
— PARTHA PRATIM ROY (@partha_roy1435) March 18, 2018
@SamsungUK Hi, I'm on the ARC5 software on my Galaxy S9+ but having huge battery drain. Can you report this to the right people. By 1pm phone is flat from off charge at 7am. Thanks.
— Gavin Fabiani-Laymond (@gavinfabiani) March 14, 2018
My Fitbit Ionic will not pair with my Samsung Galaxy s9. I've tried restarting the phone and Ionic. Turned bluetooth on and off. Uninstall and reinstalling Fitbit app. I'm out of ideas
— Ashley Newcomer (@ashleynewcomer1) April 13, 2018
@sprintcare I have S9 & trying to reconnect bluetooth. Every time I turn the "media" audio button on, it turns itself off. It won't stay on. Call & contact is on. It was working fine, just stopped. #Help
— LaTrice Narcisse (@simplylatrice7) April 1, 2018
We expect the list to grow as more people adopt this year’s flagship models.
Where to Find Feedback
Before you buy the Galaxy S9 or Galaxy S9+ or, if you already own one, before you install a new software update, you’ll want to dig into feedback from users about ongoing issues.
Feedback from Galaxy S9 and Galaxy S9+ users will alert you to potential problems (and benefits) of installing new software on your device.
If you’re currently on the fence about replacing your current phone with the Galaxy S9, the feedback from current owners will help you make an well-informed decision.
Here are a few places to find feedback about Galaxy S9 updates and overall performance:
- XDA-Developers Galaxy S9 Forums
- Android Central Galaxy S9 Forums
- Carrier Support Forums (AT&T, Sprint, T-Mobile, Verizon, etc)
We also recommend using sites like YouTube and Twitter. You’ll be able to find ample feedback about Galaxy S9 and Galaxy S9+ problems there.
We’ll also provide you with the latest information about Android Oreo updates for the Galaxy S9 so be on the lookout for frequent updates as we push through the year.
How to Fix Galaxy S9 Problems
If you do stumble into a problem on your Galaxy S9 or Galaxy S9+ there’s no need to panic. There’s a good chance you’ll be able to fix your issue in a matter of minutes from the comfort of your computer chair or couch.
Before you take your device into a store or get in contact with Samsung customer service, take a look at our list of fixes for the most common Samsung Galaxy S9 problems.
We’ve also put together a guide to fixing bad Galaxy S9 battery life and another guide that’ll take you through some steps to quickly improve the device’s performance.
If you’re unable to find a fix in our guides (or via another online resource), you’ll want to get in touch with a Samsung customer service representative.
Samsung will roll out Galaxy S9 bug fix updates, but you’ll be on your own for extended periods of time.
The company will release monthly security updates for the Galaxy S9 and Galaxy S9+, but there’s no guarantee these security patches will have bug fixes on board. Sometimes they have bug fixes, sometimes they don’t.
And while some carriers are good about rolling out timely bug fix updates, others tend to drag. The moral of the story here is that you can’t rely on Samsung, or your carrier, to fix your problems. You need to be extremely proactive.
Prepare for Galaxy S9 Updates
Samsung and its carrier partners won’t sit on their hands. In fact, the companies have already started rolling out bug fix updates to address some of these early Galaxy S9 problems.
These software updates can be extremely beneficial, but they can also bring new problems to you and your device.
It’s difficult to predict what kind of problems you might run into after you install a new software update on your Galaxy S9 or Galaxy S9+ so it’s extremely important to prepare your device for new software.
We’ve put together a game plan that takes you step-by-step through the process we always use before we install new software on our Galaxy devices.
Install Oreo If You Want to Improve Your Security
If you value your security, and we assume all of you do, you should think about installing the Galaxy S8 Oreo update soon after it arrives for your phone.
Samsung continues to release important security patches for Galaxy-branded devices and your Galaxy S8's Android 8.0 Oreo update should bring the latest patches from Samsung, and Google, to your phone.
The Galaxy S8 Android Oreo update delivers the company's latest security update, but we expect upcoming releases to come with newer security patches.
If you're curious about Samsung's security updates, you can read more about the changes on Samsung's website.
If you failed to download an older security update from another month, you'll get those patches when you go to install Android Oreo on your Galaxy S8 for the first time.
The Galaxy S8 Oreo update also comes with security improvements to Samsung Pay, Samsung's popular mobile payment solution. If you use Samsung Pay, you should probably download the Android Oreo update soon after it arrives for your phone.
It also comes with some enhancements to Find My Mobile including the ability to remotely back up Secure Folder to Samsung Cloud when you lose your phone and a way to lock up Samsung Pass using Find My Mobile.
On top of those features, Oreo comes with enhancements to the device's Biometrics. Features that use biometrics like your face, fingerprints, and irises are only available when you use a secure screen lock type (pattern, PIN, or password).
If you decide to switch to a non-secure screen lock type (Swipe or None), the device will automatically suspend biometric authentication for unlocking and for verification in apps like Samsung Pay and Samsung Pass.