MayDay! Apple Customer Experience Struggles

Apple

Apple has always been at the forefront of customer satisfaction, but other big companies are catching up. According to a new survey by Forrester Research, Amazon, Sony, Samsung and Microsoft all scored higher than Apple when it comes to customer satisfaction. Amazon scored the highest, with an “excellent” rating of 91, most likely thanks to […]

Apple Customer Service Ranked Number One by Consumer Reports Again

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Which top name computer company is best at supporting customers with their post-sales service? Consumer Reports has a new survey out that lands Apple Customer Service ahead of everyone else for yet another year. Consumer Reports found that Apple garnered 86 out of a possible 100 points. This means that consumers were “very satisfied” with the company’s technical […]