Apple may soon a 24-7 chat service that would provide 24-hour support for customers with Apple products ranging from iPhone to desktop Mac computers through an...
Google, which had historically limited customer service to web forums, emails, and chat in the past, is taking a bold move in hiring 40 Google Glass advisers....
The Google Nexus 7 is a great value and one of the hottest Android devices on the market, but the little tablet is far from perfect. Google...
Product Q&A site FixYa is where many owners of electronic devices end up when they have an issue with said device and want help fixing it....
When I recently heard a story from a Best Buy shopper I thought someone needed to give a “Come on man!” award (modelled after one of...
Yesterday marked the end of the second longest customer support issue I have had with a company, almost taking the title from Sony’s car audio division....
Like many of you, I woke up early last Friday to complete my iPhone 4S preorder. I assumed that ordering direct from Verizon would simplify the...
Apple will release the iPhone 4S Friday, along with a new version of their AppleCare extended warranty plan called AppleCare+ (which we outlined in our list of...
LG has debuted two new smartphone services for its flagship and high-end range of Optimus smartphones in Korea and announced that these new services will be...
Too often when we get poor customer service, we have no real recourse, but after months of a Time Warner HD issue I found help via...
Yeesh! We all know dealing with customer service can be hit or miss and you take your chances with whomever picks up your call. Jason Dunn...